Prepaid Rates Adjustment
Dear Valued Customer,
At Digicel, we are committed to providing you with excellent mobile services and ensuring that our offerings align with your changing needs and preferences.
In that regard, we are adjusting our mobile plans, effective October 19th, 2026.
Why the change?
Over the past few months, we have conducted a thorough analysis of our mobile plans in response to the changing dynamics of the telecommunications industry. These updates will allow us to continue investing in our network, technology and services, while providing the quality and value you expect from Digicel.
What are we changing?
New Prepaid Standard D’ Plans and Enhanced D’ Plans Prices:
Our D’ Plans rates will be revised as per the table below:
| Plan Name | New Price (VAT Inc) | Renewal Price (VAT Inc) |
|---|---|---|
| D' Weekly Flex Plan | $125 | N/A |
| D' Weekly Classic Plan | $150 | N/A |
| D' Weekly Classic wt 20GB Addon | $170 | N/A |
| D' Fortnight Plan | $208 | $188 |
| D' Fortnight Plan wt 15GB Addon | $238 | $218 |
| D' Lite Plan | $185 | $175 |
| D' Freedom Plan | $325 | $310 |
| D' Freedom Plan wt 30GB Addon | $385 | $370 |
| D' All In Plan | $500 | $470 |
| D' All In Plan wt 100GB Addon | $615 | $585 |
Plans Discounted Upon Renewal: Rewarding Loyalty
Customers can benefit from a loyalty discount when they Auto Renew their plan within 48 hours of expiry. As a thank you for choosing us as your preferred mobile service provider, you will automatically receive a discounted rate when you renew your plan.
How Does This Impact You?
While there may be minor adjustments to some plan rates, we believe that our auto-renewal pricing option will ultimately provide you with greater value for your investment in our services.
Next Steps: What You Need to Do
1. Review Your Plan:
Take a moment to review our updated mobile plans and familiarize yourself with the options available. As per usual, plan expiry notices will be sent in advance via SMS.
2. Renew Your Plan:
When your current plan is due for renewal, enjoy the benefits of our renewal discounts by ensuring that you have enough credit for your plan to renew.
3. Reach Out for Assistance:
If you have any questions or require assistance in understanding the changes, our customer support team is here to help. Feel free to contact us at:
Email: support_tt@digicelgroup.com
Live Chat: https://digicel.ly/3XCOldL
Thank you for your understanding and continued trust in Digicel. We value your loyalty and are committed to providing you with the best mobile experience.