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WIN an iPhone 11

Terms and Conditions

The following are the terms and conditions governing this Promotion:

1.      What is the Win an iPhone 11 Promotion about?

  • This Promotion gives Digicel mobile customers (both Prepaid and Postpaid) a chance to win an iPhone 11 by purchasing entries during the period from 12:00 a.m. on 21st October, 2019 to 11:59 p.m. on 25th October, 2019 (“Promotional Period”).

2.      What is the prize to be won and what is the draw date?

Entry Dates


Draw Date

21st October, 2019 to 25th October , 2019

One (1) iPhone 11

28th October, 2019

3.       How can I enter this Promotion?

  • Digicel mobile customers (both Prepaid and Postpaid) can enter this Promotion during the Promotional Period as follows:

Methods of Entry

Cost to enter (VAT Inc)

Number of Entries

*323# menu



My Digicel App  



  • For each entry, there is a charge of $3 VAT inclusive.
  • The cost to enter for each entry is non-refundable.  All entry charges are final.

4.      How will the winner be notified?

  • After a winner is randomly chosen, Digicel will place a call to that customer’s number. Digicel will make only one (1) attempt to call the selected number. If no one answers that call, then another winner will be randomly selected.
  • The winner shall be deemed the person identified (by the person answering the call) as the owner of the phone (“the winner”). If, in Digicel’s sole opinion, the information given when Digicel placed the call to identify the winner is untrue, then Digicel reserves the right to have the prize returned to it by the purported owner and then to give the award to the rightful owner of the phone associated with the winning phone number selected.
  • The winner will also be announced on Digicel’s Facebook and Instagram pages.

5.      Can prepaid customers use bonus credit to qualify?

  • No. Bonus credit given out for the First Top Up of the Month promotion, the First Top Up of the Day promotion or any other promotion where free credit is given cannot be used to enter this Promotion

6.      How will postpaid customers be charged for an entry?

  • Postpaid customers will be charged on their next bill for all entries made.

7.      How many times can I enter during the Promotional Period for the draw?

  • There is no limit to the number of times you can enter during the Promotional Period.

8.      Where can the winner collect their prize?  

  • The winner will be required to visit our Head Office at 11C Maraval Road, Port of Spain to collect their prize.

9.      Conditions of Use

  • This Promotion is open to all postpaid and prepaid customers except when roaming and except Corporate customers (and those who are not eligible as they fall into one of the categories identified in the terms below.)

            To enter and be eligible to win:

  • You must be a legal resident of Trinidad & Tobago
  • You must be 18 years of age or older
  • You must be an active Digicel prepaid or postpaid mobile subscriber whose account is in good standing. You must own the phone to which the winning call was placed.

            The following terms apply to both Prepaid & Postpaid Customers

  • Digicel will not notify participants of the number of entries obtained for this Promotion.
  • Persons in any of the following categories are NOT eligible to participate or win the prize:
    • Any person who at any time on or after 21st October, 2019 was or is a director, officer, employee, agent of Digicel (Trinidad & Tobago) Limited or any of their respective parent, subsidiary, or other affiliated companies, franchisees or service agencies or independent contractors
    • Individuals engaged in the development, production, advertising or distribution of materials for this Promotion (collectively the “Promotional Entities”); and
    • Persons who are or purport to be immediate family members (defined as biological parent, step-mother, step-father, sister, brother, daughter, son or dependent or spouse of any of the foregoing) of any person in any of the preceding categories, regardless of where they live, or who reside in the same household as any person in any of the preceding categories (i.e., who have lived in the same household for at least three (3) of the twelve (12) months preceding 21st October, 2019 whether those persons are related or not).

Conditions of Entry

  • Participants acknowledge that compliance with these Terms and Conditions including all eligibility requirements is a necessary pre-condition to the prize being awarded to them. For removal of all doubt, participants who have not complied with these Terms and Conditions are subject to disqualification.
  • The winner may be required to provide Digicel with proof that he/she is the authorized account holder/owner of the mobile number associated with the selected winning entry before the prize is given to him/her.
  • Digicel reserves the right in its sole discretion to cancel, modify or suspend this Promotion at any time, if fraud, technical failures, including any network server or hardware failure, viruses, bugs, errors in programming, or any other errors or other causes beyond the control of Digicel corrupt the administration, security, integrity or proper conduct of this Promotion.
  • Digicel does not warrant that access to or use of the Digicel service will be uninterrupted or free of any of the events stated below, due to the nature of computer and wireless communications. Digicel and the Promotional Entities are not responsible for any problems that may arise, including but not limited to:
    • lost, interrupted, inaccessible or unavailable networks or other connection, availability or accessibility problems arising in connection with or over the course of this Promotion;
    • communications failed, jumbled, scrambled, delayed, or misdirected computer, telephone or cable transmissions or hardware or software malfunctions, failures or difficulties;
    • failure of personal computers and/or software and hardware configurations, any technical malfunctions, failures, or difficulties, printing errors, clerical, typographical or other error in the offering or announcement of the prize or in the prize  notification documents;
    • for any errors of any kind in connection with this Promotion, whether human, mechanical, clerical, electronic, or technical in nature; or
    • the incorrect or inaccurate capture of information, or the failure to capture any information in connection with the Promotion.
  • Any attempt by an entrant or other individual to deliberately undermine the legitimate operation of this Promotion, including but not limited to any fraudulent claims, may be a violation of criminal and/or civil laws in the countries where this Promotion is being run. Should such an attempt be made, Digicel reserves the right to seek remedies and damages from any such individual, to the fullest extent permitted by law, including criminal prosecution.
  • In no event will Digicel be liable for more than the prize available under these Terms and Conditions.
  • In the event of any conflict with any promotional details contained in these Terms and Conditions and promotional details contained in point of sale, television and print, advertising, promotional packaging and other promotional media, (“Promotional Materials”), the details of this Promotion set forth in these Terms and Conditions shall prevail.
  • The invalidity or unenforceability of any provision of these Terms and Conditions shall not affect the validity or enforceability of any other provision. In the event that any provision is determined to be invalid or otherwise unenforceable or illegal, these Terms and Conditions shall otherwise remain in effect and shall be construed in accordance with their terms as if the invalid or illegal provision were not contained herein. Digicel employees are not authorized to waive, modify or amend any provision or provisions of these Terms and Conditions in any manner whatsoever.
  • All entrants agree to take part in any promotional, marketing or publicity activities or events reasonably requested by Digicel.  By participating in the Promotion, entrants consent to the use of their name, likeness, image, photograph for any and all programming and/or publicity or advertising purposes, commercial or otherwise, in all media and formats used by Digicel or its agencies, without further compensation, throughout the entire world in perpetuity. If the winner refuses to do so, they forfeit their right to claim the prize.


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WIN an iPhone 11