Roaming - Roam Easy Bundles TCs

DIGICEL ROAM EASY BUNDLES

Terms and Conditions

Date: as at July 14th, 2022

 

These DIGICEL ROAM EASY BUNDLES Terms and Conditions (the “Terms”) apply to you and govern your use of the Digicel Caribbean, International and Digicel Pay as You Go Roaming Services (“Digicel Roaming Services”) available as a part of the Digicel Roam Easy Bundle packages along with the Digicel Pay as You Go  Plan. These bundled offerings provide all Digicel customers travelling to the Caribbean and internationally, on the eligible plans listed below, to do so utilizing allocated data and specialized rates for outgoing and incoming calls. You should read these Terms and the Digicel Pay as You Go Terms and Conditions carefully before registering and subscribing to access these Digicel Roaming Services.

“We” or “us” means Digicel (Trinidad & Tobago) Limited, a company registered under the laws of Trinidad and Tobago and the registered office of which is at ANSA Centre, 11C Maraval Road, Port of Spain.

 “You” means the person accessing or benefitting from the use of the Digicel Roam Easy Bundles (and “your” shall have the same meaning).

You will be taken to have accepted these Terms as soon as you commence use of the Digicel Roaming Services.

By accessing or using the Digicel Roam Easy Bundles, whether occasionally, frequently or permanently, or by otherwise indicating your consent, you agree to be bound by these Terms and amendments thereof.

Digicel reserves the right to revise these Terms at its discretion and/or terminate, suspend in while of in part any Digicel Roam Easy Bundles without prior notice.

If you do not agree to or accept any of these Terms, you should stop using this Digicel Roam Easy Bundles immediately.

 

GENERAL

1.  The Digicel Roam Easy Bundles are comprised of the following:

a.        The Digicel Roam Easy International Bundle;

b.        The Digicel Roam Easy Caribbean Bundle;

 

2. Each bundle offers a variety of subscription options:

a.       Roam Easy International

 i.      3 Day Bundle

 ii.      7 Day Bundle

 iii.      14 Day Bundle

 iv.      30 Day Bundle

b.        Roam Easy Caribbean

 i.      3 Day Bundle

 ii.      7 Day Bundle

 iii.      30 Day Bundle

 

3.  Subject to your activation of the Bundles via the MyDigicel App, any Digicel website and/or activation by entering the required code, Digicel will enable data roaming within 5 minutes to be confirmed via text notification.  Once activated your subscription commences and the Bundle charges will apply accordingly.

 

4. To activate the Digicel Roam Easy Bundles, you will need

a. To have an active Digicel sim card

b. Sufficient credit on the account

 

5. Your device will be unable to use data overseas without an external internet connection (e.g. Wifi) unless you have purchased a Digicel Roam Easy Bundle or a Pay As You Go Plan.

 

6. Bundles can be purchased either before you leave Trinidad and Tobago or once you reach your overseas destination.

 

7. You may have multiple Bundles at any one time.

 

8.  Bundles cannot be transferred.

 

9.  Once purchased, you must start using your Bundle within the subscription period. Once you have completed activation and received the text notification confirming same, your Bundle shall last for the specified number of days of that particular subscription e.g. 3 days, 7 days or 30 days, and will expire on the last day of the valid subscription at the time of the activation.

 

10. Any use that does not occur within the subscription period will be lost.

 

11.  In order to be eligible for these Bundles, you must be a Digicel customer with an active account in  Trinidad and Tobago:    

a. Postpaid Customers

b. Prepaid Customers

 

The following customers are excluded:

a.  Postpaid Corporate & Business account customers;

b.  Postpaid customers that have been Credit Limit Barred or two way barred with overdue amounts;

c. Hybrid Customers, that is, customers who receive a fixed allocation of minutes and data at a fixed monthly price, and also have the option to go outside of their postpaid plan and purchase minutes and/or data via a Top-Up (prepaid plan.)

 

12. Digicel Easy Roam Bundles are to be used for personal and non-commercial purposes only.

 

13. Digicel shall not provide any refund for Digicel Easy Roam Bundles regardless of any usage or expiry.

 

DIGICEL ROAM EASY BUNDLES

What is included?

A.  The following Digicel Roaming Services are included in the Digicel Roam Easy Bundles:

a) Roaming Data Allotment; and

b) Free Incoming calls; and

c) Discounted rates for “Pay as you Go” voice calls.

