Digicel Prime Bundles FAQs

Prime Ma’alahi Bundles
 

1. First off, what is a Digital Operator?
You’ve heard about how we’re going all in on digital, right? Well, it’s our job to meet you where you are.

As a mobile operator, we sold minutes and MBs, now, as a Digital Operator, we’re all about delivering digital experiences and engagement - we’re making that happen 1440 minutes of each day.

This means always being there, always on and always having something to offer you – no matter what you’re into. Whether it’s Sports, Music, News, Messaging, Marketplaces, Cloud Storage, Radio, and Podcasts – we have something for everyone, every minute of every day.

2. How are we showing customers what Digital Operator means?
So, we’ve agreed that we’re a Digital Operator, and we understand what that means. Now, how do we show you what that means?

The first major move in our new Digital Operator and Customer Relationship is providing you with an opportunity to upgrade to our NEW Digital Prime Bundles

That means we’re enabling you to enjoy all of the digital engagement, digital experiences and data you could possibly wish for. Say hello to our all-new Digicel Prime Bundles.

Put simply, the Prime Bundles are our future. Our Digital Operator future

3. Sounds interesting! Tell me about those Prime Bundles.
Our Digital Operator promise to you is simply MORE, 1440 minutes of each day, and our all-new Prime Bundles do just that. Here’s how: We’re giving you BRAND NEW exciting Digital Bundles which include 6 Apps, each with its own data allocations.

Our Prime Bundles feature SIX Digital Apps, D’Music and PlayGo for music and TV streaming, BiP for messaging, video calls, gaming and marketplaces, LOOP for news, Billo for cloud storage and Go Loud for Radio and Podcasts - each with its own super generous data allotment so you can feel, touch, experience and enjoy them as you live your digital lives. However, that’s just the start; our Prime Bundles also feature free access Digicel’s self-care destination, MyDigicel app.

Not only that, with our Prime Bundles, we’re making sure you enjoy more of the things you love, with even more data.

Whatever you’re into, we have a digital experience for you. This means you get to do more, experience more, learn more, laugh more, make more, share more, listen more and play more together with Digicel.

4. Why are the Digital Prime Bundles less expensive than the OLD bundles
We are all about giving you MORE. Our Digital Prime Bundles have more value through LARGE data allocations paired with a lineup of exciting and useful Apps

5. Are all customers able to purchase the Digital Prime Bundles
No, this is available only to prepaid customers.

6. Which Digital Apps are included in the Prime Bundles?
The Digital Prime Bundles include our full suite of Digital Apps. The amazing thing? There is an App for everyone, no matter what you’re into.

The Digital Prime Bundles include 6 Digital Apps. Here's a run-down:

Digital Service Apps Key Features Key Benefits Content
MyDigicel
Over Hub
> Gateway to all Apps
> Ruby AI Bot
> Free to use
> Plan purchase
> Bill Pay
> Shake IT
> Best value on plans
>Selfcare made easy
> Access to all Digital services
> NewCom games portal
D'Music
More Music
> Music Playlists
> Car Mode
> Free basic version
> Dark Mode
> Hyper local music content
> No credit card needed
> 40 million tracks
Loop
More News
> Editorial news
> Breaking in-app news notification
> Hyper local, regional content
> Dedicated data allotment
> Hyper local, regional editorial
Billo
More Storage
> Cloud storage
> Auto and contact sync
> Photo pick
> Face and location recognition
> No credit card needed
> Dedicated data allotment
 
BiP
More Connection
> Instant Messaging
> Video Calling
> Secret messaging
> Translate > Discovery Channels
> Games
> Surprise points
> Dedicated data allotment
> Secure and encrypted
> BIP games
> Local BIP Discovery
> Newcom Football fantasy & Gameloft
GoLoud
More Radio
> Local radio streaming
> Podcast
> Free Basic version
> Hyper local radio and podcast
> Dedicated data for radio
> 4,237 podcast / 1 local
> 2 radio stations
PlayGo
More TV
> Different variety of channels > No credit card needed
> Dedicated data allotment
> 15 channels


7. What do I need to do?
The great thing about our Prime Bundles is that they come loaded with super generous data allotments for each of our digital apps so you can try, touch, feel and experience them as much as you want to. (Different data allocation specific to the Apps)

Prepaid customers can upgrade their plan using our regular, local method. You have different options to upgrade to the Digicel Prime Bundles: Web, MDA, short code USSD *123# or by visiting your nearest Retail outlet where one of our friendly staff will assist you.

