EZ Roam Plans TCs

EZ ROAM PLANS

Terms and Conditions

The following are the terms and conditions governing these plans:

 

1.  What are the EZ Roam Plans about?

· These are plans which will allow Digicel Prepaid and Postpaid mobile customers to take advantage of lower rates for voice and data when roaming in various destinations (as set out below) including US, Canada, UK, DigiRoam Territories and more.

 

2.  What can I get with these plans?

You can get the following with any of these plans:

·   Free incoming calls and free incoming text messages

·   Bundle minutes

·   Data bundles

·   Reduced data overage rate of $2.00 (VAT exclusive) per MB until plan expires

·   Rate of $1.00 (VAT exclusive) per outgoing text message

 

3.  What are the various EZ Roam Plans that are available?

The following are the EZ Roam Plans available:

 

Plan Name

Duration (Days)

Price (VAT Exclusive)

 

Minutes

Incoming Calls

Data (MB)

3 Day EZ Roam Bundle

3

$100.00

10

    Free

 

100

7 Day EZ Roam Bundle

7

$200.00

20

    Free

 

250

14 Day EZ Roam Bundle

14

$300.00

40

    Free

500

30 Day EZ Roam Bundle

30

$400.00

60

    Free

1024

 

4.  How can I activate these plans?

· You can activate these plans by dialing *323# or via the My Digicel App.

 

5.  Can corporate customers activate any of these plans?

·  No

 

6.  In what countries can I use these plans?

·  The EZ Roam Plans can be used in the following countries (“EZ Roam Destinations”):

Albania

Cayman Islands

Grenada

Martinique

St Kitts

Anguilla

Curacao

Guadeloupe

Montserrat

St. Lucia

Antigua & Barbuda

Czech Republic

Guyana

Netherlands

St. Vincent & the Grenadines

Aruba

Dominica

Haiti

New Zealand

Suriname

Australia

Egypt

Hungary

Panama

Turks & Caicos

Barbados

El Salvador

Ireland

Portugal

Turkey

Bermuda

French Guiana

Israel

Puerto Rico

United Kingdom

Bonaire

Germany

Italy

Romania

United States

British Virgin Islands

Ghana

Jamaica

South Africa

US Virgin Islands

Canada

Greece

Malta

Spain

Venezuela

 

7. What countries can I call with the bundle minutes in these plans?

•  The bundle minutes are applicable to: 

  - calls to any Trinidad and Tobago number;

  - calls to numbers of the particular EZ Roam Destination that is visited; and  

  - calls to DigiRoam Territories*.   

*DigiRoam Territories are Anguilla, Antigua and Barbuda, Aruba, Barbados, Bermuda, Bonaire, British Virgin Islands, Cayman Islands, Curacao, Dominica, El Salvador, French Guiana, Grenada, Guadeloupe, Guyana, Haiti, Jamaica, Martinique, Montserrat, Panama, St. Kitts, St. Lucia, St. Vincent and Grenadines, Suriname, Turks and Caicos.

 

8. What happens if my bundle minutes are finished but my EZ Roam Plan has not expired?

You will be charged the following rates if your plan is still valid but your bundle minutes have finished:

•  Call rate of $1.50 (VAT exclusive) per minute will be charged for calls to any Trinidad and Tobago number, calls to numbers of the particular EZ Roam Destination that is visited and calls to DigiRoam Territories

•  Call rates of $2.00 (VAT exclusive) per minute will be charged for calls to any  ‘Rest of the World’ Destinations* 

* ‘Rest of the World’ Destination is any destination other than Trinidad and Tobago, DigiRoam Territories, Satellite phones and Very Expensive Destinations**.

•  Call rates of $15.00 (VAT exclusive) per minute will be charged for calls to Very Expensive Destinations**

**Very Expensive Destinations are Cuba, Afghanistan, American Samoa, Angola, Antarctica Australian Territory, Armenia, Ascension Island, Azerbaijan, Benin, Bhutan, Botswana, Brunei, Burkina Faso, Burundi, Cambodia, Cameroon, Central African Republic, Chad, Comoros, Congo, Cook Island, Ivory Coast, Djibouti, East Timor, Equatorial Guinea, Eritrea, Ethiopia, Gabon, Gambia, Guinea Bissau, Iran, Iraq, Kazakhstan, Kiribati, Korea (North), Kyrgyzstan, Laos, Latvia, Lithuania, Lesotho, Liberia, Libya, Malawi Maldives, Mali, Marshall Islands, Mauritania, Mauritius, Myanmar, Micronesia, Mozambique, Namibia, Nepal, New Brunei, New Caledonia, Niger, Nigeria, Niue Islands, Norfolk Islands, Pakistan, Reunion Is, Russia, Rwanda, Saipan, Senegal, Seychelles, Sierra Leone, Solomon Islands, Somalia, Western Sahara, Sudan, Swaziland, Syria, Tunisia, Togo, Tokelau, Turkmenistan, Tuvalu, Uganda, Uzbekistan, Wake Island, Yemen, Zimbabwe, The Democratic Republic Of The Congo and Northern Mariana Islands.

