SportsMax Olympic Games App FAQs

SportsMax Olympic Games App

Summer Olympic Games - Frequently Asked Questions

 

What is SportsMax Olympic Games App?

SportsMax Olympic Games App is an application dedicated exclusively to Summer Tokyo Olympic Games. The App is designed to put Olympic fans in full control of their Summer Olympic Experience. From 2200+ hours live streaming to the medals and stands by sport, viewers will never miss a game. Olympic fans can also keep abreast of happening through articles and news related to all sports events and much more. 

 

Who can use the SportsMax Olympic Games App?

The SportsMax Olympic Games App is accessible to all registered users of SportsMax App using Andriod/iOS devices such as a smart phone, tablet or iPad etc. The app is available to Digicel and Non-Digicel customers and is free for download via the Google Play or App store. 

 

What benefits do I get with the new SportsMax Olympic Games App?

- Live streaming of all events of the Summer Olympic.

- News and articles of all sports, teams and athletes.

- Full Summer Olympic schedule with reminder.

- Selection of 3 favourites countries and 3 sports to personalize your experience.

 

Will SMAX App stream Olympic events ?

Yes. SportsMax users with Premium plan will find 3 main channels streaming, live, the best of the Olympic with Caribbean Athletes.

- SMAX channel

- SMAX 2 Channel

- Olympic News TV (available to SMAX users with Basic plan too)

Additional SportsMax Olympic Games App will be available for all registered SMAX users (Created a Digicel ID account).

 

 

How do I start using the SportsMax Olympic Games App?

Here’s what you need to do to get started from SportsMax App:

1. Downloading the SportsMax app from the App (iOS) or Play Store (Android). Once successful: 

2. Select the appropriate market - Caribbean (ENG content) or French West Indies (FR content)

Note: Users can then skip the login and have access to free content but User will not have access to SportsMax Olympic Games App. 

3. Create an account with your phone number and e-mail address. This will allow you to have access to SMAX+ and Olympic News TV (Live TV); SportsMax Olympic Games App and personalize sports, leagues and teams.

4. From the HOME page, main carousel, user will see a SportsMax Olympic Games App banner that will 

a. redirect to Google/Apple store if user doesn’t have the App installed 

b. or direct to main page of SportsMax Olympic Games App.

 

Here’s what you need to do to get started from SportsMax Olympic Games App:

1. Downloading the SportsMax Olympic Games App from the App (iOS) or Play Store (Android). Once successful: 

2. Select your 3 preferred countries and 3 sports or skip to main page and configure your preferences later at user profile.

3. In order to stream live the events user will need to login to the App using Digicel ID authentication. If user doesn’t have a Digicel ID it can be  created an account with phone number and e-mail address. This will allow user to have access to the live stream content.

 

How do I create an account to access the SportsMax Olympic Games App?

In order to access the SportsMax Olympic Games App, Digicel created a sophisticated authentication solution called Single Sign-ON. Once SportsMax user create an account using your phone number and e-mail address at SportsMax App, user will have access to SportsMax Olympic Games App using the same phone number or email provided during the registration. User will have the option to use OTP (One Time Password) with SMS code or enter a password created during the registration, if password is forgot user can request it to receive it.

 

Why, on Android, I need to use password to access the SportsMax Olympic Games App

In order to access the SportsMax Olympic Games App on Android, user will need to use the PASSWORD created during the registration, if password is forgot user can request it to receive it at same page. Unfortunately, the OTP (One Time Password) option is not available at this moment. 

Users with iOS will have both options.

 

After Login how do I return to the Home page of the SportsMax Olympic Games App

After you login either, on iOS or Android you will stay at profile page and in order to move back to Home page you must press the “X” o top right corner of the SportsMax Olympic Games App.

Same process in case you forgot your password after you create your new password you will be back to profile page and to move back to Home page, please press the “X” on top right of the page.

 

Will I be required to create a new account when I download the SportsMax Olympic Games App?

No. Your existing login will be used to access the SportsMax Olympic Games App.

 

Will I be able to use my existing SportsMax allotment from my Prime Bundle to access the SportsMax Olympic App?

No. The new SportsMax Olympic App is not part of your existing bundle. You will use your account data or WiFi to avoid data account consume.

SportsMax App user will have a double data promotion available to stream all the best of Caribbean Athletes at Summer Olympic Games.

 

Which plans can I activate to get access to the SportsMax Olympic Promotion?

Activate one of our Prime Bundle during the Olympics, July 23rd to August 8th of 2021and Digicel will double the data for the length of your plan.

