Roaming Plans

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ROAMING

Now staying in touch when you are abroad is no hassle! Make and receive calls and use the internet while you travel with your Digicel phone in all DigiRoam territories, the USA, UK and Canada plus over 300 networks worldwide. PLUS our Roaming Passport and One Rate Roaming plans allow you to access even lower rates than ever before!

See below for more information on rates and a list of our roaming partners

 

Roaming is automatically set up on your postpaid and prepaid accounts.

 

 

 

CHOOSE THE ROAMING PLAN THAT BEST SUITS YOUR LIFESTYLE

Caribbean Roaming Passport

 

This is a 7-day plan that allows customers roaming in DigiRoam territories*, the ability to limit their roaming charges by paying a subscription fee of $199 (vat ex).

 

Dial *147# to sign up your Caribbean Roaming Passport and enjoy:

•  FREE incoming calls**

•  Unlimited calls to home (to any network)

•  Unlimited text messages to DigiRoam territories

•  Unlimited data access when you roam in our DigiRoam territories

 

*DigiRoam territories include: Anguilla, Antigua and Barbuda, Aruba, Barbados, Bermuda, Bonaire, British Virgin Islands, Cayman, Curacao, Dominica, El Salvador, French Guiana, Grenada, Guadeloupe, Guyana, Haiti, Jamaica, Martinique, Panama, St. Kitts, St. Lucia, St. Vincent and the Grenadines, Suriname, Turks and Caicos.

 

**Free incoming calls are not applicable while roaming in Guyana and Haiti. Prepaid customers roaming in Guyana will be charged $0.48/min for incoming calls. Postpaid customers roaming in Guyana will be charged $0.30/min for incoming calls. Postpaid and Prepaid customers roaming in Haiti will be charged $2/min for incoming calls. All other services of the Roaming Passport are available in these countries.

 

One Rate Roaming Plan

This plan will allow Digicel Prepaid and Postpaid customers travelling to the USA, Canada, UK, Colombia, Venezuela, Nether-lands & DigiRoam territories* to take advantage of lower rates for voice and data when roaming for up to 30 days.

 

When travelling to these destinations, dial *303# to sign up for our One Rate Roaming Plan for only $99 (Vat ex) and enjoy:

•  FREE incoming calls (from anywhere)**

•  $1 per minute on outgoing calls

•  $1 on all text messages sent

•  $1 per megabyte of data used

 

Outgoing calls to Cuba will be charged $11.27/min plus VAT and outgoing calls to satellite phones will be charged $49.39/min plus VAT.

*DigiRoam territories include: Anguilla, Antigua and Barbuda, Aruba, Barbados, Bermuda, Bonaire, British Virgin Islands, Cayman, Curacao, Dominica, El Salvador, French Guiana, Grenada, Guadeloupe, Guyana, Haiti, Jamaica Martinique, Panama, St. Kitts, St. Lucia, St. Vincent and the Grenadines, Suriname, Turks and Caicos.

**Free incoming calls are not applicable while roaming in Guyana and Haiti. Both postpaid and prepaid customers will be charged TT$1 to receive calls in Guyana. Both postpaid and prepaid customers will be charged TT$2 to receive calls in Haiti.

 

N.B.

• All rates are VAT exclusive and are quoted in Trinidad and Tobago Dollars. This plan will be valid for up to thirty (30) days from the date of activation of the plan.

 

For more info on our Roaming Plans please click here

DigiRoam - Postpaid
Destination Received Calls Calls Within visiting country Calls Home Text/ Data (MB)
DigiRoam Territories* $0.33 $0.33 $0.33 $0.19/ $3.11
Destination
DigiRoam Territories*
Received Calls
$0.33
Calls Within visiting country
$0.33
Calls Home
$0.33
Text/ Data (MB)
$0.19/ $3.11
DigiRoam - Prepaid
Destination Received Calls Calls withing Visiting Country Calls Home Text/Data (MB)
Digi Roam Territories $0.51 $0.51 $0.51 $0.19/$3.11
Destination
Digi Roam Territories
Received Calls
$0.51
Calls withing Visiting Country
$0.51
Calls Home
$0.51
Text/Data (MB)
$0.19/$3.11

DigiRoam Territories Include:

Anguilla, Antigua and Barbuda, Aruba, Barbados, Bermuda, Bonaire, British Virgin Islands, Cayman Islands, Curacao, Dominica, French Guiana, Grenada, Guadeloupe, Guyana, Haiti, Jamaica, Martinique, St. Kitts and Nevis, St. Lucia, St. Vincent and The Grenadines, Suriname, Turks and Caicos, El Salvador, and Panama.

