Credit Limit/Main Credit
Postpaid customers should request a temporary credit limit* increase to avoid becoming credit limit barred
Customers can either:
Send an email to: firstname.lastname@example.org to request a change to their credit limit. Customers must supply the following information in the email (please include in the subject of the email ‘Increase’ or ‘Decrease’ (depending on request).
• Name on Account
• Phone Number
• Security Question & Answer
Changes will be made in 24 to 48 hour once the qualifying criteria are met.** A confirmation SMS will be sent to customers once the change has been made.
Call 100 for Customer Care from their mobile to request a change in their credit limit prior to thew departure.
*Temporary changes will last for the period of your existing bill cycle
** A customer’s account must be in good standing for a minimum of 6 months for the request to be accepted.
For more info on Temporary Credit Limit increases please click here
Please ensure that data services are enabled on handset. Always do a manual search for relevant roaming partners.
Restart: A restart is fundamental while roaming as it allows your handset to attempt registering on a network which assists with troubleshooting if need be. When you return home, a restart is also important seeing that your phone is still registered on a foreign network. Calls going to voicemail will incur charges where necessary in cases like these.
Voicemail: In cases where incoming calls are charged, voicemail depositing and retrieval will also incur charges. To access voicemail while roaming dial +18683500000.
N.B. Voicemail is not applicable to the One Rate Roaming plan*
Escalations: If in need of assistance there are a few things that we will like to know in order to efficiently assist in a timely manner:
• Location: with so many varying factors troubleshooting may be pinpointed to the specific area in which you are located
• Error message/Synopsis of issue: a brief detailed description goes a long way in resolving any issues affecting roaming services
• Alternative contact
APN: Using data on your mobile device while roaming requires the correct APN Address on your handset along with “Mobile Data” and “Data Roaming” options to be selected. The correct APN is “web.digiceltt.com”. Always verify this information is correct to ensure connection to a partner’s data network.
Dialing Format: Customers should always ensure that the correct international dialing format is used for each call being made while roaming. To call home “+1868” must be in-front of the 7 digit number. To call the US “+1” must be placed in front the 10 digit number