Example: If user buy a 30days prepaid PRIME BUNDLE plan on August 7th  User will have double data until September 6th 

 

Which devices are compatible to use the SportsMax Olympic Games App?

The SportsMax Olympic Games App is compatible with most smartphones and tablets with operating system iOS 10 & and above and Android 5 and above.

 

What are SportsMax and SportsMax Olympic Games App Standard access features for Olympics?

The SportsMax App Standard Olympic package provides free news, articles and videos from local and international sports, teams and Atlethes sources. Additional Olympic News TV channel.

The SportsMax Olympic Game App Standard package provides news, articles, videos, medals standings, Schedules and Sports/Teams/Athletes sources.

 

What are SportsMax Premium access features?

The SportsMax App Premium Olympic package includes all Standard features above, linear TV channels (SMAX and SMAX 2), dedicated coverage of Caribbean Athletes in all events, special commentaries from the best commentators and special guests from Caribbean.

The SportsMax Olympic Games App Premium package includes all features from Standard and live stream of all events from Tokyo games.

 

How do I download content from the SportsMax Olympic Games App?

Currently, content cannot be downloaded from the App. You can use the “REMINDER” to inform you when specific event will happen.

 

Can I watch SportsMax or SportsMax Olympic Games content without downloading the App?

Regrettably no. SportsMax and sportsMax Olympic Games App content is only accessible through the App.

 

 

Can I log into my SportsMax or SportsMax Olympic Games App account on multiple devices at the same time?

For SportsMax App, You can connect as many devices as you wish. However, you are only able to watch from one device at a time. If the error message “Unable to login; too many connections” is received, please end all other active session and retry.

For SportsMax Olympic Games App, You can have multiple devices but only one connected at a time.

 

Can I create multiple profiles on my SportsMax Olympic Games App account?

No. Only one (1) profile is allowed per account due the personalization within the App.

 

 

Will I be able to watch all my favourite Olympic sporting events?

Definitely! You will be able to catch the best of Caribbean Athletes participation at Tokyo Olympic Games, 800+ hours of live Olympic content from July 23rd to August 8th  of 2021 using your SportsMax App. If you are an Olympic lover you can watch all 2000+ hours of Olympic live stream at SportsMax Olympic Games App, if you have a SportsMax registered account. 

 

Can I watch events with Caribbean Athletes on the SportsMax and SportsMax Olympic Games App?

Yes. Popular Olympic events with Caribbean Athletes will be available on the SportsMax and Sportsmax 2 channels with SMAX and special guests commentators at SportsMax App.

On SportsMax Olympic Games App, you will find all Sports, Teams and Athletes to follow up, complex task but we prepared the “REMINDER” feature to help you to remind you.

 

Can I stream content on SportsMax and SportsMax Olympic Games App?

Sure. Within the SportsMax App, there are a number of channels available to steam. There are 3 dedicated Olympic channels (SportsMax, SportsMax 2, and Olympic News TV). During July 23rd and August 8th  of 2021, subscribers will also have full coverage of the Olympics games with 17 dedicated Olympics channels via SportsMax Olympic Games App.

 

How can I find a specific sporting event?

Searching in SportsMax App is easy! Select the “search option” to the top right of the screen, type the name of the program or key words in the search bar and then press your enter key. If you want to do a generic view of all coverage you can go to PROGRAM GUIDE of each channel and see in details each of the live or recorded event.

If you are at SportsMax Olympic Games App you can use the search and the results will be distribute in Videos, Sports, Athletes and Countries.

 

Why am I getting an error about my e-mail address?

Make sure you are using the correct e-mail address. Your e-mail should have an @ sign, no punctuation marks and special characters. All subsequent transactions will require the e-mail address used for creating your SportsMax account. Therefore, please ensure the e-mail address is valid.

 

Why am I unable to use my phone number to create my SportsMax Account?

If you are getting a phone number error, please ensure you are using a correct phone number and that the correct country-region code is selected when signing in. A confirmation code will be sent to the phone number during sign up, therefore a valid phone number must be used.

 

The password I set is not accepted when I’m signing into the App.

If you are having an issue logging in due to a password error, select the forget password option to have it reset. 

Note:

• Your password must consist of non-consecutive letters and numbers

• Character count should be minimum 6 and a maximum of 16

 

I am unable to log in with my Password.

If your phone number and e-mail address are correct, but you cannot access the app with your password, select the “forget password” option to have it reset.

 

How do I personalize my user preferences at SportsMax Olympic Games App?