 

B. The Digicel Roam Easy Bundle charges apply each day you use your device in a “Roaming Destination” and connected to a “Roaming Partner” (as identified in Table A below). The Bundle roaming charges will be triggered when you do any of the following:

1.        Make any call from a Roaming Destination while on an applicable Roaming Partner network (including a call to voicemail);

2.        Receiving a call in the Roaming Destination while on an applicable Roaming Partner network; and or

3.        Sending a Text/SMS while on an applicable Roaming Partner network

Using mobile data (including background data, that is, applications that may be utilizing data on your device while you are not actively using those applications.).)

 

TABLE A- ROAMING DESTINATIONS AND ROAMING PARTNERS

 

Country

Network

POSTPAID

DATA

PREPAID

Albania

Vodafone

Y

Y

Y

Argentina

Telefonica Moviles

Y

Y

n

 

AMX Argentina S.A.

Y

Y

Y

 

Telecom Argentina S.A.

Y

Y

Y

Australia

SingTel Optus

Y

Y

n

 

Telstra

Y

Y

n

 

Vodafone

Y

Y

Y

Bahamas

Be Aliv

Y

Y

Y

Belize

Telemedia

Y

Y

Y

 

Speednet

Y

Y

Y

Brazil

Claro

Y

Y

Y

 

Vivo

Y

Y

Y

 

Tim

Y

Y

n

Canada

Bell

Y

Y

Y

 

Eastlink (Bragg)

Y

Y

n

 

WIND (Freedom)

Y

Y

Y

 

ROGERS

Y

Y

Y

 

SaskTel

Y

Y

n

 

TELUS

Y

Y

Y

 

Videotron

Y

Y

Y

Colombia

Colombia Movil S.A.

Y

Y

n

 

Colombia Telecomunicaciones S.A. ESP

Y

Y

n

Chile

Claro

Y

Y

n

Czech Republic

Vodafone

Y

n

Y

 

O2 Czech Republic a.s.

Y

Y

n

 

T-Mobile

Y

Y

Y

Ecuador

Otecel Sociedad Anónima (Telefonica)

Y

Y

n

El Salvador

Digicel

Y

Y

Y

France

Orange

Y

Y

n

 

Société Française du Radiotéléphone S.A.

Y

Y

n

 

Bouygues Télécom

Y

Y

n

Germany

Telekom

Y

Y

n

 

Vodafone

Y

Y

Y

 

Telefonica

Y

Y

Y

Ghana

Vodafone

Y

Y

Y

Greece

Vodafone

Y

Y

Y

 

WIND

Y

Y

Y

Guatemala

Telecomunicaciones de Guatemala, S.A. (TELGUA)

Y

Y

Y

Hungary

Telenor

Y

Y

n

 

Magyar Telekom

Y

Y

Y

 

Vodafone

Y

Y

Y

Ireland

Three Ireland (Hutchison) Limited

Y

Y

n

 

Vodafone

Y

Y

Y

 

Meteor Mobile Communications Limited (Salt)

Y

Y

n

Israel

Pelephone

Y

Y

Y

Italy

Telecom Italia

Y

Y

Y

 

Vodafone

Y

Y

Y

Malta

Epic

Y

Y

Y

Mexico

Radiomóvil Dipsa, S.A. de C.V.

Y

Y

Y

 

AT&T Comercializacion Movil, S. de R.L de C.V

Y

Y

n

 

Pegaso PCS, S.A. de C.V.

Y

Y

n

Netherlands

Vodafone

Y

Y

Y

 

KPN

Y

Y

Y

New Zealand

Two Degrees Networks Limited

Y

Y

Y

 

Vodafone New Zealand Ltd

Y

Y

Y

Nicaragua

Empresa Nicaraguense de Telecomunicaciones S.A

Y

Y

n

 

Telefónia Celular de Nicaragua S.A. (TCN)

Y

Y

n

Panama

Digicel

Y

Y

Y

Peru

América Móvil Perú, S.A.C.

Y

Y

n

 

Telefónica del Perú S.A.A

Y

Y

n

Portugal

Vodafone

Y

Y

Y

 

MEO

Y

Y

n

 

Claro

Y

Y

Y

Puerto Rico

Puerto Rico Telephone Company, Inc.

Y

Y

Y

Qatar

Vodafone Qatar Q.S.C

Y

Y

n

Romania

S.C. Vodafone Romania S.A.

