Yooz Bill Pay

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BILLING

YOOZ BILL PAY

1. What is Yooz Postpaid Mobile Bill Payment?

The Yooz Postpaid Mobile Bill Payment is a mobile platform that connects Digicel mobile phones to a bank account so that Postpaid customers can pay for services directly through their Digicel mobile phones from their bank account. 

2. What services can I pay for with Yooz Postpaid Mobile Bill Payment?

You will be able to pay most of your Utility bills directly from your Digicel mobile handset anytime, anywhere. Currently, you will be able to pay their Flow and Digicel postpaid bills via the Service.

3. Who is this service applicable to?

The Yooz Postpaid Mobile Bill Payment will be available to Digicel postpaid customers.

4. How can I sign up for Yooz Mobile Bill Payment?

You must provide the following to register for Yooz Mobile Bill Payment: 

  1. A Republic Bank One Card, VISA Debit or a Credit Card from ANY bank.
  2. Valid form of ID for Credit Card customers.
  3. A Digicel PostPaid mobile phone number.

Existing Yooz customers who have access to Yooz billpay will have access to the Service without registration.

5. Where do I go to sign up for Yooz Mobile Bill Pay?

You will be able to register at participating Digicel store locations.

Currently, you can also register at any Republic Bank location.

You can go to yooz.tt/locations for an updated list of stores. 

6. Can I register multiple bank cards to my Digicel mobile number?

No. Only one card can be registered to your phone number.

7. If I registered one bank card then decide I would like to use a different card for the Service, what should I do?

Visit the nearest participating Digicel store location and re-register. The last registration overwrites the one before and becomes the only active registration.

Currently, you can also register at any Republic Bank location.

8. Is there a fee to use the Yooz Mobile Bill Pay service?

Currently, the Yooz Mobile Bill Pay Service is free if you are paying your Digicel accounts.

9. How long does it take for the payments to be reflected on my account?

Your Digicel accounts are credited within one (1) working day. Customers can contact other utilities to find out their time frame for payment processing.

 

10. Is there a password associated with this type of transaction?

The you are required to create a passcode at registration (4 digit unique code). This passcode will be used to authorize all payment requests. 

11. What happens if I lose my phone?

If you lose your phone, your account will not be accessible without your passcode. 

If someone knows your passcode, they cannot make a payment unless they have your phone. If someone has access to your phone AND knows your passcode they would be able to access your account.

The passcode can be changed directly from your mobile phone IF you know your current passcode.

Note:

The security of your passcode and your Digicel handset is your responsibility. Digicel will not be liable for any loss or damage suffered as a result of the loss or misuse of your, handset and/or Digicel mobile number. 

If you believe that your passcode or other means to access your account has been lost or stolen or that someone may attempt to use the Yooz Mobile Bill Pay Service without your consent, you may notify Digicel for further assistance by dialing 100 from a Digicel handset or 399-9999 for Digicel’s Customer Care.

12. What happens if I forget my passcode?

You will have to re-register if you forget your passcode, get a new mobile number or get a new bank card.

13. Is there a limit to the amount I can spend on bill payments?

Yes there are limits to the amounts that you can pay which are as follows:

  1. Minimum of $25 per transaction.
  2. Maximum of $700 per day per Utility.
  3. Maximum of $1,000 per month per Utility.

14. Will I get an SMS advising of the outcome of the transaction?

You will only get an SMS for Digicel account payments confirming that the payment has been received and will be applied to the Digicel account.

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Yooz Bill Pay