Select the profile option to the top left of the App, scroll to “Favourites”, then select “Countries “ and/or “Sports”. 

 

How do the following features work at SportsMax Olympic Games App? (Home, Schedule, Watch, Sports and Games)

HOME- You will see medal counts, experience the Olympics in Photos, Suggested for youand discover all Sports.

SCHEDULE – In this section user can see the completely Olympic schedule, selecting date, Sports on the specific day and details who is competing. Additional user can add “REMINDER” to remember about events.

WATCH – See live events and On Demand videos. User must login to watch the LIVE events.

SPORTS - All sports, teams and Athletes information can find in this section.

GAMES – Discover all the content that makes Tokyo Olympic Games unique. Featured Countries and Teams.

 

How can I watch games that have previously aired?

From now to July 23rd ,  SMAX and SMAX 2 channels at SportsMax App will present all history and Olympic Games Preview show.

SportsMax Olympic Games App will cover only the current Tokyo Olympic Games.

 

What is SportsMax Olympic Games Preview Show?

SportsMax Olympic Games Preview Show is a dedicated section in app that features Olympic content and interviews from the SportsMax team.

 

Will in-app On-Demand content attract additional subscription charges at SportsMax Olympic Games App?

There is no additional charge to view On-Demand content. Only Live events require LOGIN.

 

Can I still watch SportsMax Olympic Games App content if my allotted data bundle is exhausted?

Yes, you can use Wi-Fi to view content if your data has depleted. SportsMax Olympic Games App data allotment is not covered by Prime Bundle or Olympic Promotion. User will consume account data or WiFi

 

If I cancel my Premium Package, will I still be able to access SportsMax content?

Absolutely. However only basic content will be available to watch and read on SportsMAx App but the full content from Olympic can be watched at SportsMax Olympic Games App.

 

What happens to my personalized settings if my SportsMax subscription lapses?

Your personalized settings are aligned with your login and not subscription. As such, there will be no change to your settings when you subscription ends.

 

I am unable to download the SportsMax Olympic Games App.

If you are unable to download the SportsMax Olympic Games App, this may be a result of the software on your device not being able to support the application. Please note:

The Android app 5.0 and above is supported on Android phones/tablets.

The iOS app 10 and above is supported on iPhone/iPad devices with iOS. 

Regrettably, Windows phones do not support the app.

 

If I have an issue or need further clarity, how do I access support?

Here’s how you can get additional support:

Step 1. Select the “account” option to the top right of the screen. 

Trulli

Within the HELP section -

Step 2. Select “Contact Us”

·   In the "What can we help with" field, select the appropriate category – (Technical support, In-App purchase, Digicel Customer support or Other)

·  Enter your details in the fields provided and then select “Submit”.

Your query will be sent to our support team, who will be in touch via email.

 

Otherwise,

 
Select “Customer Support’ to visit our Help Center for answers to frequently asked questions.

 

Does the SportsMax App Double Data apply when I use the SportaMax Olympic Games App?

No. You may use Wifi or regular data charges will apply.

 

What if I don't use all the data in 'double data' on the SportsMax App?

This SportsMax Olympic promotion Double Data ends when the existing cycle of your Prime Bundle Plan ends. There is no roll over.

 

Is all the data in my Prime Bundle doubled?

No; this double data only applies to the SportsMax App.

 

Can I purchase multiple Prime Bundles, and still get SportsMax App Double Data?

Yes. You can activate & upgrade your Prime Bundles between 23 July - 8 August as many times as possible.

However, the Double Data Promotion does not roll over, and multiple plans do not apply at the same time.
Any plan activated as late as 8 August will still get Double Data on the SportsMax App for the duration of the plan. For eg; for 7 days: 8-24 August, and for 30days: 8 August - 7 September.

 

What happens if my SportsMax App Double Data expires during the Olympic Games?

You can activate & upgrade your Prime Bundles between 23 July - 8 August and continue to enjoy the Olympic Games while getting Double Data on the SportsMax App. Any plan activated as late as 8 August will still get Double Data on the SportsMax App will be active for the duration of the plan(even after the Olympic games have ended).

For eg; Prime Bundle for 7 days at 8 August will end on the 14 August, and 30days at 8 August ends 7 September. Both will have Double Data on the SportsMax App.


Do I have to get a 30day Prime Bundle to watch the Olympic Games and get the SportsMax App Double Data?

No. You may choose a 1 day, 7 days or the 30 days Prime Bundle and enjoy the Olympic Games while getting Double Data on the SportsMax App for the duration of that plan.