Start Date: Saturday, March 21st , 2020
End Date: Saturday, August 15th, 2020
These “Digicel Shake to Win Regional Draw” Promotion (the “Promotion”) Frequently asked Questions (“FAQs”) and Terms and Conditions (the “Terms”) apply to you and govern your participation in the Promotion for a chance to win a Regional Prize every week. You should read these FAQs and Terms carefully before participating in the Promotion.
“We” or “us” means Digicel Caribbean Limited, a company registered under the laws of St. Lucia with the registered offices at 20 Micoud Street, Castries, St Lucia. References to “we”, “our” and “us” in these Terms also includes our subsidiaries and affiliates (“Affiliates”) from time to time.
“I” or “You” means the person participating in the Promotion (and “my” and “your” shall have the same meaning).
By participating in the Promotion, you agree to be bound by these Terms.
If you do not agree to or accept any of these Terms, you should stop participating in the Promotion immediately.
1. What is the “Digicel Shake to Win Regional Draw Promotion”?
- Digicel is offering its prepaid and postpaid customers (subject to Clause 3) the opportunity to participate in its weekly multi-jurisdictional game of chance known as the “Digicel Shake to Win Regional Draw” Promotion subject to these terms and conditions. The Promotion provides the chance to WIN a weekly prize valued at Five Thousand United States Dollars (US $5,000.00) (“Prize”). Any tax liability arising from the receipt of the Prize will be the responsibility of the recipient.
- The Promotion allows you to WIN prizes by shaking your phone via the ‘Shake It’ gaming mechanism in the MyDigicel App. Every participating customer will have a chance to win by using Shake It in the MyDigicel App on a Saturday during the promotional period, with a prize draw taking place every following Monday.
2. What is the promotional period for the Promotion?
- The Promotion is valid from 00:01 on Saturday, March 21st, 2020 through to 23:59 on Saturday, August 15th, 2020 within the respective time zone for each Participating Market (as defined in Clause 5), (the “Promotional Period”). Digicel reserves the right to change the Promotional Period at any time and will notify of such change on the Digicel website.
3. Who is eligible to enter the Promotion, (“Eligible Customers”)?
- In order to enter this Promotion with Participating Markets (as identified in Clause 4) and be eligible for a chance to win the Prize in this Promotion in the Republic of Trinidad and Tobago, you must be an active Digicel mobile customer and AND have shaken your phone via the Shake It mechanism in the MyDigicel App on a Saturday, prior to 23:59 (the “Closing Time”), during the Promotional Period.
- The following customers are excluded from participating in this Promotion:
a. Postpaid Corporate & Business account customers;
b. Employees/families of employees, employees of affiliates companies associated with this Promotion;
c. Home & Entertainment only customers;
d. Postpaid customers with overdue amounts; and
e. Persons under the age of 18 years.
4. Are all Digicel markets included in this Promotion?
- No. Those markets participating (“Participating Markets”) in this Promotion are:
- Antigua and Barbuda;
- British Virgin Islands;
- El Salvador;
- St Kitts & Nevis;
- St Vincent & the Grenadines;
- St. Lucia;
- Trinidad & Tobago; and
- Turks & Caicos Islands.
- Digicel reserves the right to change the Participating Markets at any time and will notify same on the Digicel website.
5. How does a customer participate in this Promotion?
- Eligible Customers will receive a ‘Shake It’ notification inviting them to participate in the Promotion. The notification will be received either via SMS and/or an in-App notification.
- By clicking on the ‘Shake It’ notification, and accepting the terms and conditions, the customer has confirmed their participation in the Promotion.
- Once an Eligible Customer agrees to participate in the Promotion, they can then Shake To Win! (“Participating Customer”).
- Please note the ‘Shake It’ action must be completed in the App.
- Participating Customers will only have one (1) chance to win each weekly Prize during the Promotional Period from the issue date and time of the ‘Shake It’ notification to complete the ‘Shake It’ action.
- This Promotion will be accessible to Participating Customers while roaming, but any prizes won will only be available to use and redeem in the Republic of Trinidad and Tobago.
6. How how will the winner be selected?
- The Prize Draw Promotion process:
a. A customer will be selected at random from the complete listing of Participating Customers received during the Promotional Period (“the Selected Customer”).
b. There will be one (1) winner per draw per week.
c. Selection will take place at the Digicel Caribbean Limited’s Head Office at in St. Lucia every Monday until the end of the Promotional Period.
d. Digicel accepts no responsibility for any failure by any customer to have participated in the Promotion by the Closing Time, including but not limited to, any delayed activations for any reason.
7. How will winners be notified?
- The Selected Customer will be notified by a Digicel Representative calling the mobile phone number used by the Selected Customer to participate in the Promotion.
- If the prize is declined or unclaimed as the Selected Customer cannot be contacted from the details supplied on their submission after three (3) phone call attempts (reasonably split over a twenty-four (24) hour period) or if the Selected Customer does not present per Clause 8, Digicel reserves the right to re-draw another Participating Customer at random.
- The prize is non-transferable and Digicel reserves the right at any time to cancel, modify, or supersede the Promotion due to circumstances outside its control.
- Digicel’s decision is final and binding on all participants.
8. What will the Selected Customer need in order to claim the Prize?
- During the telephone contact of the Selected Customer, full details of the Prize handover (redemption) process and location will be confirmed. The customer will need to present a valid Government issued photo ID (passport, national identification card or driver’s licence) and bring the phone used to participate in this Promotion. The customer will be required to complete and sign a Redemption Form confirming their receipt of the Prize and/or a Consent Release Form authorizing the use of their name and picture for marketing purposes as per the additional Terms and Conditions.
- In the event that a special needs customer is selected and they are unable to collect their prize, that customer will be allowed to have a representative collect the Prize on their behalf who must provide: written consent from the winner endorsed by a Justice of the Peace and valid Government issued photo identification for both the winner and the representative to claim the Prize.
Additional Terms and Conditions
A. This Promotion is offered for your personal use and not for commercial use.
B. We reserve the right to disqualify you or terminate this offer if, in our sole opinion, the Promotion is being abused.
C. You are solely responsible for all associated fees and costs incurred by you for redemption of the Prize, including but not limited to Withholding Tax or any other ‘winning’ tax.
D. The selected winner must have complied with these Terms to enter and be on an active, qualifying contract with no accounts held with Digicel being in arrears to be eligible to win the Prize.
E. We reserve the right to modify or discontinue (permanently or temporarily), this Promotion being offered to you at our discretion.
F. We reserve the right to, at any time, with or without notice, vary or cancel the terms and conditions of this Promotion. In the event of us giving notice to you of any such changes to or cancellation of the Promotion, it shall suffice for us to give you notice via messages to your handset/device or to post such notification on the Digicel website or the App. Any such notification shall be effective immediately or as of the date referred to in such notifications.
H. All entrants agree to take part in any promotional, marketing or publicity activities or events reasonably requested by Digicel. By participating in the Promotion, entrants consent to the use of their name, likeness, image, photograph for any and all programming and/or publicity or advertising purposes, commercial or otherwise, in all media and formats used by Digicel or its agencies, without further compensation, throughout the entire world in perpetuity. If a winner refuses to do so, they forfeit their right to claim the Prize.
I. In addition to these Terms, you remain bound by our MyDigicel App Terms and Conditions of Use.
J. For customer support, or to report a problem or send us your feedback, please visit the “Support” option on the App.