8. How do I activate the Prime Bundle?
You can activate/purchase your Prime Bundle using 3 methods - Web, MDA or Short code

Activation (Web):
º You will be able to activate the New Prepaid Prime Bundle Plan by accessing MyDigicel Web mydigicel.digicelgroup.com
º After gaining access to MyDigicel using your Digicel ID, go the My Plans section, select available plan, and click on the desired Digicel Prime Bundle to activate the plan.

After selecting the desired Prime Bundle plan, the following will happen:

º If you have sufficient credit, you will receive an SMS advising that the plan has been successfully activated.
º If you have insufficient credit, you will receive an SMS advising of insufficient funds to activate the plan. Please top up and try again.

Activation (MyDigicel App):
º You will be able to activate the New Prepaid Digicel Prime Bundle Plan by accessing the MyDigicel app
º After gaining access to MyDigicel using your Digicel ID, go the Plans & Bundles section, select Available Bundle, and click on the desired Digicel Prime Bundle to activate the plan.
º After selecting the desired Prime Bundle plan, the following will happen:
º If you have sufficient credit, you will receive an SMS advising that the plan has been successfully activated.
º If you have insufficient credit, you will receive an SMS advising of insufficient funds to activate the plan. Please top up and try again.

Activation (UMM):
º You will dial the short code *123# to access our UMM menu.
º You will then enter the desired selection code that will bring you to the Prepaid Prime Bundle Menu.
º In the Prepaid Prime Bundle Menu, you will enter code – No. 4 (Do Bundle Plan) and activate the desired duration Prime Bundle plan.
º Once you confirm your activation of the Prime Bundle plan, you will receive an SMS stating:
º That the plan has been successfully activated (if you had sufficient credit for activation)
º Or if there was insufficient credit available for plan activation, the SMS would advise you to add the required funds and try again.

Renewal:
º You will receive a notification 2 days and 1 day before your Prime Bundle expires advising that your plan will auto renew.
º If at expiry you have sufficient credit, the plan will auto renew.
º If you have insufficient credit at plan expiry, the auto renewal will fail and the Prime Bundle will end.
º You will also be able to opt out of auto-renewal via our short code or the My Digicel App or the My Digicel Web.

Expiry:
º When DO Bundle expires, you WILL NOT keep the remaining MB for your Digital Apps as NO GRACE PERIOD will be applied; However, you will have Grace Period as per usual for your regular Data, Voice and SMS bundle.
º Grace Period will remain the same for Data, SMS and Voice Bundles.
º Once the plan expires, you will lose all remaining Digital App Bundles

The Digital App Bundles will allow rollover of data not exceeding 2 times the 30Day Plan data allocations.

Example - If the largest plan in the market offers 30GB for the Digital App data allocations, then only 30GB will be rollover per renewal. If I have 42GB PlayGo Data remaining on my account and activate a plan that offers an additional 30GB, only 30GB will Rollover from the 42GB I had on my account leaving me with a balance of 60GB PlayGo bundle.

9. How much data will the Digital Apps offer our Customers?
We are all about giving you more of what you love at no extra cost. The great thing about our Prime Bundles is that they come loaded with super generous data allotments for each of our digital apps so you can try, touch, feel and experience them as much as you like.

 

  7 Day Plan 30 Day Plan
  App Access Level GB   App Access Level GB  
Any use      4        10  
PlayGo Premium 3 360 Mins Streaming Premium 12 1,440 Mins Streaming
BiP Messaging 3 1,500 Messages Messaging 12 6,000 Messages
Loop Regular 3 1,500 Read all you like Regular 12 6,000 Read all you like
GoLoud Premium 3 44 Hours of Radio Premium 12 176 Hours of Radio
Billo 5GB Storage 3 3,000 Photos 10GB Storage 12 12,000 Photos
D'Music Stations 3 44 Hours of Music Premium 12 176 Hours of Music
Total GB   22     82  
Price TOP$   $10     $20  

 


You will find how data is allocated to each of our digital apps within the Digicel Prime Ma’alahi bundles on the table below:

Like any other app or data used on your phone, exactly how much you can do per MB or GB varies with a range of factors from the quality of video being streamed, the strength of your signal, how many people are on a call, etc. There can also be some “background data use” for apps that auto-update.

