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Although Wi-Fi signals can reach up to 30m away, there are several factors that impact the performance. This is because unlike “hard-wire” technologies, the Wi-Fi signal is broadcast widely through the air and is not shielded within wire from other signals that may interfere with it.

Some factors that affect Wi-Fi performance are:

  • Distance: between the modem and the customers connected device can impact performance. The Wi-Fi signal loses its strength the further it travels from the modem.
  • Physical objects: Trees, masonry, buildings, and other physical structures are some of the most common causes of signal reduction. The density of the materials used in a building’s construction determines the number of walls the signal can pass through and still maintain adequate coverage. Concrete and steel walls are particularly difficult for a signal to pass through. These structures will weaken or at times completely prevent wireless signals.
  • Radio frequency interference from non-Wi-Fi Sources: Wireless technologies such as Wi-Fi use a Radio Frequency range of 2.4GHz, and so do many other devices, such as cordless phones, microwave, baby monitors, Bluetooth and so on. Devices that share the channel can interfere with the Wi-Fi signal and weaken it.
  • Other Wi-Fi networks: These compete with each other for the same channels. The more Wi-Fi networks (such as neighbourhood signals) that can be seen from a customer’s home, the more likely they will be to have performance issues.
  • Electrical interference: Electrical interference comes from devices such as computers, refrigerators, fans, lighting fixtures, or any other motorized devices. The impact that electrical interference has on the signal depends on the proximity of the electrical device to the wireless access point. Advances in wireless technologies and in electrical devices have reduced the impact that these types of devices have on wireless transmissions.
  • Environmental factors: Weather conditions can have a significant impact on wireless signal integrity. Lightning, for example, can cause electrical interference.
  • Placement of the modem in the customer’s home: The signal from the modem radiates in a donut-like shape evenly around the modem. However, it may not be practical to place the modem in the middle of your home. The available location for the modem may be physically desirable or convenient, but may not be ideal for the even distribution of Wi-Fi signals through the home. Placing the modem in a closet or enclosed room, behind furniture or behind the TV can block the signal and reduce the signal strength available to the user device.
  • The number of floors and rooms in the customer’s home: The modem can only be placed on one floor of your home. The signal strength will differ from floor to floor and room to room.
  • Model and design of devices: These differences will impact Wi-Fi experience as different devices use different technologies and support different Wi-Fi standards. The older devices may not support newer Wi-Fi standards. 
  • Number of connected devices: All devices connected to your Wi-Fi signal will draw from the available bandwidth (Mbps). Therefore, the more devices connected simultaneously will lower the bandwidth available to each device and this in turn lowers your speed. Our modems can support having a large number of devices connected simultaneously but if you are already receiving a weak signal, more devices will reduce the Wi-Fi’s overall performance.

For all of the above reasons, Digicel does not recommend testing your bandwidth using Wi-Fi as we cannot guarantee the performance of Wi-Fi.


Why do I see two Wi-Fi signals (2.4 and 5.0 GHz)?

Our broadband provides you with two separate Wi-Fi signals to maximize and enhance your internet experience. 2.4 MHz – provides you with a longer range and is ideal for older devices. This is suitable for mobile devices that you may use throughout your home like smartphones and tablets. 5 MHz – provides you with a shorter range and wider bandwidth and is ideal for newer devices. It is suitable for connecting your gaming consoles, laptops and Wi-Fi enabled desktop computers. However, not all devices (especially older models) support the 5.0 MHz signal. If your device is not displaying the 5.0 signal and unable to connect to it, this may mean that the device cannot support this signal.


What is the range of my Digicel Play WiFi?

Your Digicel Play WiFi provides signal up to 30m. It is important to remember that factors such as concrete walls, metal objects and even electronic devices such as a microwave can at times affect the strength of your WiFi signal.


How do I connect a device to my Digicel Play WiFi?

Connecting to your Digicel Play WiFi is easy! Just follow these steps:

  1.  Turn on Wi-Fi on your device (generally found under settings) 
  2.  Scan for Wi-Fi networks and select your Wi-Fi network name (you will see two Wi-Fi Signals with the words “Digicel Play”)
  3.  Select either of the Digicel networks
  4.  Enter your Wi-Fi password which is on your Wi-Fi sticker provided during installation. The password is also visible on the underside of the modem and listed  as the WPA key.

Where can I find my WiFi Password?

Your Digicel Play Wifi password can be found on the sticker placed in your Guide to Getting Started given at installation. It can also be found on the underside of your modem as the WPA key.


How do I change my WiFi password?

It's easy. Just follow these simple steps:

  1. Ensure you are connected to the modem. You can connect if you are already on the Wi-Fi service or you can connect via LAN cable direct from LAN port 1 to your laptop or desktop computer.
  2. Login to your modem. To do this, enter the modem's IP address (192.168.100.1) into your browser and press enter. You will be prompted for the username and password. Enter your username and password. If you have not previously changed your settings, enter the default username and password. (If this does not work, contact our Technical Department at 866-Play or 500 from any Digicel mobile).
  3. You will be taken to the ‘Modem Menu’ screen. In the navigation tree on the left, choose WLAN, then select WLAN Basic Configuration. In the pane on the right, select the Enable WLAN option box. In the dialog box that is displayed, enter your desired password in the “WPA Preshared Key” field. Click apply.
That's it!
Fibre Broadband