3G Disconnection FAQs





Following an announcement earlier in the year where AT&T has indicated its intention to retire its 3G network, T-Mobile will be conducting the same exercise commencing July 1st 2022. They are presently in the process of making these changes and as a result, service may be impacted.


1. What does this mean for Digicel customers travelling to the US?

Answer: During this time, as both networks systematically begin shutting down their 3G networks, your ability to utilize mobile services while roaming in the US on the AT&T and T-Mobile networks would be severely impacted.


2. Why are my voice calls not working while roaming?

Answer: As a direct result of the 3G decommissioning on the AT&T and T-Mobile networks, calls via the individual mobile network might not be possible. AT&T and T-Mobile have taken steps to strictly allow voice over its LTE network. Unfortunately, this means that most international networks that do not utilize this technology (VoLTE) would not be able to perform this function on particular phones. Limited 2G coverage will however be provided by the T-Mobile network which will offer customers the ability to make mobile calls. Data may still be available on both networks with compatible handsets.


3. I don’t see any network symbols on my handset. What should I do to allow my phone to work?

Answer: Conduct a manual network search via your network settings on your handset and please select T-Mobile as your carrier of choice. At this point our handsets should still have the ability to connect to T-Mobile’s 2G network.


4. How do I know if my phone will be compatible if I travel?

Answer: If your phone version was released in 2015 or later, it should be compatible. The following phones and those that are newer are compatible with global roaming partner networks: iPhone 6, Samsung Galaxy S5, Samsung Galaxy Note 4, Motorola G6 Play, Google Pixel 2, LG V10, LG G3 Vigor, Nokia G10, OnePlus 6T, and Sony Xperia 1.  Please click here for list published by AT&T.


5. Are other networks planning to drop 3G? What happens when they do?

Answer: Yes. As technology evolves, more nations will begin moving away from 2G and 3G technology favoring LTE and 5G networks. At this time, Digicel continues to work with vendors and partner networks to implement solutions that will minimize the impact of our customers while roaming. We recommend that you upgrade your handset to minimize the impact of network upgrades globally.


6. Are there any solutions in place to mitigate the impact to customers?

Answer: Digicel remains committed to implementing solutions by working with our international partners on a daily basis to obtain the best possible outcome. In the coming weeks, Voice over LTE services will be available on the AT&T network. Additional solutions are in the works with T-Mobile and other carriers in the US within the coming months.


7. How do I switch networks on my handset?

Answer: Please click here for more information on conducting a manual network search.