Talk for 5 Promotion Terms and Conditions

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Talk for 5 Promotion

 

1.     What is the Talk for 5 Promotion about?

 

·        This promotion allows you to receive a cheaper rate for prepaid voice calls.  From Monday, 22nd April, 2019 to Thursday 20th June, 2019 (“Promotional Period”), you will get one flat rate per 5 minutes of call time for each call to the particular destinations set out below.

 

2.     Who is this promotion applicable to?

 

·         This promotion is applicable to prepaid Pay As You Go customers only. If you are on a Quick Pick Bundle and your bundle expires, you will be automatically included in this Talk for 5 Promotion.

3.     Do I have to opt in to this Talk for 5 Promotion?

 

·         No; opt in is not required for this Talk for 5 Promotion.

4.     What are the rates that apply to this Promotion?

 

·         For the duration of the Promotional Period, you will benefit from the rates below:-

$1.00 VAT ex. ($1.13 VAT Inc.) per 5 minutes for calls to Digicel mobiles and landlines.

$2.00 VAT ex. ($2.25 VAT Inc.) per 5 minutes for calls to other local networks (mobiles and landlines).

$3.00 VAT ex. ($3.38 VAT Inc.) per 5 minutes for calls to USA, CANADA & India mobiles and landlines, UK landlines only and Digicel non-local numbers* (mobiles and landlines).

$3.00 VAT ex. ($3.38 VAT Inc.) per minute for calls to Rest of the World** (mobiles & landlines - including any network in Jamaica, Haiti & Guyana).  

$10.00 VAT ex. ($11.25 VAT Inc.) per minute to Cuba, Antarctica etc. *** (mobiles & landlines).

50 cents VAT ex. ($0.56 VAT Inc.) per SMS to Local and International numbers.

N.B. If you have less than $1 credit available, you will be charged the Pay As You Go rate of $1.15 per minute to make a call which will be pro-rated for the duration of your call.

 

 

Current Prepaid Pay As You Go Rates

Talk for 5  Promo Rates

 

 

Digicel (VAT Ex.)

Digicel (VAT Ex.)

 

 

Day

Evening

Weekend

Anytime

  

Calls to Digicel local mobile & landline

$1.15/min ($1.29 VAT Inc./min)

$1.15/min ($1.29 VAT Inc./min)

$1.15/min ($1.29 VAT Inc./min)

$1.00/5 mins

($1.13 VAT Inc./5 mins)

Calls to other Local networks (mobile & landline)

$1.15/min ($1.29 VAT Inc./min)

$1.15/min ($1.29 VAT Inc./min)

$1.15/min ($1.29 VAT Inc./min)

$2.00/5 mins

($2.25 VAT Inc/5 mins.)

Calls to US, Canada & India (mobile & landline), UK landline only and calls to Digicel non-local numbers * (mobile & landline)

$1.31/min ($1.47 VAT Inc./min)

$1.00/min ($1.13 VAT Inc./min)

$0.51/min ($0.57 VAT Inc. /min.)

$3.00/5 mins

($3.38 VAT Inc./5 mins)

 

Calls to Rest of the World** (Mobile & landline -including any network in Jamaica, Haiti & Guyana)

$2.49/min ($2.80 VAT Inc./min)

$2.15/min ($2.42 VAT Inc./min)

$1.92/min

($2.16 VAT Inc./min)

$3.00/min

($3.38 VAT Inc./min)

 

Calls to Cuba, Antarctica, etc. *** (mobile & landline)

$6.00/min ($6.75 VAT Inc./min)

$6.00/min ($6.75 VAT Inc./min)

$6.00/min

($6.75 VAT Inc./min)

$10.00/min

($11.25 VAT Inc./min)

 

SMS on-net

$0.33

($0.37 VAT Inc.)

$0.33

($0.37 VAT Inc.)

$0.33

($0.37 VAT Inc.)

$0.50

($0.56 VAT Inc.)

 

SMS off-net

$0.49

($0.55 VAT Inc.)

$0.49

($0.55 VAT Inc.)

$0.49

($0.55 VAT Inc.)

$0.50

($0.56 VAT Inc.)

 

SMS international

$0.60

($0.68 VAT Inc.)

$0.60

($0.68 VAT Inc.)

$0.60

($0.68 VAT Inc.)

$0.50

($0.56 VAT Inc.)

 

PAYG Data

$1.90  /MB

($2.14 VAT Inc./MB)

$1.90 /MB

($2.14 VAT Inc./MB)

      *Digicel non-local numbers mean calls to Digicel numbers in Anguilla, Antigua and Barbuda,       Aruba, Barbados, Bermuda, Bonaire, British Virgin Islands, Cayman, Curacao, Dominica, El Salvador, French Guiana, Grenada, Guadeloupe, Martinique, Panama, St. Kitts, St. Lucia,             St. Vincent and the Grenadines, Suriname, Turks and Caicos.

** Rest of the World includes calls to countries other than Digicel local mobile and landline, calls to other Local networks (mobile and landline) and calls to US, Canada & India (mobile & landline), UK landline only and calls to Digicel non-local numbers * (mobile & landline)).

      ***This category means mobile and landline calls to Antarctica, Ascension, Cook Islands,     Cuba, Falkland Islands, Guinea Bissau, Honduras, Saint Helena Sao Tome & Principe, Solomon Islands and Vanuatu.

 

 

 

5.     What are the “Rest of the World” countries in this Talk for 5 Promotion?

 

·         The “Rest of the World” countries are classified as any country that is not included as a calling destination for “Anywhere Minutes”. Destinations for Anywhere Minutes include the following:-

  • All Local (mobile & landline) numbers
  • US mobile & landline numbers
  • Canada mobile & landline numbers
  • UK landline numbers only
  • Digicel non-local numbers* (see notes to table above for list of countries included here)

 

6.     If I have a Quick Pick Bundle and my Anywhere Minutes Bundle is depleted, will I benefit from this Talk for 5 Promotion?

