Who can activate a PlayGo pass?
This pass is available to all Digicel Prepaid and Postpaid customers.
How do I activate this pass?
Prepaid and Postpaid customers may activate the pass by dialing *141# or visiting the MyDigicel App from their mobile phone at p.mydigicel.net
How long is this pass valid for after activation?
• The Day pass expires at 11:59pm on the day of the activation after receiving the activation SMS.
How much data do I get with this pass?
Customers will receive 5GB of data to stream on the PlayGo app only.
Where can I download the My Digicel App?
You can download the My Digicel App from either the Android PlayStore or the Apple App Store. Download it now from your Digicel phone at p.mydigicel.net
If I activate a PlayGo pass, will I be able to activate a regular data plan or mixed bundle (data+talk) and have both working at the same time?
Yes, you may activate any other data only plan or mixed bundle and your PlayGo pass will still continue working without inconvenient.
Can I use the data allocation of my PlayGo pass outside of the PlayGo app?
No, customers can only use their PlayGo pass data allocation to stream on the PlayGo app.
Is there a limit to how many times I can activate this pass?
No, customers may purchase the PlayGo Day pass as many times as they’d like.
What is the minimum internet connection speed required to use my pass?
To enjoy of the streaming quality, ensure you are connected to the Digicel Mobile network (4G or LTE) or to a High-speed WiFi service.
What happens if my internet connection speed is not fast enough for PlayGo?
If your internet connection speed is not fast enough, PlayGo will adapt to give you the best quality for your internet speed.
What devices can I use to stream PlayGo?
You can use your Android Phone, iPhone, iPad and Android tablets for the best streaming.
What is the minimum requirement for my devices to be able to access PlayGo?
The minimum requirements for your devices to be able to access PlayGo are listed below:-
Android Devices - Android OS 4.1 and above.
Apple iOS Devices for iPad and iPhone - iOS 8.0 and above.
Not sure what version of Operating System you’re running?
• Android devices: Go to “Settings” “About device”
• Iphone devices: Go to “Settings” “General” “About”
How many devices can I connect to my PlayGo account at the same time?
You can connect as many devices as you wish. However, you will only be able to watch TV on one of the devices at a time, so keep this in mind if you pass to share an account with your household. If you try several times to watch TV, it will result in an error message stating that you are “Unable to login. Too many connections”. Once received, you are required to end any other active session and retry your login.
Can I use PlayGo when I travel?
Yes; you can use PlayGo when you travel. However, data usage while roaming will be charged at roaming rates. You will also be able to access PlayGo via Wi-Fi connection for the duration of your pass.
What happens when my free PlayGo Pass expires?
When your free PlayGo Pass expires, you will no longer have access to the PlayGo app. To continue watching your favourite movies and sports, you may activate a new PlayGo pass from only $3.00 via the My Digicel App at p.mydigicel.net or by dialing *141# from your Digicel mobile phone.