Y

Y

Y

South Africa

Mobile Telephone Networks (Pty) Lt

Y

n

n

 

Vodacom (Pty) Ltd.

Y

Y

Y

Spain

Telefonica

Y

Y

n

 

Xfera Móviles, S.A.U.

Y

Y

Y

 

Vodafone España, S.A.U.

Y

Y

Y

Switzerland

Sunrise

Y

Y

Y

 

Swisscom

Y

Y

n

 

Salt

Y

Y

n

Turkey

Turkcell

Y

Y

Y

 

Vodafone

Y

Y

Y

 

TT Mobil İletişim Hizmetleri A.Ş.

Y

Y

Y

United Arab Emirates

Emirates Integrated Telecommunications Company PJSC

Y

Y

n

United Kingdom

Telefónica UK Limited

Y

Y

n

 

Everything Everywhere

Y

Y

n

 

Hutchison 3G UK Limited

Y

Y

n

 

Vodafone Ltd

Y

Y

Y

United States

NE Colorado Cellular, Inc

Y

Y

n

 

T-Mobile USA Inc

Y

Y

Y

 

Limitless Mobile

Y

Y

Y

Uruguay

Antel

Y

Y

Y

 

AM Wireless Uruguay S.A.

Y

Y

Y

 

 Digicel in the below Markets

 

Anguilla

Bonaire

Grenada

St Kitts

Antigua

Cayman

Guyana

St. Lucia

Aruba

Curacao

Haiti

St. Vincent

Barbados

Dominica

Montserrat

Suriname

Bermuda

El Salvador

Jamaica

 TCI

BVI

FWI

Panama

 

 

C.  If you are NOT IN a Roaming Destination and Roaming Partner’s network, that is set out in Table A above, the following roaming rates for Calls, Text and Data Usage will apply  per Table B.

 

TABLE B -

Zone

Outgoing National Calls

Incoming Calls

Outgoing Call Home

Outgoing Call ROW

Outgoing Calls Satellite

Data (MB)

Outgoing SMS

1. North America/ Digi Caribbean

1.35

1.35

1.35

3.38

50.00

1.55

1.35

2. Central/South America

7.50

7.50

8.00

15.00

50.00

3.00

1.35

3. Haiti

5.50

5.50

5.50

5.50

50.00

1.55

1.35

4. Europe

5.00

5.00

5.00

10.00

50.00

4.00

1.35

5. Rest of World

8.00

8.00

8.00

16.50

50.00

30.00

2.50

 

Destinations

Zone

 
 


Anguilla, Bonaire, Guyana, St. Vincent, Antigua, Cayman, Suriname, Aruba, Curacao, Montserrat, TCI, Barbados, Dominica, Jamaica, Bermuda , FWI, St Kitts,  BVI, Grenada, St. Lucia, USA, Canada.

ZONE 1

 

 

 

 

ARGENTINA, BELIZE, BOLIVIA, BRAZIL, CHILE, COLOMBIA, COSTA RICA, CUBA ,DOMINICAN REPUBLIC, ECUADOR, EL SALVADOR, GUATEMALA, GUYANA, HONDURAS, MEXICO, NICARAGUA ,PANAMA, PARAGUAY, PERU, PUERTO RICO, SINT MAARTEN, ST. MARTIN, SURINAME, URUGUAY ,USVI ,VENEZUELA

ZONE 2

 

 

 

 

ALBANIA, AUSTRIA, BELARUS, BELGIUM, BOSNIA, BULGARIA, CROATIA, CYPRUS, CZECH REPUBLIC, DENMARK, ESTONIA, FINLAND, FRANCE, GEORGIA, GERMANY, GREECE, GUERNSEY, HUNGARY, IRELAND, ITALY, JERSEY, KOSOVO, LATVIA, LITHUANIA, LUXEMBOURG, MALTA, MOLDOVA, MONACO, MONTENEGRO, NETHERLANDS, NORTH MACEDONIA, NORWAY, POLAND, PORTUGAL, ROMANIA, SERBIA, SLOVENIA, SLOVAKIA, SPAIN, SWEDEN, SWITZERLAND, TURKEY, UKRAINE, UNITED KINGDOM

ZONE 4

 

 

 

 

ROW

ZONE 5

 

 

D.  If you are NOT on a Digicel Roam Easy Bundle then you will be subject to the Pay as You Go Terms and Conditions and/or other roaming rates.

