Back to School Promotion 2018 FAQs

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Back to School Promotion

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1.     What is Digicel Home & Entertainment Back to School Promotion?

The Digicel Home & Entertainment Back to School promotion (“the Promotion”) gives new or existing Digicel Home & Entertainment customers in Trinidad and Tobago who sign up or upgrade to a Variety or Premiere bundle plan during the period from 12:00 a.m. on 3rd September, 2018 to 11:59 p.m. on 30th September, 2018 (“Promotional Period”) a chance to win one of ten Samsung Tablets E 9.6 Inch (“Prizes”).

 

2.     How do I enter the Digicel Home & Entertainment Back to School Promotion?

You must take one of the following actions during the Promotion Period to qualify for a chance to win one of the 10 Prizes:

1.     Sign up, as a new Digicel Home & Entertainment customer, for a Variety or Premiere bundle plan; or

2.     Upgrade your current Digicel Home & Entertainment plan to the Variety or Premiere bundle plan

 

3.     Are there any other giveaways during the Promotion?

Once you qualify for a chance to win one of the 10 Prizes, you will also get a free broadband internet speed upgrade for the month of October 2018 and whilst stocks last, a free “BEN 10” drawstring bag.

 

4.      Once I qualify, what broadband internet speed will I get during the month of October 2018?

You will benefit from the below broadband internet speed upgrade: once you qualify during the Promotional Period

 

5.     If I downgrade my bundle to the Classic Bundle after upgrading or signing up to the Variety or Premiere Bundle, will this disqualify me from qualifying for a chance to win one of the Prizes and receiving the broadband internet speed upgrade for the month of October 2018?

Yes. If you downgrade your bundle to the Classic Bundle after upgrading or signing up to the Variety or Premiere Bundle, you will no longer qualify for a chance to win one of the Prizes and you will not receive the broadband internet speed upgrade for the month of October 2018.

 

6.      Will I be notified that I have been entered into the Promotion to win one of the 10 Prizes?

Yes. You will be advised of this at point of sale.

 

7.      When does the Promotion end?

The Promotion ends at 11:59 pm on Sunday 30th September, 2018.

 

8.      When will the draw for the Prizes take place?

The draw for the prizes will take place on Tuesday, 2nd October, 2018.

 

9.     Who is eligible to enter the Promotion?

You will be eligible to enter if you meet the following criteria:

  • You must be a legal resident of Trinidad and Tobago;
  • You must be 18 years of age or older;
  • You must have the Digicel Home & Entertainment service installed at your premises;
  • You must be an active Digicel Home & Entertainment subscriber whose account is in good standing: and
  • You must be the holder of the Digicel Home & Entertainment account or resident in the account holder’s household. If you are a resident in the account holder’s household, you will be required to validate your residence with an authorization letter from the account holder.

 

10.  Where can I sign up for Digicel Home & Entertainment?

You can sign up for Digicel Home & Entertainment using the following options:

  • Dialing 500 from your Digicel phone or 866-7529
  • Visit any of our experience stores at: or our head offices (
    • ANSA Centre, 11C Maraval Road, Port of Spain,
    • C3, Corinth San Fernando
    • Shirvan Plaza, Tobago

 

Or at any of the following dealer locations:

Dealer Name

Dealer Locations

Dealer Address

 

Digi Mobile

Chaguanas

Xtra Plaza Chaguanas

Digi Mobile

Arima

Xtra Foods, Omeara Road Arima

Digi Mobile

Tunapuna-Piarco

1 St.Clair Branch Road, Five Rivers, Arouca

Digiwireless

Port of Spain

66 Independence Square, POS

Digiwireless

Princes Town

Rainbow Mall, High Street, Princess Town

Digiwireless

San Fernando

Mikado House, Point-a-Pierre Road, San Fernando

Digiwireless

Chaguanas

Corner of St. Ives Street and Main Road, Chaguanas

Digiwireless

Couva-Tabaquite

213 Southern Main Road, Couva

Digiwireless

San Fernando

Gopaul Lands, Southern Main Road, Marabella

Digiwireless

San Fernando

Shop U52A, Level 1 Gulf City Mall

Digiwireless

Tunapuna-Piarco

1 Shops at Tricity, Trincity Industrial Estate

Interplanet

Couva-Tabaquite

93 Calcutta Road, Freeport Junction

Just CD's

Arima

45 Broadway, Arima

Just CD's

Port of Spain

38 WMR St James

Just CD's

Diego Martin

19 Building 4 Starlite Shopping Plaza, Diego Martin.

Just CD's

Diego Martin

248 The Falls at West Mall, Westmoorings

Just CD's

Port of Spain

13 Aboutique Mall,  8-10  Frederick Street, POS

Just CD's

Tunapuna-Piarco

Valpark Shopping Plaza, Morequito Avenue, Valsayn. 

