Fibre TV General Questions

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What is Digicel Fibre TV?

Digicel TV delivers the sharpest digital quality channel whether standard or high definition channels, more HD channels than anywhere plus more interactive and personalised features to your home over the only fibre to the home network in Jamaica.


What is a Set-Top Box?

The Digicel Set-Top Box (STB) is a state of the art compact device given to you at installation in order to connect your TV and/or multi-screen devices to your new Digicel TV service. You get your Set-Top Box FREE with the purchase of a Digicel bundle or Fibre TV plan.


How do I bring up the TV Guide?

Press the TV Guide button on your remote or press the Menu button then highlight TV Guide and press OK. You can then press the Blue button on your remote to Search for your favourite programming by actor, title or even by director!


What is the difference between the Mini-Guide and the TV Guide?

The Mini-Guide gives you a quick look at the TV programme schedule by either 2 or 5 channels at a time. The TV Guide also shows the programming schedule, but can display 5 or 9 channels at a time. You can change guide views by pressing the Yellow button on your remote.


How do I set my Favourite channels?

Adding channels to your Favourites is easy!

  1. Bring up the TV Guide
  2. Find the channel you want to add
  3. Highlight a programme from that channel on the TV Guide 
  4. Press the * button on your remote. 
  5. A heart will appear next to the channel indicating that it has been added.

What is my Account ID and Password?

Your Account ID and Passworrd can be found on the inside front cover of your ‘Getting Started Guide’ given to you at installation. You will also need your Account ID and Password to login to our Multi-Screen feature is you are a Digicel TV and Internet bundle subscriber.


What is my TV PIN?

Your TV PIN is your four digit personal identification number that you will use to make On Demand purchases and manage your Parental Control settings such as: lock/unlock channels and set TV ratings & time restrictions.


How do I change my TV PIN?

The default TV PIN is 0000 unless you have previously made a change. To change your TV PIN, simply follow the below steps.

  1. Press the Main Menu button on your Digicel remote
  2. Select Settings
  3. Select Parental Control
  4. Enter your current TV PIN
  5. Select Change TV PIN
  6. Enter your new TV PIN
  7. Re-enter your new TV PIN and save

Reminder: If you've forgotten your TV PIN, please call us at 866-PLAY or 500 from your Digicel mobile.


What is Parental Control?

Parental Control is a feature which allows you to control the type of content that can be viewed in your home by Rating, Time or Channel.


How do I access Picture in Picture?

Picture in Picture (PiP) will automatically appear once you begin to browse the Mini-Guide.


How do I browse the TV Guide?

Use the CH + or CH - button on your Digicel remote to browse the TV Guide a page at a time. You can also use the up and down arrows to browse a channel at a time.


What is Recommendations?

This is a great new feature of Digicel Fibre TV where you can find more of what you love to watch based on what you've already watched in our On Demand library.


How do I see more info on a programme?

While watching a programme, press the 'i" button on your remote.


Fibre TV General Questions