 

·         Yes; once your Anywhere Minutes Bundle is depleted, you will benefit from this Talk for 5 Promotion during the Promotional Period.

7.     What will happen if I call a Digicel number that is roaming during the Promotional Period?

 

·         The Talk for 5 Promotion would still apply if that call is made from Trinidad and Tobago during the Promotional Period.

8.     What will happen if I call a local number (mobile and/or landline) in Trinidad and Tobago while I am roaming during the Promotional Period?

 

·         The Talk for 5 Promotion will not apply if you call a local number (mobile or landline) in Trinidad and Tobago while you are roaming.

9.      Under this Promotion will I be charged if I call a local mobile number and I get voicemail?

 

·         Yes; once your call is successfully connected, you will be charged for the cost of the call.

 

10. How am I charged when I make a three-way or conference call?

 

·         You will be charged in accordance with the promotion details for every number that is added to your conference call.

 

11. Are any voice and/or video Apps, such as WhatsApp and Skype applicable to this Talk for 5 Promotion?

 

·         No; there are no voice and/or video Apps applicable to this Talk for 5 Promotion.

 

12. If I am making a WhatsApp call, will I be charged for Pay As You Go data as well as the cost of the call?

 

·         If you have a Quick Pick Bundle active, you will be charged from your data bundle. Once this bundle has been depleted and you make a WhatsApp call, you will only be charged for data usage at the Pay As You Go Rate of $1.90 VAT Ex. ($2.14 VAT Inc.) per MB.

 

13. Is there a fair usage policy associated with this Talk for 5 Promotion?

 

·         Yes; the fair usage policy is 4 hours per call for this Talk for 5 Promotion.

 

14. Is Pay As You Go (PAYGO) data blocked with the Talk for 5 Promotion?

 

·         No; PAYGO data is not blocked with this Talk for 5 Promotion.

 

15. If I make a WhatsApp call on WiFi, will I be charged?

 

·         No; if you make a WhatsApp call on WiFi, you will not be charged.

 

16. If I have Bonus Credit, where will my credit be charged from first, this bundled credit or my main account credit from the Talk for 5 Promotion?

 

·         If you have Bonus Credit, you will be charged from the bundled credit first. After they are depleted, you will be charged based on this Talk for 5 Promotion.

 

17. Will I be charged for my SMS from this Talk for 5 Promotion if I have the unlimited SMS on a Quick Pick Bundle?

 

·         No; you will not. If you are on a Quick Pick Bundle, you will receive unlimited SMS with your bundle. This promotion applies to Pay As You Go users only.

 

18. If I have a Quick Pick Bundle active with Anywhere Minutes, how will I be charged when I make a local call with this Talk for 5 Promotion?

 

·         If you have a Quick Pick Bundle active with Anywhere Minutes, you will be charged from that bundle. If your bundle expires, then you will be charged in accordance with this Talk for 5 Promotion.

19. Will my current credit be affected when I opt out of the Promotion?

 

·         No; your current credit will be unaffected when you opt out of the Talk for 5 Promotion. There is no charge for opting out of this Promotion.

 

20. If I have insufficient funds to make a Digicel to Digicel call will I be able to make the call?

·         Yes, you will. If you have less than $1 credit available, you will be charged the Pay As you Go rate of $1.15 VAT Ex. ($1.29 VAT Inc.) per minute to make a call which will be pro-rated for the duration of your call.

 

21. Can I opt out of this Talk for 5 Promotion?

 

·         Yes; you can opt out of the Talk for 5 Promotion by dialing *123#. Once you opt out, you will be placed on the existing Pay As You Go rates.

22. How can I opt out of this Talk for 5 Promotion?

 

  • You can opt out via one of the following methods:-

ü  Dial *123#

23. Can I opt back in to the Talk for 5 Promotion?

 

·         Yes; you will be able to opt back in during the Promotional Period.

 

24. Is there an info code for this promotion?

 

·         Yes, there is. You can text 586 to 247 to get more information on this promotion.

25. Additional Terms and Conditions

  • The Talk for 5 Promotion is offered for the personal use of individuals and not commercial use or usage by groups of individuals. Any usage at all by an individual that in Digicel’s sole discretion is intended for financial gain or profit by you or by groups of individuals will result in the immediate termination of this promotion.
  • Digicel reserves the right to terminate your use of the Talk for 5 Promotion forthwith without notice if in its sole opinion the promotion is being abused by you.
  • Digicel reserves the right to modify or discontinue (permanently or temporarily) the Talk for 5 Promotion being offered to its customer at its discretion.
  • Digicel reserves the right to at any time, with or without the notice, to vary or cancel the terms and conditions of its Talk for 5 Promotion. In the event of Digicel giving notice to customers of any such changes to or cancellation of the Talk for 5  Promotion, it shall suffice for Digicel to give customers notice via messages to customer’s handset/device or to post such notification on Digicel’s website. Any such notification shall be effective immediately or as of the date referred to in such notification.
  • Customers shall be solely responsible for keeping their mobile handset properly secured and for all activations and other activities that occur on or through their mobile handsets. Any request made via the use of a USSD code from a mobile handset shall be deemed a legitimate request from the customer to whom the said mobile handset is registered. Digicel shall not be responsible for any losses arising out of the unauthorized use of a customer’s handset.
  • Subject to the above, the standard Prepaid Terms and Conditions and Digicel’s Fair Usage Policy shall apply.

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 Talk  for 5 Promotion Terms and Conditions