With that said, as a rough guide, 18GB of data would allow you to do the following on our 7 day Digicel Prime Ma’alahi bundle:

App Per GB Experience
PlayGo 6 Hours TV streaming
BIP Voice & Video 1500 Messages
Loop 1500 Articles
Billo 3000 Photos
GoLoud 44 Hours of radio
Dmusic 44 Hours of music


10. What are the specifications on the Apps provided in the Prime Ma’alahi Bundles

D’Music: Data allowance will be created for D’Music usage only; No other apps or browser will be able to access the data in the dedicated app other than D’Music traffic. When the D’Music bundle is finished, customers will be charged from their regular data bundle if available, then their main credit. Qualified plans will differentiate the subscription that is applied to each customer’s account.

PlayGo 2.0: Data allowance will be created for PlayGo usage only; No other apps or browser will be able to access the data in the dedicated app other than PlayGo traffic. When the PlayGo bundle is finished, customers will be charged from their regular data bundle if available, then their main credit. Qualified plans will differentiate the subscription that is applied to each customer’s account.

Billo: Data allowance will be created for Billo use only. The dedicated app will be configured to allow Billo traffic for upload and download; no other Application or data traffic will be allowed from this dedicated app data. Once the bundle is finished, customers will be charged from their main data for Billo usage, then main credit.

BiP: Data allowance details to be created for specific BiP use only. The BiP dedicated app should be configured to allow BiP Audio & Video call respectively. Absolute Zero Rating will be applied to Unlimited BiP Text which will not be used from this dedicated data bucket. BiP Group Video Calling, Discovery and Games will be charged from customer’s main data. No other Application or data traffic should be allowed from this dedicated app. Once the bundle is finished, customers will be charged from their main data for BiP usage, then main credit.

Loop: A new Loop Data Allowance will be configured for Loop traffic only; The whitelisted data WILL NOT cover Loop Video and Advertisement; this traffic will be charged from the main data account.

GoLoud: A data allocation within the prime bundle will be provided for Go Loud usage. The data will be configured to allow only Radio and Podcast live streaming. The Podcast video on demand will be charged from the MAIN DATA ACCOUNT. No other apps or browser will be able to access the data allocated other than Go Loud. When the Go Loud bundle is finished, customers will be charged from their main data bundle, if available, and then their main credit account.

What are the Charging Priorities by Digital App

D’Music: D’Music Bundle > Data Bundle > Main Credit

BiP Usage: BiP promo > BiP Bundle > Data Bundle > Main Credit

Loop: Loop data > Data Bundle > Main Credit

GoLoud: Go Loud data > Data Bundle > Main Credit

 

11. What is the different service offering between Basic and Premium

Billo
º Billo Basic – Plans less than 30 days
- 5GB storage
- Allocated data for upload and download (not zero rated)

º Billo Premium – Plans 30 days
- 15GB, 25GB, 50, GB and 100 GB storage
- Allocated data for upload and download (not zero rated)
- Unlimited Photo Pick (This allows the user to select 5 photos and the app predict which will have greater engagement on SM.)
- Delete duplicated contacts from phone directory
- Backup photos in original quality
- Face recognition and grouping

BIP
º Unlimited BiP to BiP Messages, Voice notes, pictures and video messaging
º It excludes Group video calling, Discovery and Games – this data usage will be taken from the Main data account

D’Music
º Premium (1 day, 7 days and 30 days plan)
- Access to all Features and all Music/ Videos in the app
- Unlimited Downloads and Skips
- Create and Edit Playlists
- Share Music
- Car Mode, Offline Mode, Dark Mode & Explicit Filter
- Stations Included
- Access to Web Player

º Stations (1 day, 7 days and 30 days Plan)
- Access to Stations Genre streaming with 3 skips per hour
- 30 Day = 120 hours Streaming Per Month per customer
- 7 Day = 200 tracks or 12 hours streaming per week
- 1 Day = 60 tracks or 3.5 hours per day
- Upgrade to Premium built in

MDA
º All features and functionality available on MDA

12. How do I check my balance?
MyDigicel app is the best place for self-service for your Digicel account. You can also check your balance by using the short code *123#

13. My main plan or bundle has “rollover data” does this change?

Scenarios 1 – Customer Migrating from OLD in Market Plans to NEW Prime Bundle
º Data Rollover will NOT be applicable for this customer.