 

1.  Plan Cost and Allocations

a. The Bundles provide the eligible customer with the data allocated for use of your Prepaid and/or Post-paid Digicel Roaming Services only as follows:

b.     

Plan Name

Duration (Days)

Price (VAT Ex)

Incoming Calls

Data (GB)

Outgoing Calls/min

SMS

 

 

 

NATIONAL/CARICOM

HOME

ROW

VED

SATELLITE

 

 

 

3D Roam Easy C’bean Bundle

3

$50.00

    Free*

3

$1.00**

$0.50**

$2.00

$15.00

$50.00

$1.00

 

 

 

7D Roam Easy C’bean Bundle

7

$100.00

    Free*

7

$1.00**

$0.50**

$2.00

$15.00

$50.00

$1.00

 

 

 

30D Roam Easy C’bean Bundle

30

$200.00

    Free*

14

$1.00**

$0.50**

$2.00

$15.00

$50.00

$1.00

 

 

 

* Incoming Calls to Guyana and Haiti will be charged at TTD $1.50 per minute VAT Exclusive  

 

 

 

** Outgoing National Calls and Calls back to Trinidad and Tobago from Haiti will be charged at TTD $1.50 per minute VAT Exclusive

 

 

 

NB. If data allocation is depleted prior to the expiration of the plan, if the customer so chooses, they can opt-in to utilize PayGo data at a rate of TTD $1.35 a MB.

 

 

 

Very Expensive Destinations also known as VED  are: Cuba, Afghanistan, American Samoa, Angola, Antarctica Australian Territory, Armenia, Ascension Island, Azerbaijan, Benin, Bhutan, Botswana, Brunei, Burkina Faso, Burundi, Cambodia, Cameroon, Central African Republic, Chad, Comoros, Congo, Cook Island, Ivory Coast, Djibouti, East Timor, Equatorial Guinea, Eritrea, Ethiopia, Gabon, Gambia, Guinea Bissau, Iran, Iraq, Kazakhstan, Kiribati, Korea (North), Kyrgyzstan, Laos, Latvia, Lithuania, Lesotho, Liberia, Libya, Malawi Maldives, Mali, Marshall Islands, Mauritania, Mauritius, Myanmar, Micronesia, Mozambique, Namibia, Nepal, New Brunei, New Caledonia, Niger, Nigeria, Niue Islands, Norfolk Islands, Pakistan, Reunion Is, Russia, Rwanda, Saipan, Senegal, Seychelles, Sierra Leone, Solomon Islands, Somalia, Western Sahara, Sudan, Swaziland, Syria, Tunisia, Togo, Tokelau, Turkmenistan, Tuvalu, Uganda, Uzbekistan, Wake Island, Yemen, Zimbabwe, The Democratic Republic Of The Congo and Northern Mariana Islands.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Plan Name

Duration (Days)

Price (VAT Exclusive)

Incoming Calls

Data (GB)