•  Call rates of $50.00 (VAT exclusive) per minute will be charged for calls to Satellite phones

 

9. How can I check my allotted bundle minutes and data?

•  You can dial *120*152# to check your bundle data

•  You can dial *120*151# to check your bundle minutes

 

N.B Minutes and data bundle usage may not be updated real time while roaming in certain countries.

 

10. What happens if my data has depleted but my plan has not yet expired?

•   You will be charged an overage rate of $2.00 (VAT exclusive) per MB until the plan expires.

 

11. Do I get free incoming calls in all the EZ Roam Destinations (including Haiti, Jamaica and Guyana) with these EZ Roam Plans?

•   Yes.

 

12. Will my EZ Roam Plan auto-renew?

•   No. You will, however, receive a message prior to the expiry of the plan asking whether you would like to renew your plan, at which point you can opt to renew.

 

13. Will I still be able to activate the One Rate Roaming Plan or the Caribbean Roaming Passport?

•   The Caribbean Roaming Passport will still be available.

•   The One Rate Roaming Plan is being discontinued and will not be available after 1st March, 2019, however, if you have an active One Rate Roaming Plan as at 1st March, 2019, that plan will continue until its expiry date.

•   The One Rate Roaming Plan will not auto-renew after 1st March, 2019.

 

14. What happens if I use my phone in a roaming destination that is not an EZ Roam Destination?

•   If you are a Prepaid or a Postpaid customer roaming in a country not listed as an EZ Roam  Destination, you will charged at the standard Pay As You Go roaming rates even if you have an EZ Roam Plan active.

•   Please see below link for our standard Pay As you Go roaming rates:

https://www.digicelgroup.com/tt/en/mobile/plans-services/extra/roaming-information/roaming.html#/collapseb0626992020f1f42c61494190ef47a8f 

 

15. (a) If I have a Caribbean Roaming Passport active, can I also activate an EZ Roam Plan as well?

•   Yes, you can have both plans activated simultaneously, however, the Caribbean Roaming Passport will take precedence over the EZ Roam Plan.

    (b)  If I have both the Caribbean Roaming Passport and an EZ Roam Plan active while in the US, will I get to use the EZ Roam plan?

•   Yes; only the EZ Roam Plan is applicable in the US.

 

16. If I activate a 7 Day EZ Roam Bundle can I, at the same time, activate a 30 Day EZ Roam Bundle?

•   Yes.  Whilst you are on an existing EZ Roam Plan you can activate a higher value EZ Roam Plan (but not a lower value EZ Roam Plan) and the remaining minutes and/or the remaining data on the existing EZ Roam Plan will be added to the higher value plan and the validity period of the plan will be extended to the expiry date of the higher value plan.

 

17. Will my remaining data and minutes bundle rollover if I opt to renew my plan?

•   Yes, the remaining minutes and data will rollover once you opt to renew your EZ Roam Plan.

 

18. Which Network/s can I use to benefit from these EZ Roam Plans whilst roaming?

•   Prepaid customers can only utilize roaming services (i.e. voice, sms and data) under the EZ Roam Plans via Networks listed with a “y” in the column entitled “Prepaid customers” in the table below.

•   Prepaid roaming is currently not available in Germany, Israel, Malta, Netherlands, Portugal, Romania, South Africa, US Virgin Islands and Venezuela.

•   Postpaid customers can utilize voice and sms roaming services under the EZ Roam Plans via all Networks listed in the table below.

•   Postpaid customers can utilize data roaming services only under the EZ Roam Plans via Networks listed with a “y” in the column entitled “Data” in the table below.

•   EZ Roam Plans can only be used on a Digicel network when roaming in the DigiRoam Territories. 

•   LTE data roaming is available in DigiRoam Territories only where LTE is available on the Digicel network within that DigiRoam Territory.