Scenarios 2 – Customer is on the New Prime Bundle and is interested in purchasing the same or another Prime Bundle
º Data Rollover is applicable only when customer buys the same new prime bundle plan.

Scenarios 3 – Customer is on the New Prime Bundle and opts to purchase old plans or Non-Prime Bundle Plans
º Data Rollover will NOT be applicable for this customer.

Scenarios 4 – Customer is on OLD Plan and purchases another OLD (Non-Prime Bundle Plan)
º Data Rollover is applicable only when customer buys the same old plan.

14. What happens if I already have a plan for one of the 6 Apps?

PlayGo 2.0
If you have an active PlayGo Standalone plan, then activate a New Digicel Prime Bundle, the below should happen:
º You will receive the additional data bundle from the Bundle plan activated including prime bundle
º You will continue receiving Premium PlayGo access
º The regular PlayGo dedicated data will take priority in charging whilst using the PlayGo App
º The PlayGo dedicated data will maintain its original validity

D’Music
º If you have an active D’Music Standalone plan, then activate a Digicel Prime Bundle, the below should happen:
º You will receive the additional data bundle from the Bundle plan activated including prime bundle
º You will continue receiving Premium D’Music access
º The regular D’Music dedicated data will take priority in charging whilst using the D’Music App
º If and when the PlayGo bundle is exhausted, the main data will incur D’Music charges
º The D’Music dedicated data will maintain its original validity

BIP
º If you have the Free BiP Text, Audio & Video call promo active on your account, then activate a Revised Freedom Plan with the Digicel Prime Bundle, the below should happen:
º You will receive the additional data bundle from the Bundle plan activated, including prime bundle
º You will benefit from the new BiP bundle as the BiP Promo will end upon the launch of the Prime Bundles
º The BiP bundle will take priority in charging whilst using BiP Audio & Video Calls
º The BIP text messaging will allow the Prime Bundle users to use it unlimited for free
º The BiP bundle will not cover charges for BiP Group Video Calling, Discovery and Games

15. Will my Prime Bundle work while I am roaming?
No, Prime Bundles are not included on the Digicel Roaming Plan.

16. What will happen if I am moving between different plans on Billo providing different storage space
You are still able to access the app for 6 months (180 days) outside of a plan

1. You will not be able to upload new content once you’re above the 5GB free storage
    a. You are still able to upload once they are within the 5GB free allowance
    b. Only while on a plan, you will benefit from Free Upload and download – Data usage
    c. You will be able to accumulate while moving between multiple Billo plans

17. What happens to my data stored on Billo if I don’t renew a plan or Leave Digicel Network
If storage is greater than 5GB all files will stay for 180 days

º You will need to delete items to get to the 5GB free allowance within the 180 days
- You will receive notifications within the 180 days grace period to reduce storage to the free storage allowance while off a plan
- NB – No files will be deleted by the system if you reduce your storage to the free allowance within the 180 days grace period.

18. If you are still above the 5GB free allowance, all files will be deleted after the 180 days grace period Will I get a notification when a service within an App is not included in the dedicated data allotment of an App
Yes, you will be notified as soon as you are going to be charged from the main account.

19. Does data come of my main account when using the Apps, when I still have App allocated data available
Yes, there are specific functions within the Apps that will consume data from your main account rather than the data allocated to the App.

The functionalities within the App that consumer data from the main account are listed below:

BiP
º Multi user video Calls
º Gaming
º Discover
º Location

GoLoud
º Podcast video on demand will consume data from the Main Account and NOT the data allocated to the GoLoud App

LOOP
º Advertising, Images and Videos will be consumed from the Main Data Account and NOT from Data allocated to the App

20. Who can I ask for more information?
Please email TO_Marketing@digicelgroup.com or see the Marketing Team.