N.B. All rates are VAT inclusive and are quoted in US dollars

 

Roaming (USA/CANADA) - Postpaid
Country Received calls National Calls Calls Home Text
USA $0.88 $0.88 $1.39 $0.33
Country
USA
Received calls
$0.88
National Calls
$0.88
Calls Home
$1.39
Text
$0.33
Canada $0.88 $0.88 $1.39 $0.37
Country
Canada
Received calls
$0.88
National Calls
$0.88
Calls Home
$1.39
Text
$0.37
Roaming (USA/CANADA) - Prepaid
Country Received Calls National Calls Calls Home Text
USA $1.10 $1.10 $2.13 $0.33
Country
USA
Received Calls
$1.10
National Calls
$1.10
Calls Home
$2.13
Text
$0.33
Canada $1.10 $1.10 $2.13 $0.37
Country
Canada
Received Calls
$1.10
National Calls
$1.10
Calls Home
$2.13
Text
$0.37

N.B. All rates are VAT inclusive and quoted in US dollars

 

Roaming International Rates
Country (Network) Received Calls Calls Within Visiting Country Calls Home SMS
Belgium (Base/Mobistar/Proximus) $1.07 $1.35 $3.11 $0.37
Country (Network)
Belgium (Base/Mobistar/Proximus)
Received Calls
$1.07
Calls Within Visiting Country
$1.35
Calls Home
$3.11
SMS
$0.37
Cuba (Cubacel) $1.08 $1.08 $3.93 $1.47
Country (Network)
Cuba (Cubacel)
Received Calls
$1.08
Calls Within Visiting Country
$1.08
Calls Home
$3.93
SMS
$1.47
Czech Republic (Vodafone) $1.08 $1.37 $2.69 $0.47
Country (Network)
Czech Republic (Vodafone)
Received Calls
$1.08
Calls Within Visiting Country
$1.37
Calls Home
$2.69
SMS
$0.47
Hungary (T-Mobile) $1.07 $1.35 $4.14 $0.37
Country (Network)
Hungary (T-Mobile)
Received Calls
$1.07
Calls Within Visiting Country
$1.35
Calls Home
$4.14
SMS
$0.37
Sri Lanka (Mobitel/MTN) $1.07 $1.35 $5.25 $0.37
Country (Network)
Sri Lanka (Mobitel/MTN)
Received Calls
$1.07
Calls Within Visiting Country
$1.35
Calls Home
$5.25
SMS
$0.37
Turkey (Vodafone) $1.07 $1.07 $2.15 $0.37
Country (Network)
Turkey (Vodafone)
Received Calls
$1.07
Calls Within Visiting Country
$1.07
Calls Home
$2.15
SMS
$0.37
United Kingdom (Vodafone) $1.07 $1.35 $3.16 $0.37
Country (Network)
United Kingdom (Vodafone)
Received Calls
$1.07
Calls Within Visiting Country
$1.35
Calls Home
$3.16
SMS
$0.37
Venezuela (Telefonica/Movilnet) $1.29 $1.29 $3.38 $0.37
Country (Network)
Venezuela (Telefonica/Movilnet)
Received Calls
$1.29
Calls Within Visiting Country
$1.29
Calls Home
$3.38
SMS
$0.37
Dominican Republic (Orange/Trilogy/Claro) $1.11 $1.11 $2.24 $0.37
Country (Network)
Dominican Republic (Orange/Trilogy/Claro)
Received Calls
$1.11
Calls Within Visiting Country
$1.11
Calls Home
$2.24
SMS
$0.37
Malaysia (Maxis/Cellcom/U Mobile/Digi) $1.11 $1.11 $2.24 $0.37
Country (Network)
Malaysia (Maxis/Cellcom/U Mobile/Digi)
Received Calls
$1.11
Calls Within Visiting Country
$1.11
Calls Home
$2.24
SMS
$0.37
Bahamas (BTC) $1.34 $1.34 $5.05 $0.37
Country (Network)
Bahamas (BTC)
Received Calls
$1.34
Calls Within Visiting Country
$1.34
Calls Home
$5.05
SMS
$0.37
Columbia (Telefonica) $1.11 $1.11 $2.24 $0.37
Country (Network)
Columbia (Telefonica)
Received Calls
$1.11
Calls Within Visiting Country
$1.11
Calls Home
$2.24
SMS
$0.37
Mexico (Telefonica/ Lusacell) $1.11 $1.11 $2.24 $0.37
Country (Network)
Mexico (Telefonica/ Lusacell)
Received Calls
$1.11
Calls Within Visiting Country
$1.11
Calls Home
$2.24
SMS
$0.37
Hong Kong (New World/ Vodafone/China Mobile/HKT) $1.11 $1.11 $2.24 $0.37
Country (Network)
Hong Kong (New World/ Vodafone/China Mobile/HKT)
Received Calls
$1.11
Calls Within Visiting Country
$1.11
Calls Home
$2.24
SMS
$0.37
Costa Rica (ICE/Telefonica) $1.23 $1.23 $2.44 $0.37
Country (Network)
Costa Rica (ICE/Telefonica)
Received Calls
$1.23
Calls Within Visiting Country
$1.23
Calls Home
$2.44
SMS
$0.37
China (China Mobile) $1.11 $1.11 $2.24 $0.37
Country (Network)
China (China Mobile)
Received Calls
$1.11
Calls Within Visiting Country
$1.11
Calls Home
$2.24
SMS
$0.37

