Effective: 30th June, 2022

The following are the frequently asked questions (“FAQs”) for the decommissioning of the PlayGo App:


1.      Why is Digicel removing PlayGo App (“App”)?

Given the challenges in creating and maintaining a successful video streaming application that meets our users’ expectations, we decided to decommission the PlayGo app. We are committed to focusing on our Digital efforts, and will be launching new services for our Digicel Prime bundles to customers from July 29, 2022.


2.      When will I no longer be able to access the App?

The App will be decommissioned on July 29, 2022. Any user with an existing prime bundle will be able to use the App until July 29, 2022.


3.      Will I have to manually delete the App from my phone?

Yes, after July 29, 2022, the App will no longer be accessible. You will receive a message, when you attempt to open or use the App after this date, advising you to delete it.


4.      What will happen to my login information and personal data?

All your login information and personal data that has been collected, stored or otherwise processed by the application will be deleted and removed from our databases. You will be unable to access or recover this data after July 29, 2022. For more information on the categories of personal data that PlayGo collects, please view the privacy policy here:


5.      Will I be able to pay a subscription for other video streaming apps with Digicel credit? No. You may need to use a credit card to sign up for these third party apps individually.


6.      Will Digicel offer any other video streaming apps to watch movies or Live TV?

No. We will not have another Digicel Video Streaming app available for movies and Live TV Channels. However, you can check out our Sportsmax app which offers Live streaming of a variety of sporting events including cricket, football, basketball, tennis and much more.


7.      Will other video streaming apps be added to my Prime Bundle to replace PlayGo?   Yes, data for streaming video and movies on YouTube will now be added to Prime Bundles.


8. Will my Prime Bundle price change?

There will be no price change to your Prime Bundle.


9.  Will there be standalone data plans for Youtube?

No. There will not be any stand-alone plans available for the YouTube app.


10.  How much data will I get in my Prime Bundle to video stream YouTube?

Your YouTube data allotment will vary based on your active Prime Bundle.


11.  What is Youtube ?

YouTube is a video sharing service where users can watch, like, share, comment and upload their own videos. The video service can be accessed on PCs, laptops, tablets and via mobile phones.


These FAQs are meant merely as a guide for customers and Digicel shall not be held responsible for any errors or omissions in the above.