What is Prepaid Roaming?
Prepaid Roaming is a premium service offered by Digicel allowing you to make and receive calls, send and receive SMS while outside of your home network.
How do I use the prepaid roaming service?
All Digicel prepaid accounts are pre-provisioned for roaming. You will need to contact Customer Care on 123 to activate prior to your departure.
What should I do before I roam?
Before roaming, ensure that you have an active prepaid Digicel accouint. Alsoe ensure that your handset charger is compatible with the requirements of the country that you’re visiting and Top Up your account with sufficient credit before departure. It is also
What do I do once I arrive in the visiting country?
Turn on your handset. Most handsets should automatically update to the strongest available network by choosing the manual search mode from the ‘Network Settings’ option in the handset.
How do I receive a call while roaming?
Receiving a call on a visited network will be the same as receiving a call on the home network. Someone calling from Tonga dials your seven digit number as usual and the call gets routed to your handset. There are no extra charges incurred by the calling party.
How do I receive text message while roaming?
When a message is sent to you while roaming, it can be located in the inbox of the messages section of the handset. To receive a message is FREE.
How do I make a call while roaming?
This procedure is slightly different from the norm. All numbers should be dialed using the international dialing format. For instance to call Tonga +676 must be placed before the seven digicel number.
How do I send a text message while roaming?
Type the message from the handset’s new message option
Select send and enter the recipients number using the same format of Tonga +676 must be placed before the seven digicel number
How to Top Up my account while roaming?
Digicel provides numerous options for recharfing your account.
You may purchase your vouchers while in Tonga and top tup while abroad. Simply dial *121*Voucher # send.
You may top up online at https://online-top-up.digicelgroup.com/en-TO/
What will happen if my balance is too low to make/receive a call?
If your balance is below the required amount for making a call and you try to call someone, you will hear a ‘low balance’ tone and the call will ot go through, you top up again, you will regain the services of your phone.