Roaming Tips

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Roaming Tips

1. What quick tips can I use to ensure I can roam successfully?

a.      Ensure network mode is on “auto connect”.  (available in phone settings).

b.      Postpaid customers need to ensure roaming is enabled on account.

c.      Ensure data while roaming is enabled (available in phone settings).

d.      Check APN in settings to ensure correct based on market.

e.      Select Manual update and choose partner if automatic selection is not completed.

f.       Ensure phone is compatible – triband/quadband phone.

g.      Download My Digicel App prior to roaming to purchase or reactivate plan, buy additional top up or check balance .

2. What benefits do I get when I use the My Digicel App while roaming?

a.      Roamers may use My Digicel App to enhance their roaming experience. They will be able to:

i.    Purchase/Reactivate the roaming plans

ii.   Check their roaming balances

iii.  Speak to a customer care agent via webchat

Top Up
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Roaming Tips