Prime Bundle Update
As part of Digicel’s effort to drive digital adoption and provide better experience to our customers, we are adding top third-party applications within the already loaded packages. The apps to be included are: (1) Youtube (2) TikTok.
Similar to the existing Apps (BiP, Billo, SportMax, Dmusic, GoLoud, Loop and My Digicel App (MDA)), we will be offering a portfolio of products for prepaid and postpaid customers that will include a ‘data-allowance’ that will enable customers to use these new third-party apps without consuming extra balance from their principal account.
Frequently Asked Questions
For Prepaid Customers, where old portfolio is replaced by new one
Customers will automatically have this option after the product launch. The change will be communicated via ‘SMS’ and new apps allotment will be added into MDA.
“It's Prime Time! Upgrade to our New Unlimited Prime Bundles. Now you have more data to enjoy Youtube, TikTok, movies, music, live sports & news+ unlimited talk & local SMS on our new Digicel Prime Bundles. #Get'inPrimed #Bettertogether”
For Prepaid Customer, where old portfolio remains and new one is added as option:
Customer will not experience any difference at all and the new product will be appeared in the various storefronts (i.e. USSD, MDA, IVR and CRM available for agents). Customer will be required to deactivate old bundle and buy new bundle in order to access to new offer.
For Postpaid Customers, where old portfolio is replaced by new one:
Customers will automatically have this option after the product launch. The change will be communicated via ‘SMS’ , and upcoming bill ‘name’ will also be adjusted. Additionally, new apps allotment will be added into MDA.
“It's Prime Time! Upgrade to our New Unlimited Prime Bundles. Now you have more data to enjoy Youtube, TikTok, movies, music, live sports & news+ unlimited talk & local SMS on our new Digicel Prime Bundles. #Get'inPrimed #Bettertogether”
For Postpaid Customer, where old portfolio remains and new one is added as option:
Customer will not experience any difference at all and the new product will be appeared in the various storefronts (i.e. USSD, MDA, IVR and CRM available for agents). Customer will be required to deactivate old bundle and buy new bundle in order to access to new offer.
This is about giving our customers more and allowing them to enjoy, touch and feel our suite of digital experiences as they live their best digital lives with us. The Digital Apps Bundle has more value through LARGE data allocations and an array of easy and brilliant Apps (including now Youtube and TikTok).
Yes, all customers will have the access to purchase the Digital Bundles.
All TikTok and Youtube Traffic comes from their respective bundles however these apps also rely on some 3rd party resources for certain functions.
i.e YouTube uses Google analytics when browsing the app and TikTok sources their gifs outside of the app. These would not be coved by the apps dedicated data.
Hence if a customer is out of main data to assist and attempts to use YouTube, searching or moving to another video would not work. Likewise, Tiktok sending gifs would not be successful.
You can activate / purchase your bundle through 3 methods :
Web, MDA or UMM User Experience:
· Activation (Web):
- Customers will be able to activate the Digicel Prime Bundle by accessing MyDigicel Web.
- After gaining access to My Digicel by entering the Digicel ID, the customer will go the ‘My Plans’ section, select available plan, and click on the desired PRIME Bundle Plan to activate the plan.
- After selecting the desired PRIME Bundle plan the following will happen:
- If the customer has sufficient credit they will receive a SMS advising that the plan has been successfully activated.
- If the customer has insufficient credit they will receive a SMS advising of insufficient funds to activate the plan, please top up and try again.
· Activation (MyDigicel App):
- Customers will be able to activate the New Prepaid PRIME Bundle Plan by accessing the MyDigicel App
- After gaining access to My Digicel by entering the Digicel ID, the customer will go the My Plans section, select available plan, and click on the desired Prepaid PRIME Bundle to activate the plan.
- After selecting the desired PRIME Bundle plan the following will happen:
· If the customer has sufficient credit they will receive a SMS advising that the plan has been successfully activated.
· If the customer has insufficient credit they will receive a SMS advising of insufficient funds to activate the plan, please top up and try again.
· Activation (UMM):
- Customers will dial *141# to access the UMM menu.
- Customers will then enter the desire selection code that will bring them to Prepaid PRIME Bundle Menu.
- In the Prepaid PRIME Bundle Menu, the customer will enter the desire selection code and activate the desired duration PRIME Bundle plan.
- Once the customer confirms their activation of the PRIME Bundle plan they will receive a flash USSD message and follow by a SMS stating:
· That the plan successfully activated if the customer had sufficient credit for activation.
