Frequently Asked Questions
What is Disney+?
Disney+ is a subscription video on-demand over-the-top streaming service that allows customers to access content on a Smart TV, Smartphone, Tablet and other TV connected streaming devices.
What will my Disney+ access include?
Digicel+ Home Fibre customers whose plan includes Disney+ or who have purchased a Disney+ add-on will get unlimited access to the best movies and series from Disney, Pixar, Marvel, Star Wars and National Geographic, all in one place, whenever they want.
*Data charges may apply depending on your mobile carrier if you stream while on the go.
How do I access Disney+ with my Digicel+ subscription?
Digicel+ customers who subscribe to a plan with Disney+, will receive an email once the plan has been added to their Digicel+ account with instructions how to activate their subscription via the My Digicel app or web browser.
Can I still access Disney+ if I don’t have a Digicel ID?
Unfortunately no. To access Disney+ with your Digicel+ account you will need to create your Digicel ID via the My Digicel app or web portal in order for us to verify your subscription.
Digicel customers who already have a Digicel ID tied to their mobile account, will need to add their 12-Digit Digicel+ account number to their profile. Simply select "Add Account" from the menu options and follow the instructions.
For more information, please visit our online support page:
Can I get Disney+ if it is not included with my Home Fibre plan?
Yes, simply call Customer Care and we’d be happy to help you upgrade your plan!
Can I remove Disney+ from my Home Fibre bundle?
At Digicel+, we are committed to giving you “Simply More”. If your Digicel+ Home Fibre subscription includes Disney+, it cannot be unbundled.
Where do I access Disney+?
Disney+ can be downloaded from the Google Play or Apple Store and can be accessed via the web browser.
What device is Disney+ available on?
Disney+ supports web browsers, mobile devices, smart TVs, gaming consoles and other TV-connected streaming devices. To view a full list of devices and operating systems required, please visit: help.disneyplus.com
How many devices can watch Disney+ simultaneously?
Up to four (4) devices can watch Disney+ at once; and each Disney+ account can have 7 profiles for a personalised viewing experience.
What should I do if I am unable to access Disney+ with my Digicel+ subscription?
First, ensure you have logged in with the correct Digicel ID via the My Digicel app or web browser; and that your Disney+ status says “Active”.
If your Disney+ status says “Cancelled” or “Suspended” you will need to check that you currently subscribe to a plan with Disney+; and any payments made to your Digicel+ account were made in full and on time.
What does the “Active” status mean for my Disney+ subscription?
The Active status in the Disney+ section of My Digicel means that you currently subscribe to Disney+ with your Digicel+ account; and that you have successful activated your account.
What does the “Cancelled” status mean for my Disney+ subscription?
The Cancelled status in the Disney+ section of My Digicel means that you no longer have an active Disney+ subscription with your Digicel+ account; and will not be able to access Disney+ . To modify your Digicel+ plan and/or subscription, please contact Customer Care and we’d be happy to help.
What does the “Billing On Hold” status mean for my Disney+ subscription?
The On Hold status in the Disney+ section of My Digicel means that you have a Disney+ subscription with Digicel+; but that it has been temporarily susepnded possibly for late and/or non-payment. Please check your Digicel+ account is up to date to continue enjoying access to Disney+.
What does the “Unregistered” status mean for my Disney+ subscription?
The Unregistered status in the Disney+ section of My Digicel means that your Digicel+ account does not currently include a subscription to Disney+. To upgrade to a plan that includes Disney+ or to purchase an add-on, please call Customer Care.
How will charges be applied for Disney+?
If your Digicel+ Home Fibre Bundle includes Disney+ then you will not see any additional charges on your Digicel+ bill because it is all included in your bundle price.
Customers who have purchased a Disney+ add-on, the amount will be added to your monthly Digicel+ bill.
Will Disney+ use my mobile data?
Data charges may apply depending on your mobile carrier should you access Disney+ while not connected to our Home Fibre network or a WiFi provider.
What happens if I already subscribe to Disney+ independently?
If you currently subscribe to Disney+ directly, you won’t need to cancel your subscription. To keep your existing Disney+ profile with your Digicel+ account you will need to first verify your Digicel+ subscription via the My Digicel app or web browser. Once you click “Activate”, you will redirected to Disney+ where you can login using your existing Disney+ credentials to keep your profile.
Your existing Disney+ subscription will be automatically paused for as long as you subscribe to Disney+ via your Digicel+ account. Any future charges will be billed monthly by Digicel+ after activating your Disney+ subscription.
If you have an existing Disney+ subscription billed by a 3rd party, such as Google or Apple, you will need to manage your subscription via this party. Read this Disney+ help article for more information: https://help.disneyplus.com/csp?id=csp_article_content&article=third-party-subscription