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Tonga has suffered an outage

Tonga has suffered an outage

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Public Announcement

Dear Valued Customers,

Tonga has suffered an outage in the submarine cable network that connects the Kingdom to the outside world putting the country into digital isolation. It’s been 8-days with the outage and Digicel Tonga continues to face data connectivity issues because of the major fibre cut in the submarine cable resulting in the unstable data services.

We wish to advise all our customers that they can make International and Locals calls as well as send text messages both locally and international, however using data services will only allow you to use basic services such as browsing to stay connected with family and friends. Digicel Tonga has established 3G data connectivity nationwide that will allow you to use the basic data services.

In view of the current situation, Digicel Tonga is reducing it’s Out of bundle charge from $0.25 to $0.05.

If you wish to get yourself or family members a Digicel SIM, please visit your nearest Digicel store and our team will be happy to assist you and also provide you with further updates.

We apologise for the disruptions. Please, call our Customer Care on 123 or 676-8761000 for assistance or visit our Digicel Tonga Facebook for updates.

In the meantime, our team are working tirelessly to ensure that the quality of service provided to you is fully restored so that you can return to enjoying Digicel’s LTE 4G+ network.


ABOUT DIGICEL GROUP 


Digicel Group is a total communications and entertainment provider with operations in 32 markets in the Caribbean, Central America and Asia Pacific. After 16 years of operation, total investment to date stands at over US$5 billion worldwide. The company is renowned for delivering best value, best service and best network.

Digicel also runs a host of community-based initiatives across its markets and has set up Digicel Foundations in Haiti, Jamaica, Papua New Guinea and Trinidad and Tobago which focus on educational, cultural and social development programmes.

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Tonga has suffered an outage