· Or if there was insufficient credit available for plan activation, the SMS would advise to please add the required funds and try again.
· Renewal:
- Customers will receive a notification 2 days and 1 day before their PRIME Bundle expires advising that their plan will auto renew.
· If at expiry the customer has sufficient credit on the plan will auto renew.
· If the customer has insufficient credit at plan expiry, the auto renewal would have failed and the PRIME Bundle ends.
- Customers will also be able to opt out of auto-renewal via UMM or the My Digicel App or the My Digicel Web.
· Expiry:
- When PRIME Bundle expires customers WILL NOT keep the remaining MB for their Digital Services DAs as NO GRACE PERIOD will be applied; However, customer will have Grace Period as per usual for their regular Data, Voice and SMS bundle.
- Grace Period will remain the same for Data, SMS and Voice Bundles.
- Once the plan expires, customer will lose all remaining Digital Services bundles.
Ø D’Music: D’Music Bundle > Data Bundle > Main Credit
Ø BiP Usage: BiP promo > BiP Bundle > Data Bundle > Main Credit
Ø SportsMax: SportsMax DA > Data Bundle > Main Credit
Ø PlayGo: PlayGo Bundle > Data Bundle > Main Credit
Ø Billo: Billo Bundle > Data Bundle > Main Credit
Ø Loop: Loop data > Data Bundle > Main Credit
Ø GoLoud: GoLoud data > Data Bundle > Main Credit
Ø YouTube: YouTube Bundle > Data Bundle > Main Credit
Ø TikTok: TikTok Bundle > Data Bundle > Main Credit
MyDigicel app is the best place for self-service with your Digicel account. You can also check your balance via UMM *141#
Transit Table (Rollover/Accumulation Rules) |
||||
Services |
Old to Old |
Old to New |
New to New |
New to Old |
Voice |
YES |
YES |
YES |
YES |
SMS |
YES |
YES |
YES |
YES |
DATA |
YES |
YES |
YES |
YES |
PlayGo |
YES |
YES |
YES |
YES |
D'Music |
YES |
YES |
YES |
YES |
SportsMax |
YES |
YES |
YES |
YES |
Billo |
YES |
YES |
YES |
YES |
BiP |
YES |
YES |
YES |
YES |
Loop |
YES |
YES |
YES |
YES |
GoLoud |
YES |
YES |
YES |
YES |
YouTube |
N/A |
NO |
YES |
NO |
TikTok |
N/A |
NO |
YES |
NO |
These Digicel Prime Bundles Terms and Conditions (the “Terms”) apply to you and govern your purchase and use of the Digicel Prime Bundles (collectively referred to as the “Bundles”) for access to certain digital mobile applications (collectively referred to as the “Apps”). You should read these Terms carefully before purchasing or using a Bundle.
“We” or “us” means DIGICEL ANGUILLA LIMITED a company incorporated in Anguilla, having its registered office at Rock Farm, Anguilla. References to “Digicel”, “we”, “our” and “us” in these Terms also includes our subsidiaries and affiliates (“Affiliates”) from time to time.
“You” means the Digicel customer, with an Active account, purchasing or using a Bundle (and “your” shall have the same meaning).
By purchasing a Bundle and accessing or using the Apps in the Bundle, whether occasionally, frequently or permanently, or by otherwise indicating your consent, you agree to be bound by these Terms.
If you do not agree to or accept any of these Terms, you should not purchase or use any Bundles.
DIGICEL PRIME BUNDLE APPS
1. The Digicel Prime Bundle includes the following Apps, which you will be able to download from the App Stores.
1. PlayGo |
6. SportsMax |
2. GoLoud |
7. Loop |
3. D’Music |
8. My Digicel |
4. BiP |
9. YouTube |
5. Billo |
10. Tik Tok |
|
|
ABOUT THE SERVICE
2. Bundles are available to all Digicel customers with an Active account, as defined below. Your account may be in one of four states:
a. Active – Your account becomes active once you have made or received your first call using your preinstalled credit given by Digicel. You must thereafter recharge/top up your account to keep it active. The number of days your account remains active is dependent on the value of the top-up purchased.
b. Inactive – Your account becomes inactive when you have utilized all the credit added to your account/the entire value of your top-up. In this state, you can receive calls or SMS (text messages) but you cannot use a paid Service. You can only call emergency numbers, toll free numbers and Customer Care as well as your fast recharge number to top up your account,
c. Deactive – Your account moves into this state when your credit has expired. In this state, you can receive calls and SMS (text messages), however you cannot use a paid Service. You can only call emergency numbers, toll free numbers and Customer Care as well as your fast recharge number to top-up your account.
d. Expired – Your account becomes expired if there is no sim activity or if you fail to recharge your account for 120 days. At this point your account will be terminated and you will be removed from the Network. Your number and any credit on your account will be lost. You may not transfer any credit balance to a third party and Digicel will not be liable to compensate you for this loss.
