FREQUENTLY ASKED QUESTIONS
1. What is the Quickie Bundle?
· The Quickie Bundle is a plan that lasts for 1 hour and provides a bundle of:-
- Unlimited Digicel Talk for 1 hour
- Unlimited SMS for 1 hour
- Unlimited Facebook (no Video*, no VOIP) for 1 hour
- Unlimited WhatsApp (no VOIP) for 1 hour
N.B. * Customers cannot view Facebook videos or access Facebook Live with this Quickie Bundle.
2. What is the cost of the Quickie Bundle?
· The Quickie Bundle will cost $5 (VAT Inc).
3. What networks are the unlimited calls and text messages applicable to?
· The unlimited calls and text messages are restricted to Digicel numbers.
4. Who can benefit from this Quickie Bundle?
· All prepaid customers can benefit from this Quickie Bundle.
5. How can I access this bundle?
· This bundle can be accessed via the My Digicel App or by dialing *424# from your Digicel handset.
6. Is there a fair usage associated with this Quick Bundle?
· No; there is no fair usage associated with this plan.
7. If I make a call during the duration of my Quickie Bundle, how will I know when my Quickie call starts and when it ends?
· You will receive a start of call notification at the beginning of your Quickie hour and an end of call notification at the end of your Quickie hour.
8. If I am on a call during the duration of the Quickie Bundle, and my Quickie Bundle expires, what happens to my call?
· If you are on a call during the duration of your Quickie Bundle, your call will not drop. However, you will be charged for the remaining portion of the call after your Quickie Bundle expires at the regular rates.
9. If during the Quickie hour, I attempt to use YouTube, browse Google or watch a Facebook video, what happens?
· If during the hour, you attempt to use YouTube, browse Google or watch a Facebook video, you will not be able to access these data applications, as the Quickie Bundle does not include data. However, you may buy a Quick Pick Bundle to have access to these data applications.
10. How many times per day can this bundle be activated?
· This bundle can be activated multiple times as long as you have sufficient credit to purchase multiple bundles.
· If you activate a Quickie Bundle while one is already active it will reset your current 1 hour Quickie Bundle. This means it will not be an additional hour to the current hour.
· E.g. If a Quickie was activated at 1pm and a second one was activated at 1.20pm the time is extended to 2.20pm and not 3pm.
11. Where are my data and minutes displayed?
· There is no display of data and minutes.
12. Is there a fair usage associated with this Quickie Bundle?
· No, there is no fair usage associated with this Quickie Bundle.
13. Can I access this bundle if I have a current Quick Pick Bundle active?
· Yes; you can access this bundle if you have an active Quick Pick Bundle.
14. If I have an active Quick Pick Bundle when I activate this bundle, how does my data deplete?
· Once you purchase this bundle you are not charged for data or Digicel calls/SMS for the duration of the bundle.
15. Do my data and minutes from the Quick Pick Bundle rollover onto my active Quick Pick bundle?
· No, the data and minutes from the Quickie Bundle do not rollover as the data and minutes are unlimited.
16. Does the Quickie Bundle auto renew?
· No, with initial activation the Quickie Bundle does not automatically renew. However, you have the option of enabling the auto-renewal feature if you wish.
17. How am I notified when my Quickie Bundle is active?
· You will be notified by a confirmation message upon activation of the bundle and once the confirmation is received you can feel free to restart your device.