Digicel Home Phone FAQ

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PLANS & SERVICES

DIGICEL HOME PHONE

1. What is the Digicel Home phone?

This is a device that Digicel provides with a voice plan for residential use. 

2. What plan is being offered and what does it include? 

DigiHome Phone Packages
Package Fee (TTD)/ Usage
Device Cost 99
Package
Device Cost
Fee (TTD)/ Usage
99
Monthly Subscription 130
Package
Monthly Subscription
Fee (TTD)/ Usage
130
Bundled Minutes 500 Shared minutes
Package
Bundled Minutes
Fee (TTD)/ Usage
500 Shared minutes
2 Free Golden Numbers (Digi Local/ Caribbean) Fair Usage (3hrs per day)
Package
2 Free Golden Numbers (Digi Local/ Caribbean)
Fee (TTD)/ Usage
Fair Usage (3hrs per day)

3. What calls are considered within the bundle Shared?

  • Digicel Home and Office.
  • Fixed Voice.
  • Bmobile.
  • Digicel mobile.
  • International (US, Can, UK Landlines, Digicel Caribbean excluding Haiti, Guyana and Jamaica).

4. What are the rates outside the bundle?

Home Phone out of Bundle
Service Rate (TTD) VAT Inclu.
Fixed Voice (TSTT, FLOW) 0.25 0.28
Service
Fixed Voice (TSTT, FLOW)
Rate (TTD)
0.25
VAT Inclu.
0.28
Digi Home/Office 0.40 0.45
Service
Digi Home/Office
Rate (TTD)
0.40
VAT Inclu.
0.45
Bmobile 0.50 0.56
Service
Bmobile
Rate (TTD)
0.50
VAT Inclu.
0.56
Digicel mobile 0.50 0.56
Service
Digicel mobile
Rate (TTD)
0.50
VAT Inclu.
0.56
International (USA, Can, UK landline, Digi Caribbean excluding Jamaica, Haiti and Guyana) 0.50 0.56
Service
International (USA, Can, UK landline, Digi Caribbean excluding Jamaica, Haiti and Guyana)
Rate (TTD)
0.50
VAT Inclu.
0.56

5. Do bundle minutes roll over? 

Bundle minutes and SMS roll over for a maximum of one (1) month. For example, unused minutes from January will roll over to February but they would not roll over to March. 

6. How does the 3-hour limit for each Golden Number work?

Each Golden Number will have a maximum talk time of 3 hours per day. After the 3 hours is used, you would be charged from your bundle (if available) at the relevant Out of Bundle rate.

Note: The Golden number can change once per cycle.

7. Will other promotions such as Free After 5 apply with the Home Phone?

Free After 5 would not apply when using the Home Phone product.

8. Will Free After 5 apply when regular mobile phones call the Home Phone? 

Yes. Free After 5 will apply when any Digicel mobile calls the Home Phone numbers.

9. Can I purchase additional bundles? 

Yes, you can purchase bundles via the USSD codes below. 

Home Phone Additional Bundles
Local Voice Minutes Extras USSD# Price (VAT Exclusive) Dedicated Account
Local voice 60 minutes *220# $23.48 DA10
Local Voice Minutes Extras
Local voice 60 minutes
USSD#
*220#
Price (VAT Exclusive)
$23.48
Dedicated Account
DA10
Local voice 100 minutes *220# $39.13 DA10
Local Voice Minutes Extras
Local voice 100 minutes
USSD#
*220#
Price (VAT Exclusive)
$39.13
Dedicated Account
DA10
Local voice 400 minutes *220# $146.74 DA10
Local Voice Minutes Extras
Local voice 400 minutes
USSD#
*220#
Price (VAT Exclusive)
$146.74
Dedicated Account
DA10
Local voice 800 minutes *220# $244.57 DA10
Local Voice Minutes Extras
Local voice 800 minutes
USSD#
*220#
Price (VAT Exclusive)
$244.57
Dedicated Account
DA10
Home Phone Additional Bundles
International Voice Minutes Extras USSD# Price (VAT Exclusive) Dedicated Account
International voice 100 minutes *200# $48.91 DA6
International Voice Minutes Extras
International voice 100 minutes
USSD#
*200#
Price (VAT Exclusive)
$48.91
Dedicated Account
DA6
International voice 300 minutes *200# $102.72 DA6
International Voice Minutes Extras
International voice 300 minutes
USSD#
*200#
Price (VAT Exclusive)
$102.72
Dedicated Account
DA6
International voice 700 minutes *200# $205.43 DA6
International Voice Minutes Extras
International voice 700 minutes
USSD#
*200#
Price (VAT Exclusive)
$205.43
Dedicated Account
DA6
International voice 1000 minutes *200# $244.57 DA6
International Voice Minutes Extras
International voice 1000 minutes
USSD#
*200#
Price (VAT Exclusive)
$244.57
Dedicated Account
DA6
Home Phone Additional Bundles
Caribbean Voice Minutes Extras USSD# Price (VAT Exclusive) Dedicated Account
Caribbean voice 100 minutes *221# $68.48 DA5
Caribbean Voice Minutes Extras
Caribbean voice 100 minutes
USSD#
*221#
Price (VAT Exclusive)
$68.48
Dedicated Account
DA5
Caribbean voice 200 minutes *221# $107.61 DA5
Caribbean Voice Minutes Extras
Caribbean voice 200 minutes
USSD#
*221#
Price (VAT Exclusive)
$107.61
Dedicated Account
DA5
Caribbean voice 300 minutes *221# $146.74 DA5
Caribbean Voice Minutes Extras
Caribbean voice 300 minutes
USSD#
*221#
Price (VAT Exclusive)
$146.74
Dedicated Account
DA5

10. What Digicel Caribbean markets are included?

  1. Anguilla.
  2. Antigua and Barbuda.
  3. Aruba.
  4. Barbados.
  5. Bermuda.
  6. Bonaire.
  7. BVI.
  8. Cayman.
  9. Curacao.
  10. Dominica.
  11. French Guiana.
  12. Grenada.
  13. Guadeloupe.
  14. Martinique.
  15. St. Kitts.
  16. St. Lucia.
  17. St. Vincent and Grenadines.
  18. Suriname.
  19. Turks and Caicos.