Note: Rates are in USD, VAT inclusive and are per minute, per SMS & per megabyte.

Here are some tips for connecting to another network once you are in your roaming destination:

 

BLACKBERRY

•  Network and Connections – Mobile Network – Network Selection Mode: Manual

•  BlackBerry OS7 – Manage Connections; Networks and Connections; Mobile Network; Network Selection Mode; (After selecting a network if prompted with message “you will only have emergency service, continue?” please select ‘Yes’)

 

BLACKBERRY 10 OS – Settings; Network Connections; Mobile Network; Network Selection Mode

*BlackBerry customers must have a data package prior to roaming in order to data roam*

 

SAMSUNG : Settings; More Settings; Mobile Network; Network

Operators; Search Networks

 

WINDOWS : Settings; cellular; Network Selection

 

iPHONE : Settings; Carrier; Turn Off

Credit Limit/Main Credit

Postpaid customers should request a temporary credit limit* increase to avoid becoming credit limit barred

Customers can either:

Send an email to: creditlimitchange.tt@digicelgroup.com to request a change to their credit limit. Customers must supply the following information in the email (please include in the subject of the email ‘Increase’ or ‘Decrease’ (depending on request).

 

•  Name on Account

•  Phone Number

•  Security Question & Answer

Changes will be made in 24 to 48 hour once the qualifying criteria are met.** A confirmation SMS will be sent to customers once the change has been made.

 

OR

 

Call 100 for Customer Care from their mobile to request a change in their credit limit prior to thew departure.

 

N.B.

*Temporary changes will last for the period of your existing bill cycle

** A customer’s account must be in good standing for a minimum of 6 months for the request to be accepted.

 

For more info on Temporary Credit Limit increases please click here

 

Please ensure that data services are enabled on handset. Always do a manual search for relevant roaming partners.

 

Restart: A restart is fundamental while roaming as it allows your handset to attempt registering on a network which assists with troubleshooting if need be. When you return home, a restart is also important seeing that your phone is still registered on a foreign network. Calls going to voicemail will incur charges where necessary in cases like these.

 

Voicemail: In cases where incoming calls are charged, voicemail depositing and retrieval will also incur charges. To access voicemail while roaming dial +18683500000.

 

N.B. Voicemail is not applicable to the One Rate Roaming plan*

 

Toll Free : In the event you have issues while roaming in the USA can now use a US mobile or a US landline number to call our Customer Care via 18552396867 for no cost. Roaming customers  cannot contact this number via their handsets

 

Escalations: If in need of assistance there are a few things that we will like to know in order to efficiently assist in a timely manner:

 

• Location: with so many varying factors troubleshooting may be pinpointed to the specific area in which you are located

• Error message/Synopsis of issue: a brief detailed description goes a long way in resolving any issues affecting roaming services

• Alternative contact

 

APN: Using data on your mobile device while roaming requires the correct APN Address on your handset along with “Mobile Data” and “Data Roaming” options to be selected. The correct APN is “web.digiceltt.com”. Always verify this information is correct to ensure connection to a partner’s data network.

 

Dialing Format: Customers should always ensure that the correct international dialing format is used for each call being made while roaming. To call home “+1868” must be in-front of the 7 digit number. To call the US “+1” must be placed in front the 10 digit number

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