Outgoing Calls

SMS

National

Home

North America/ Digi Caribbean

Central/South America

ROW

Europe

VED

SATELLITE

3D Roam Easy Intl Bundle

3

$200.00

    Free

1

$1.15

$1.50

$1.50

$3.50

$7.75

$7.15

$15.00

$50.00

$1.00

7D Roam Easy Intl Bundle

7

$275.00

    Free

3

$1.15

$1.50

$1.50

$3.50

$7.75

$7.15

$15.00

$50.00

$1.00

14D Roam Easy Intl Bundle

14

$350.00

    Free

8

$1.15

$1.50

$1.50

$3.50

$7.75

$7.15

$15.00

$50.00

$1.00

30D Roam Easy Intl Bundle

30

$450.00

    Free

15

$1.15

$1.50

$1.50

$3.50

$7.75

$7.15

$15.00

$50.00

$1.00

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Very Expensive Destinations are: Cuba, Afghanistan, American Samoa, Angola, Antarctica Australian Territory, Armenia, Ascension Island, Azerbaijan, Benin, Bhutan, Botswana, Brunei, Burkina Faso, Burundi, Cambodia, Cameroon, Central African Republic, Chad, Comoros, Congo, Cook Island, Ivory Coast, Djibouti, East Timor, Equatorial Guinea, Eritrea, Ethiopia, Gabon, Gambia, Guinea Bissau, Iran, Iraq, Kazakhstan, Kiribati, Korea (North), Kyrgyzstan, Laos, Latvia, Lithuania, Lesotho, Liberia, Libya, Malawi Maldives, Mali, Marshall Islands, Mauritania, Mauritius, Myanmar, Micronesia, Mozambique, Namibia, Nepal, New Brunei, New Caledonia, Niger, Nigeria, Niue Islands, Norfolk Islands, Pakistan, Reunion Is, Russia, Rwanda, Saipan, Senegal, Seychelles, Sierra Leone, Solomon Islands, Somalia, Western Sahara, Sudan, Swaziland, Syria, Tunisia, Togo, Tokelau, Turkmenistan, Tuvalu, Uganda, Uzbekistan, Wake Island, Yemen, Zimbabwe, The Democratic Republic Of The Congo and Northern Mariana Islands.

 

Additional Terms and Conditions

 

1. Where an eligible customer Bundle subscription has expired, any and all further use of the Digicel Roaming Services will be charged at the Pay As You Go rates for making calls and sending texts and data usage.

2. Digicel will let you know when you have exhausted you Bundles by text or other notification. You can also always check your balance and usage at any time on the MyDigicel App.

3. Where the eligible customer does not have an existing data subscription/plan you will need to purchase the relevant data plan for the additional use described.

4. You understand and agree that there may be delays in Digicel receiving notice from external carriers for charges to be billed to you. This does not affect Digicel’s right to charge you or receive payment from you.

5. You accept that, if you port your number or if the number used for the subscription is found to no longer be a Digicel number, your subscription will be immediately terminated.

6.  In addition to these Terms and Conditions, you remain bound by any other terms and conditions of use for any of our other services including but not limited to the terms and conditions for Digicel’s Prepaid and Post-paid mobile telephone and data services, the Terms and Conditions of each Digital Service and the Terms and Conditions of the MyDigicel App.

7. Please note that this subscription is not a “Chargeable Event” as defined in Digicel’s Prepaid terms and conditions. This means that if you are a prepaid Customer and do not make or receive any calls using the Digicel number used for the Content for 120 days or more, you may lose your number.

8. This product is offered for your personal use and not for commercial use.

9. You acknowledge that service outside of Trinidad and Tobago is provided by external carriers and is subject to those carrier’s terms and conditions.

10. You are solely responsible for all associated fees and costs incurred by you for connectivity and data usage in relation to your use of the Digicel Roaming Services not included in the Digicel Roam Easy Bundle. Be reminded that once roaming, you will not be able to use any data from your local prepaid or select postpaid Content.

11. Liability: As roaming involves services provided by networks other than Digicel you agree that we will not be responsible for the way in which any external carrier provides or fails to provide any service (including disconnection, lack of coverage or the performance of that carrier’s network).

 

Digicel’s right to make changes

12. We reserve the right to terminate this offer if, in our sole opinion, the Content are being abused, such abuse to include but not be limited to reselling or attempts to resell the content, whether on a commercial basis or otherwise, general abuse deemed as an attempt to undermine the integrity of our services.

13. We reserve the right to modify or discontinue (permanently or temporarily), this plan being offered to you at our discretion.

14. We reserve the right to, at any time, with or without notice, vary or cancel the terms and conditions of this Service. In the event of us giving notice to you of any such changes to or cancellation of the Service, it shall suffice for us to give you notice via messages to your handset/device or to post such notification on the Digicel website or the Digicel Roaming Services. Any such notification shall be effective immediately or as of the date referred to in such notifications.

15. You accept that certain content on the Digicel Roaming Services may not be available in your country or in your preferred language due to contractual licensing restrictions. Please note that content available in your current location may become unavailable to you if you travel to another location in which content is restricted.

 

Data Protection and Governing Law

16. By accepting these Terms and Conditions, you consent to the use of your personal data by Digicel and/or any agent appointed by it for the purposes of the administration of the Digicel Prime Bundles and any other purposes to which you have consented. To see our privacy policy visit: www.digicelgroup.com

17. These terms are governed by Trinidad and Tobago law and you can bring legal proceedings in the Trinidad and Tobago courts.

 

Notice

18. For customer support, or to report a problem or send us your feedback, please contact us through the customer support chat feature on the MyDigicel Application or visit the “Contact Us” option on the Digicel Roaming Services.