If you have an IMEI lock SIM and attempt to do a SIM replacement with a normal SIM you will receive an error message: INSERT RIGHT SIM and must be replaced with another IMEI lock SIM.
Once IMEI lock SIM is placed in alternative device or is tampered with and returned to its original device you would be prompted for the PIN number.
16. I am seeing “Enter Correct SIM” displayed on the screen of the Home Phone Device and I cannot make calls. What does this mean?
If the device is powered off an error message will appear stating “Enter Correct SIM”. You will have to power off/on the unit three times and then you will be prompted to enter your PUK1 code, Enter PIN1 and re-enter PIN1 code. (Information located at the back on the Device).
17. How does my cycle run and what is my due date?
The bill cycles are as follows:
General consumer: 16th – 15th of the month.
Due date: 3rd of the following month.
Corporate: 1st – 30th/31st of the month.
Due date: 27th of the following.
18. Can I sign up for E-bill?
Yes you can upon activation.
19. If I am having issues with the device/SIM where can it be checked?
You must take the entire device without removing the SIM to the Digicel store in which you purchased the device.
20. What are the criteria for signing up for a Postpaid plan?
You will need the following to sign up for a Postpaid account:
Mobile Services Agreement - completed in FULL and signed by the customer.
Copy of Applicant’s Identification - Acceptable are Government issued identification (that is, Driver’s License, National ID, Pass port). Note that the ID must be:
A. In the applicant’s name.
B. Valid (expired no more than one month past).
C. Contains a visible picture.
D. Contains a legible signature.
E. For Foreign Nationals, a copy of their Work Permit or documentation from Immigration stating their name, nationality and duration of local employment as well as a copy of their foreign ID is required.
3. Copy of Proof of Address – Acceptable are the following:
A. Utility Bills (TSTT (fixed line), T&TEC, Flow, WASA); or.
B. Printed or mailed Bank Statements (RBTT, Republic, Scotia Bank, First Citizens, Unit Trust, Credit Unions, Insurance Company or any credit card statement) – must have printed address.
Note that the following must be confirmed:
I. In the applicant’s name.
II. Statements are no more than 3 months old.
III. Where the document provided is not in the applicant’s name, the addressee must submit a letter authorising the use of the address by the applicantand a copy of the addressee’s ID must also be provided.
Note: A person’s Driver’s Permit is not valid proof of address.
4. Security Deposit – refundable after 18 months.
If customer is taking a Postpaid Base plan they are required to pay a TTD 300.00 deposit.