Country

Network

Postpaid voice

Data

Prepaid customers

Albania

Vodafone

y

y

y

Australia

SingTel Optus

y

y

n

 

Telstra

y

y

n

 

Vodafone

Y

y

y

Canada

Bell

Y

y

y

 

Eastlink (Bragg)

Y

y

n

 

WIND

Y

y

y

 

ROGERS

Y

y

y

 

SaskTel

Y

y

Y

 

TELUS

Y

y

y

 

Videotron

y

y

Y

Czech Republic

Vodafone

y

y

y

 

T-Mobile

y

y

y

Egypt

Mobinil (Orange)

y

n

n

 

Etisalat

y

y

y

 

Vodafone

y

n

n

Germany

Telekom

y

y

n

 

Vodafone

y

y

y

 

Telefonica

y

y

n

Ghana

Vodafone

y

y

y

 

ZAIN

y

y

n

Greece

Vodafone

y

y

y

 

WIND

y

y

y

Hungary

Telenor

y

y

n

 

Magyar Telekom

y

y

y

 

Vodafone

y

y

y

Ireland

THREE

y

y

n

 

Vodafone

y

y

y

Israel

Cellcom

y

y

n

 

Pelephone

y

y

y

Italy

Telecom Italia

y

y

y

 

Vodafone

y

y

y

 

WIND

Y

Y

n

Malta

GO

y

y

n

 

Vodafone (EPIC)

y

y

y

Netherlands

Orange

y

n

n

 

Vodafone

y

y

y

 

T-Mobile

y

y

n

 

KPN

y

y

y

New Zealand

Vodafone

y

y

y

 

Two Degrees

y

y

y

Portugal

NOS

y

y

n

 

Vodafone

y

y

n

 

MEO

y

y

n

Puerto Rico

Claro

y

y

y

Romania

Vodafone

y

y

y

South Africa

Cell C

y

n

n

 

MTN

y

n

n

 

Vodacom

y

y

y

Spain

Vodafone

y

y

y

 

Telefonica

y

y

n

Turkey

Avea (TT Mobil)

y

y

y

 

Turkcell

y

y

y

 

Vodafone

y

y

y

United Kingdom

H3G

y

y

n

 

O2 (Telefonica)

y

y

n

 

Everything Everywhere

y

y

n

 

Vodafone

y

y

y

United States

AT&T

y

y

y

 

T-Mobile

y

y

y

US Virgin Islands

Innovative Wireless

y

y

n

Venezuela

DigiTel

y

y

n

 

19. Can I activate an EZ Roam Plan whilst I am roaming?

•   Yes, you can utilize the My Digicel App for FREE (i.e. you will not be charged any data charges when you use the My Digicel App) or dial *323# to activate an EZ Roam Plan whilst roaming. 

 

20. If I have reached my credit limit as a Postpaid customer, can I request a temporary credit limit Increase to use an EZ Roam Plan?

•   Yes. You can call our Customer Care to make this request by dialing 1-868-399-9998 at no charge. 

 

21. As a prepaid customer who is roaming, how can I top up my account if my credit has depleted?

As a prepaid customer, you can use the following method to top up whilst roaming:

•   Online Top Up: https://online-top-up.digicelgroup.com/en-TT/?oltu_source=prepaid_tt_en&oltu_medium=prepaid_tt_en&oltu_campaign=selfservice

•   Topping up via the My Digicel App is also available

 

22. Can bonus credit be used for roaming (to make and/or receive calls and data roam)?

•   No. Bonus credit cannot be used for roaming.

 

23. If I use Wi-Fi will I be charged whilst roaming?

•   No. You will not be charged whilst using Wi-Fi when you roam.

 

24. Can I deactivate the EZ Roam Plan before it has expired?

•   In order to deactivate an EZ Roam Plan immediately, you will have to call our Customer Care by dialing 1-868-399-9998 at no charge.

•   You can also opt-out of renewing the EZ Roam Plan by responding to the renewal message that is sent prior to expiry of the plan.

 

25. Additional Terms and Conditions:

•   The EZ Roam Plans are for the personal use of individuals and not commercial use or usage by groups of individuals. Any usage at all by an individual that in Digicel’s sole discretion is intended for financial gain or profit by you or by groups of individuals will result in the immediate termination of the plans.

•   Digicel reserves the right to terminate EZ Roam Plans if in its sole opinion the plans offered are being abused. 

•   Digicel reserves the right to modify or discontinue (permanently or temporarily) any of these plans being offered to its customer at its discretion.

•   Digicel reserves the right to at any time, with or without the notice, to vary or cancel the terms and conditions of the EZ Roam Plans. In the event of Digicel giving notice to customers of any such changes to or cancellation of EZ Roam Plans, it shall suffice for Digicel to give customers notice via messages to customer’s handset/device or to post such notification on Digicel’s website. Any such notification shall be effective immediately or as of the date referred to in such notification.

•   Customers should be solely responsible for keeping their mobile handset properly secured and for all activations and other activities that occur on or through their mobile handsets. Any request made via the use of the USSD code from a mobile handset shall be deemed a legitimate request from the customer to whom the said mobile handset is registered. Digicel shall not be responsible for any losses arising out of the unauthorized use of a customer’s handset.

•   Subject to the above, Digicel’s standard Prepaid Terms and Conditions shall apply.