Just CD's

Port of Spain

Digicel Kiosk, Long Circular Mall, St.James

Just CD's

Port of Spain

17 Movie Towne Mall, Invaders Bay

Just CD's

Tunapuna-Piarco

Block F New Wing, Trincity Mall, Trincity

Just CD's

Tunapuna-Piarco

Shop A, City of Grand Bazaar

Red Cell

San Juan-Laventille

17 Saddle Road, San Juan

Red Cell

Tunapuna-Piarco

Corner of Evans St and Southern Main Road, Curepe

Red Cell

Sangre Grande

Corner of Andre St. and Eastern Main Road, Sangre Grande

 

 

11.  How can I upgrade my current Digicel Home & Entertainment plan?

You can contact Customer Care by dialing 500 from your Digicel phone or visit our live chat service on our website

 

12.  How will I be notified if I have won one of the Prizes?

The winner will be notified by a member of the Digicel’s Marketing department. The general public will be notified via Facebook. After the winner is chosen, Digicel will place a call to the number on that account. Digicel will only make one (1) attempt to call the selected number. If no one answers that call, then another number will be randomly selected.

 

Conditions of Use

Digicel will not notify participants of the number of entries obtained.

To enter and be eligible to win:

  • You must be 18 years of age or older;
  • You must have the Digicel Home & Entertainment service installed at your premises;
  • You must be an active Digicel Home & Entertainment subscriber whose account is in good standing: and
  • You must be the holder of the Digicel Home & Entertainment account or resident in the account holder’s household. If you are a resident in the account holder’s household, you will be required to validate your residence with an authorization letter from the account holder.

 

Persons in any of the following categories are NOT eligible to participate or win any of the Prizes:

  • Any person who at any time on or after 3rd   September, 2018 was or is a director, officer, employee, agent of Digicel (Trinidad & Tobago) Limited or any of their respective parent, subsidiary, or other affiliated companies, franchisees or service agencies or independent contractors
  • Individuals engaged in the development, production, advertising or distribution of materials for the Promotion (collectively the ”Promotional Entities”); and
  • Persons who are or purport to be immediate family members (defined as biological parent, step-mother, step-father, sister, brother, daughter, son or dependent or spouse of any of the foregoing) of any person in any of the preceding categories, regardless of where they live, or who reside in the same household as any person in any of the preceding categories (i.e., who have lived in the same household for at least three (3) of the twelve (12) months preceding 3rd September, 2018 whether those persons are related or not).

 

Conditions of Entry
  • Participants acknowledge that compliance with these Terms and Conditions including all eligibility requirements is a necessary pre-condition to any prize being awarded to them. For removal of all doubt, participants who have not complied with these Terms and Conditions are subject to disqualification.

  • Winners may be required to provide Digicel with proof that he/she is the authorized account holder/owner of the fixed number associated with the selected winning entry before any prize is given to him/her.

  • Digicel reserves the right in its sole discretion to cancel, modify or suspend this Promotion at any time, if fraud, technical failures, including any network server or hardware failure, viruses, bugs, errors in programming, or any other errors or other causes beyond the control of Digicel corrupt the administration, security, integrity or proper conduct of the Promotion.
  • Digicel and the Promotional Entities are not responsible for any problems that may arise, including but not limited to:
    • failure of personal computers and/or software and hardware configurations, any technical malfunctions, failures, or difficulties, printing errors, clerical, typographical or other error in the offering or announcement of the Prizes or in the Prize  notification documents;
    • for any errors of any kind in connection with this Promotion, whether human, mechanical, clerical, electronic, or technical in nature; or
    • the incorrect or inaccurate capture of information, or the failure to capture any information in connection with the Promotion.

  • Any attempt by an entrant or other individual to deliberately undermine the legitimate operation of this Promotion, including but not limited to any fraudulent claims, may be a violation of criminal and/or civil laws in the countries where the Promotion  is being run. Should such an attempt be made, Digicel reserves the right to seek remedies and damages from any such individual, to the fullest extent permitted by law, including criminal prosecution.

  • In no event will Digicel be liable for more than the relevant prizes available under these Terms and Conditions.

  • In the event of any conflict with any promotional details contained in these Terms and Conditions and promotional details contained in point of sale, television and print, advertising, promotional packaging and other promotional media, (“Promotional Materials”) the details of the Promotion  set forth in these Terms and Conditions shall prevail.

  • The invalidity or unenforceability of any provision of these Terms and Conditions shall not affect the validity or enforceability of any other provision. In the event that any provision is determined to be invalid or otherwise unenforceable or illegal, these Terms and Conditions shall otherwise remain in effect and shall be construed in accordance with their terms as if the invalid or illegal provision were not contained herein. Digicel employees are not authorized to waive, modify or amend any provision or provisions of these Terms and Conditions in any manner whatsoever.

  • All entrants agree to take part in any promotional, marketing or publicity activities or events reasonably requested by Digicel. By participating in the Promotion, entrants consent to the use of their name, likeness, image, photograph for any and all programming and/or publicity or advertising purposes, commercial or otherwise, in all media and formats used by Digicel’s or its agencies, without further compensation, throughout the entire world in perpetuity. If a winner refuses to do so, they forfeit their right to claim the prize.

 

 

Back to School Promotion 2018 FAQs