4. The App Data allotted for each App will apply to usage of that respective App only. Please note that some Apps may have some functions that will use your Main Data and not your App Data. If you try to access a function that will use your Main Data, you will receive a warning.
5. You may purchase a Bundle or check your balance using any of the following platforms or methods:
a. My Digicel Application;
b. By dialing the Digicel activation code of your country *141#
c. By visiting a Digicel retail outlet.
6. Your Bundle will renew automatically. When you are close to the end of your Bundle, you will be notified so that you can prepare to be charged for renewal or opt out of automatic renewal.
7. If you do not have enough credit to renew automatically when your Bundle expires or if you opt out of automatic renewal, you may manually purchase a new Bundle when you are ready.
8. When a Bundle expires, or your App Data for particular Apps are exhausted before expiration, you may continue to access and use the Apps with Wi-Fi, your Main Data, and/or your credit, but you will no longer have App Data for those Apps.
9. If you have not used all of your App Data before expiry, and your automatic renewal is successful, unused App Data will “rollover” to your next billing period, allowing you to have up to a maximum of two (2) times the amount of App Data of your Bundle, in total.
10. If you have already purchased an individual plan for one of the Apps, and subsequently purchase a Bundle before the expiry of that plan, the App Data in the Bundle will be used first, then, if exhausted, the App Data from your plan will be used before using your Main Data.
11. The price for a Bundle may be found on the App, the My Digicel Application or the Digicel website of your country. As of September 29, 2021 these prices have been updated.[JH2]
Additional Terms and Conditions
A. This product is offered for your personal use and not for commercial use.
B. You are solely responsible for maintaining an Active account and for all associated fees and costs incurred by you for connectivity and data usage in relation to your use of the Apps in the Bundles. Be reminded that once roaming, you may not be able to use App Data from your Bundles depending on available roaming plans and allowances.
C. You must have a subscription with YouTube or Tik Tok (“the Third Party Apps”) first before you are able to access them through the Digicel Prime Bundle.
D. Your use of the Third Party Apps is governed by their respective terms of use, terms and conditions and privacy policies found on their respective websites. Digicel is not responsible for your use of the Third Party Apps. Please contact the Third Party Apps directly if you encounter any issues with the use of the Third Party Apps.
E. We reserve the right to terminate this offer if, in our sole opinion, the Bundles are being abused, such abuse to include but not be limited to reselling or attempts to resell App Data, whether on a commercial basis or otherwise, general abuse deemed as an attempt to undermine the integrity of our services.
F. We reserve the right to modify, extend or discontinue (permanently or temporarily), these Bundles being offered to you at our discretion.
G. We reserve the right to, at any time, with or without notice, vary or cancel the terms and conditions of this product. In the event of us giving notice to you of any such changes to or cancellation of the Bundles, it shall suffice for us to give you notice via messages to your handset/device or to post such notification on the Digicel website or the App. Any such notification shall be effective immediately or as of the date referred to in such notifications.
H. You accept that certain content on the Apps may not be available in your country or in your preferred language due to contractual licensing restrictions. Please note that content available in your current location may become unavailable to you if you travel to another location in which content is restricted.
I. You accept that, when you purchase a Bundle, if you port your number or if the number used for the purchase is found to no longer be a Digicel number, your Bundle will be immediately terminated.
J. In addition to these Terms and Conditions, you remain bound by any other terms and conditions of use for any of our other services including the terms and conditions for Digicel’s Prepaid and Post-paid mobile telephone and data services, the Terms and Conditions of the Digicel website and the Terms and Conditions of the My Digicel Application.
K. For customer support, or to report a problem or send us your feedback, please contact us through the customer support chat feature on the My Digicel Application.
L. The terms and conditions which apply to any Bundle are those published on the Digicel website at the time that you activate your Bundle. These will only apply for the Bundle duration. If you manually or automatically activate a Bundle that you have previously activated, then the terms and conditions that apply are those published at the time of your most recent activation.
M. Your use of the Bundles is governed by our Privacy Notice which can be found here, and can be updated from time to time with thirty (30) days’ notice.