11. What credit limits can I have assigned to packages?

  • $98.90
  • 300 (Default Credit Limit)
  • 500
  • 700 

12. What credit limits can I have assigned to these packages?

You can have the following credit limits assigned:

TTD 98.80

TTD 300.00 (Default Credit Limit).

TTD 500.00

TTD 700.00

13. How can I increase my credit limit?

If you would like to increase to the next available credit limit (e.g. $300 to $500) you can simply call into Customer Care with verification to request a credit limit increase. You will receive feedback on your request within 24 hrs. 

*Please note that if you are a new customer, you must have at least one month of payment in full and on time. If you are an existing customer, your account must be in good standing. 

If you want to increase to any credit limit higher than the next available (e.g. $500 to $700) or permanently, the regular process for a credit limit increase will apply: Now customers can send an email to creditlimitchange.tt@digicelgroup.com to request a change* to their credit limit. Customers must supply the following information in the email (Please include in the subject of the email ‘Increase’ or ‘decrease’ depending on request).

  1. Name on Account.
  2. Phone Number.
  3. Security Q&A.

Changes will be made in 24 to 48 hours once the qualifying criteria is met**. A confirmation SMS will be sent to customers once the change has been made.

OR

Customers can also call 100 for Customer Care from your mobile to request a change in their credit limit.

*Temporary changes will last for the period of your existing bill cycle.

** A customer’s account must be in good standing for a minimum of 6 months.

14. Can I use the SIM from the Home Phone device in a mobile device?

No, the SIM should not be taken out from these devices.

15. What would happen if the IMEI lock SIM is placed in other handsets?

If the IMEI lock SIM is placed into other handsets, the following handset Error Messages would be displayed.

Home Phones Locked SIM Error Message
Handset Error Message
BlackBerry Sim not provisioned:2
Handset
BlackBerry
Error Message
Sim not provisioned:2
Samsung Requires SIM PIN code after the device is turn off and on with IMEI lock sim inserted.
Handset
Samsung
Error Message
Requires SIM PIN code after the device is turn off and on with IMEI lock sim inserted.
Nokia Requires SIM PIN code after the device is turn off and on with IMEI lock sim inserted. And generates an error message “Sim card registration failed"
Handset
Nokia
Error Message
Requires SIM PIN code after the device is turn off and on with IMEI lock sim inserted. And generates an error message “Sim card registration failed"

If you have an IMEI lock SIM and attempt to do a SIM replacement with a normal SIM you will receive an error message: INSERT RIGHT SIM and must be replaced with another IMEI lock SIM. 

Once IMEI lock SIM is placed in alternative device or is tampered with and returned to its original device you would be prompted for the PIN number. 

16. I am seeing “Enter Correct SIM” displayed on the screen of the Home Phone Device and I cannot make calls. What does this mean?

If the device is powered off an error message will appear stating “Enter Correct SIM”. You will have to power off/on the unit three times and then you will be prompted to enter your PUK1 code, Enter PIN1 and re-enter PIN1 code. (Information located at the back on the Device).

17. How does my cycle run and what is my due date?

The bill cycles are as follows:

General consumer: 16th – 15th of the month.

Due date: 3rd of the following month.

Corporate: 1st – 30th/31st of the month.

Due date: 27th of the following.

18. Can I sign up for E-bill?

Yes you can upon activation. 

19. If I am having issues with the device/SIM where can it be checked?

You must take the entire device without removing the SIM to the Digicel store in which you purchased the device. 

20. What are the criteria for signing up for a Postpaid plan?

You will need the following to sign up for a Postpaid account:

Mobile Services Agreement - completed in FULL and signed by the customer. 

Copy of Applicant’s Identification - Acceptable are Government issued identification (that is, Driver’s License, National ID, Pass port). Note that the ID must be: 

A. In the applicant’s name.

B. Valid (expired no more than one month past).

C. Contains a visible picture.

D. Contains a legible signature.

E. For Foreign Nationals, a copy of their Work Permit or documentation from Immigration stating their name, nationality and duration of local employment as well as a copy of their foreign ID is required.

3. Copy of Proof of Address – Acceptable are the following:

A. Utility Bills (TSTT (fixed line), T&TEC, Flow, WASA); or.

B. Printed or mailed Bank Statements (RBTT, Republic, Scotia Bank, First Citizens, Unit Trust, Credit Unions, Insurance Company or any credit card statement) – must have printed address.

Note that the following must be confirmed:

I. In the applicant’s name.

II. Statements are no more than 3 months old.

III. Where the document provided is not in the applicant’s name, the addressee must submit a letter authorising the use of the address by the applicantand a copy of the addressee’s ID must also be provided. 

Note: A person’s Driver’s Permit is not valid proof of address.

4. Security Deposit – refundable after 18 months. 

If customer is taking a Postpaid Base plan they are required to pay a TTD 300.00 deposit.

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Digicel Home Phone FAQ