1. How can I top up my Christmas Top Up Card?
At the back of the Christmas Top Up Card are instructions on how to redeem your Christmas Top Up Credit, how to check your Christmas Top Up Credit and Terms and Conditions.
Step 1: To Top Up, customers will need to scratch off with a coin the ‘SCRATCH HERE’ portion on the top right of the card.
Step 2: Customers will need to press *121*(input voucher PIN number) and press # then press SEND button & check for confirmation on the screen of their mobile.
2. How will I know how much Christmas Top Up credit I have left?
Simply dial *130# and press send & check your balance on the screen.
3. What are the Terms & Conditions of this $149 Christmas Top Up credit?
• Christmas Top Up credit is valid for 30 days from redeeming it
• Christmas Top Up credit cannot be used to buy bundles, play SMS Games, use for roaming or any other subscription services.
• The Christmas Top Up promotion will end 31st January, 2018.
4. What happens if I have scratched off the pin voucher number?
Check your voucher card for the 12-digit serial number at the bottom of the card. Then call our Customer Care line on 123 and speak to one of our customer care agents who will be able to assist you.
5. If my Christmas Top Up Balance for data is low – how can I buy more data?
Download My Digicel App on your mobile and login to buy any other data plans available.
6. How useful is this Christmas Top up Card?
It’s an exciting new offer with the launch of our 4G+ services and the perfect Christmas gift.
7. What type of FREE smartphone will I be get with the $149 card?
You will receive a FREE Alcatel U5 smartphone. This handset was launched in February this year and comes with:
- a 5 inch touchscreen display with a resolution of 480 pixels by 854 pixels
- It also comes with 1GB of RAM
- And the great thing is it’s a 4G compatible handset so with it you will get a FREE 4G SIM
8. What is the successful top up notification that the customer will get?
Enjoy your Digicel Joy Up Bundle! You have $49 currency bundle & 300MB free data to use for the next 30days. Dial *130# to check your free credit. Call 123 for more info.
9. What is the incorrect PIN notification that the customer will get?
This voucher is invalid. Please check the PIN on the voucher number and try again.
10. What is the notification when the Christmas Top Up credit expires?
Your $149 currency bundle & 1 GB has expired. Stay connected with our best network and receive amazing offers. Terms apply.