Digicel Live FAQ

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PLANS & SERVICES

Digicel Live

1. What is the “Digicel Live”? 

Digicel Live is a service that lets you log on to Digicel WAP homepage using GPRS to access ring tones, wall papers and games.

2. How do I get my handset set up to browse the internet?

For handsets that are already able to access the GPRS service, no changes will be required. 

Newly acquired handsets will receive the settings via text message or you can send via text WAP to 4000.

3. How many texts will be sent?

You will receive up to three text messages.

First SMS.

A) You will soon receive Digicel WAP, Digicel MMS & Digicel Internet settings.

Second SMS.

B) Configuration setting receive TT.

I) You then select “show” or “install”.

II) Option given to either save or discard.

Third SMS.

C) Ur phone is set to use data – Restart it 4 settings to take effect. Don’t have a data plan? Signup 4 one of our GREAT plans, or continue to use data @ $0.02/KB.

4. Will I be able to get the Multi-Media Message (MMS) settings on my handset via SMS? 

Yes, once your handset is capable of sending and receiving MMS, the settings you receive will be able to receive the MMS Settings sent with the GPRS Settings. 

Phones that do not receive MMS Settings but are compatible with the service will have to be manually provisioned.

5. Will I need to provision my SIM card to send MMS? 

No, all settings are meant to configure your handset; not the SIM card. If you are using a handset that has been previously configured then you have to do nothing. 

Note that this message will be delivered.

6. Am I able to access any free content on the Digicel Live WAP site?

There is a section on our Digicel Live WAP site where you are able to download free games, ring tones and wallpapers.

7. Where can I get these free games, ring tones and wallpapers?

 Scroll to the end of the Digicel Live homepage to find this content.

 

 

8. How much credit will I need to access the Internet?

You must have credit on your account in order to access the internet service.

9. If I have recently purchased a GPRS compatible handset will I get the GPRS settings via SMS? 

Once a SIM card is placed in a new GPRS compatible handset and a call or text is made from that handset the system will automatically send the SMS with the settings to that handset.

10. If I purchased my handset overseas, will I still be able to get the settings?

No. Only handsets purchased from Digicel can receive the settings. Handsets purchased from another mobile service provider or bought overseas will need to have their handsets manually provisioned.

11. Will I get a confirmation message once the settings are on the phone?

No confirmation message will be sent, however, once you have installed all configurations, you will be able to access the internet if done properly. 

12. What is the cost per KB to WAP browse?

You will pay $00.2 per KB plus vat while accessing the Digicel Live WAP but don’t forget that you save more when you sign up for one of our DATA Plans. 

13. How do you access Digicel Live after I have applied all settings?

To access Digicel Live on your handset, press and hold the internet "Ready" button or go to your main menu and select the following WAP access options for the following handsets: 

  • Nokia handsets: web.
  • Motorola handsets: web access.
  • Sony Ericsson: internet services.
  • Samsung: fun box.
  • Then go into your bookmarks, select Digicel Live and you're on your way!.
  • To manually enter the URL for Digicel Live simply type http://portal.digiceltt.com in the address section of your WAP access on your handset.
  • Digicel Live is a pay-as-you-use service. Pricing will be displayed on your mobile before each download. 

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Digicel Live FAQ