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Business Solutions

Business Solutions

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Get in Touch for Your Business Needs

Digicel Business is the region’s leading full service business solutions partner. All the while keeping ultimate focus on service levels via a commitment to partnership.

  • Digicel is the largest network provider in the Caribbean and the South Pacific, with presence in 32 markets
  • 100% network infrastructure Digicel owned & operated
  • Superior service levels with metrics driven SLA’s on all customer service contracts 
  • Proven track record of delivering reliable solutions to all business sectors widely acknowledged as the leading industry Innovator, deploying the latest technology solutions to enhance the business market efficiencies

Hosted PBX systems is a very simple concept. Instead of having the telephone hardware in your office, it’s hosted through Digicel Business. This means the customer does not need to buy or install PBX equipment.

CORE BENEFITS INCLUDE

  • Eliminates the need to manage or pay for on-site hardware maintenance.
  • Allows a single number to be presented for the entire company, despite being geographically distributed.
  • Better call volume. By operating through a larger service, you have the benefits of greater speed and efficiency than on a local PBX system.
  • Increased productivity. Calls can be routed, managed and logged in a variety of ways, lessening the chances of missed calls and lost business.
  • Allows scalability, a larger system is not needed if new employees are hired, or resources are not wasted if employees are reduced.
  • Supports integration with CUG and with billing and accounting (where calls made on a private line but on the company's behalf are billed centrally to the company).

Session Initiation Protocol (SIP) Trunking enables your business to reduce costs and simplify IT management by combining voice and Internet access over a single Internet connection using your existing IP PBX system.

CORE BENEFITS INCLUDE

COST SAVINGS

  • Removes the requirement to pay for an expensive local connection to the PSTN
  • You buy exactly what is needed i.e no need to buy additional (batched) voice channels
  • No Intra-Company Long Distance Costs and Lower Long distance Rates
  • No need to pay for separate data circuits & voice trunks as voice and data traffic are combined over a single broadband connection


SIMPLIFIED MANAGEMENT

  • Standardized management of voice services across your enterprise


SUPERB QUALITY

  • Experience superior call quality and reliability


IMPROVED EFFICIENCIES

  • Share idle voice trunk capacity across locations


ADVANCED FEATURES AVAILABLE

  • Extra protection – industry standard encryption is available
  • Advanced hosted voice features such as auto attendants and audio conferencing

Digicel On-site Backup is a powerful service which ensures localized recoverability of critical customer data residing on an existing server environment. Should a failure or corruption occur on customer hardware equipment, an ‘virtual boot’ function from Digicel’s backup server target, provides an ability to instantly restore critical server operations.

CORE BENEFITS INCLUDE

  • Secure (Encrypted) & reliable onsite data back up
  • 100% Automated, with no human interaction
  • Supports multi-platform servers
  • Instant File & Server restoration functionality
  • Managed and monitored through a convenient web interface
  • Data Validation & Recoverability Verification Assurance

Digicel Off-Site Back-up is an end-to-end Cloud Storage Service that ensures encrypted transmission and storage of critical customer data, within an environmentally resilient Data Centre. The service couples the power of a ‘state of the art’ Data Centre facility, with a high-speed national data transmission network to provide the ultimate automated offsite back-up solution.

CORE BENEFITS INCLUDE

  • Data is encrypted prior to leaving customers premises
  • 100% Automated, with no human interaction
  • High Speed Data Replication ensures Restore Point Assurance
  • Managed and monitored through a convenient web interface
  • Data Validation & Recoverability Verification Assurance

Ship-to-Site Recovery provides guaranteed recoverability of all customer data from the Cloud Host in a committed timeframe and the restoration to a live environment at customer chosen location. Using Digicel’s spare server and hardware, a customer can be assured of restoring data operations quickly, should a disaster occur which renders all servers inoperable at their core location.

CORE BENEFITS INCLUDE

  • No requirement for a customer to hold spare server hardware
  • Digicel Engineers manage the data recovery process (upon encryption key presentation)
  • Digicel transports restoration server to customers site
  • All recovery activities are governed by a strict SLA timeframe

The Business Continuity Suite offers a resilient, and highly functional business office environment for short-term occupation,

in the extreme event that customer premise is unsuitable for occupation. The facility offers everything a business customer

requires to operate including desktop computers and desk phones, and is set-up for Ship to Site recoverability of restored customer data.

CORE BENEFITS INCLUDE

  • The facility is a physically separate premises from the Data Centre
  • The facility has a government curfew license to commute during disaster events
  • The facility is set-up with complete environmental redundancies to continue operations through an extended disaster event (generators, water tanks, food, amenities)
  • Digicel provides complete infrastructure and equipment
  • Full service delivered within an agreed SLA

Digicel provides dedicated Private Circuits for multi-site secure VPN connectivity, offering constant access between customer locations, with performance guaranteed service metrics including service uptime, & latency response times.

CORE BENEFITS INCLUDE

  • Private Data Connectivity between multiple physical company sites
  • Independently owned/operated network
  • Reliability assurance via core network architecture
  • Symmetric and Committed Throughput Circuits
  • SLA backed Service Performance Guarantees
  • Fully managed by Digicel—equipment, routing, configuration and security
  • 24/7 Dedicated support staff

Digicel offers a GPS satellite based technology for tracking and monitoring assets. You can easily secure your valuable company assets by knowing exactly where they are, with an easy to use web portal.

CORE BENEFITS INCLUDE

  • Powerful Cloud based Fleet Management Application
  • Live Fleet Tracking
  • Real-Time Driver Behavior with Driver ID
  • Automatic Crash/Event  Notification
  • Panic Button
  • Stolen Vehicle
  • Enables improved fleet efficiency & security
  • Options to have camera & phone installed for vehicle trackers
  • Variety of reports available
  • 24/7 Dedicated support staff

IPLC  is  a  private  dedicated  point-to-point  circuit  that  can  be  used  by  an  organization  to communicate between their offices that are geographically dispersed throughout the world. Digicel’s IPLC can be used to exchange business data, video conferencing and any other forms of telecommunication.

CORE BENEFITS INCLUDE

  • COST SAVINGS

Customers are charged a fixed monthly rental irrespective of usage

  • FULL DUPLEX OPERATION

With simultaneous  sending  and  receiving large volume of traffic worldwide.

  • SINGLE POINT OF CONTACT

OSS consolidates the billing for both circuits into a single invoice, handles all currency issues and allows the organization to report all problems from either end of the circuit to Digicel.

  • RELIABLE SPEEDS

Speed options available starting from 512Kbps

  • 24-HOUR ACCESS

Leased circuits provide a permanent dedicated link with 24 hour access

  • 24/7 CUSTOMER SERVICES

Digicel Business provides a range of ICT services that works hand in hand with your objectives, we can help you achieve this and more. Our services also include:

  • MANAGED WAN SERVICES

Digicel can provide Customer Premises Routing Equipment (CPE) and manage end-to-end WAN solutions, including complete monitoring portal integration and enhanced support & response SLAs.

  • STRUCTURED CABLING

Digicel can help create a world class cabling infrastructure consisting of a number of standardized subsystems for your business

  • SERVER PERFORMANCE TUNING & MAINTENANCE

Maximise system resources to optimise your server performance


Business Solutions