These Digicel PlayGo 2GB Promotion Terms and Conditions (the “Terms”) apply to you and govern your access to, and use of, the PlayGo mobile application (the “App”) during the Promotional Period (defined below). You should read these Terms carefully before using the App.
“We” or “us” means DIGICEL VENTURES INC. a company incorporated in Delaware, having its registered office at 701 Waterford Way, Suite 450, Miami, Florida, United States of America. References to “we, “our” and “us” in these Terms also include our subsidiaries and affiliates (“Affiliates”) from time to time including Digicel (Trinidad & Tobago) Limited, a company duly incorporated under the laws of the Republic of Trinidad and Tobago with registered office at Third Floor, ANSA Centre, 11C Maraval Road, Port of Spain, Trinidad.
“You” means the Digicel mobile customer, accessing or using the App, or viewing or listening to its content (and “your” shall have the same meaning).
By accessing or using the App, whether occasionally, frequently or permanently, or by otherwise indicating your consent, you agree to be bound by these Terms.
If you do not agree to, or accept any of these Terms, you should stop using this App immediately.
1. What is the Digicel PlayGo 2GB Promotion?
- From 25th September, 2020 to 31st January 2021 (the “Promotional Period”), we are offering access to select content on the App, with a special daily data allotment of 2GB for our Digicel mobile customers at no cost. This means that you can access up to 2GB per day of content on the App without using your main data allowance or mobile credit.
2. How do I get PlayGo App?
a. To access the App, you may either download the application to your mobile device from Google Play or the Apple App store, create an account and sign in.
b. You can download the App on WiFi internet or using an existing data plan.
- Please note, if you download the App whilst on a data plan it will consume approximately 40MB of your data allowance or prepaid credit at our data Pay As You Go rates. See PAYGO rates here: https://bit.ly/3daekjo
3. Who is eligible for the PlayGo 2GB Promotion?
- This Promotion is only available to active Digicel mobile prepaid and postpaid customers (except Corporate customers), whose accounts are in good standing.
4. How does the Digicel PlayGo 2GB Promotion work?
To access the App, you simply download the application to your mobile device. (Refer to Question 2: “How do I get PlayGo App?”) You then create, or sign in with, a FastLogin ID. Once you are logged in, during the Promotional Period, you will be able stream content on the App at no cost to you until you have exhausted your daily data allotment.
5. How can I check my 2GB Data Allotment?
To check your 2GB allotment per day for PlayGo 2 GB Promotion, with your phone you can dial *175*88# to view the balance available for the day and a message similar to the following message will appear “You have XX MB of PlayGo data remaining for today.”
6. What happens if I exhaust my 2GB daily data allotment?
If you use up all of the promotional PlayGo daily data allotment, you may still access the content. However, you will be responsible for your data usage until the next day. You may use your main data allowance, mobile credit or Wi-Fi until your allotment renews the following day.
7. What happens when the Promotion ends?
After the end of the Promotional Period, all users will continue to have access to our content, however, data usage charges will apply. Before the end of the Promotional Period, you will be notified so that you can choose to :
a. have access to all of our content at a charge; or
b. access certain select content at no charge.
At any time during the Promotional Period or at the end of it you are free to delete the App and stop accessing it.
8. Is there a Fair Usage Policy for this Promotion?
Yes. A Fair Usage Policy applies to all our products and services to ensure that all our customers are able to access our services. To view Digicel’s Fair Usage Policy (“FUP”), please visit https://www.digicelgroup.com/tt/en/mobile/help/plans-services/fair-usage-policy.html
9. Data Protection
Your use of this Promotion is governed by our Privacy Notice which can be found here.
Additional Terms and Conditions
A. In addition to these Terms and Conditions, you remain bound by the Terms and Conditions of the App.
B. For customer support, or to report a problem or send us your feedback, please visit the “Contact Us” option on the App or the My Digicel App.
C. This product is offered for your personal use and not for commercial use.
D. You are solely responsible for maintaining an active account and all associated fees and costs incurred by you for connectivity and data usage in relation to your use of the App. Be reminded that once roaming, you will not be able to use any data from your local prepaid or select post-paid plans.
E. We reserve the right to terminate this offer if, in our sole opinion, the App is being abused, such abuse to include but not be limited to reselling or attempts to resell the content, whether on a commercial basis or otherwise, general abuse deemed as an attempt to undermine the integrity of our services.
F. We reserve the right to modify, extend or discontinue (permanently or temporarily), this Promotion being offered to you at our discretion.
G. We reserve the right to, at any time, with or without notice, vary or cancel the terms and conditions of this product or this Promotion. In the event of us giving notice to you of any such changes to or cancellation of the Promotion, it shall suffice for us to give you notice via messages to your handset/device or to post such notification on the Digicel website or the App. Any such notification shall be effective immediately or as of the date referred to in such notifications.
H. You accept that certain content on the App may not be available in your country or in your preferred language due to contractual licensing restrictions. Please note that content available in your current location may become unavailable to you if you travel to another location in which content is restricted.
I. You accept that if you port your number or if the number used for your account is found to no longer be a Digicel number, your data allotment will be immediately terminated along with all other Digicel services.
J. The terms and conditions which apply to any plan are those published on the App at the time that you activate your plan. These will only apply for the plan duration. If you manually or automatically activate a plan that you have previously activated, then the terms and conditions that apply are those published at the time of your most recent activation.