In an effort to provide subscribers the best data experience and value for money, we will be implementing the below PAYGo Reduction Initiative for our prepaid customers.
1. How does PAYGO data work?
Customers without a data plan or bundle, and customers who have exhausted the data in their plan or bundle will have the option to opt-in to use Pay As You Go Data. Once a customer has opted in, data usage will be charged at a rate of $0.34 per megabyte.
2. How can I opt in to using PAYGO data?
A customer, who wishes to use the Pay As You Go data option, can do so by way the following options:
I. A UMM menu will pop up on the screen when attempting ANY data activity without a plan or with all plan data exhausted.
II. Dial the short code *135# send, then proceed to select the PAYGo Opt-in option from the UMM menu.
III. The customer can visit the PAYGO section in MDA and activate the service from there.
I. The option to ignore/dismiss the UMM popup will always be available to the subscriber. However, customers will not be able to use data through PAYGo unless the opt-in option is enabled.
II. If ignored/dismissed the popup is configured to appear 4 times within a 24-hour period (once the subscriber has not opted into PAYGo or no data plan is activated).
III. The popup will also appear every time the customer attempts data activity without a plan active or no available data in their plan
4. Once I have opted in to using PAYGO data, how long will it last?
PayGo will remain active for a period of 24hours.
5. Will I receive a confirmation or message after I have opted in?
Yes, an SMS is received advising of the opt-in success as well as the cost per MB.
6. While I am using PAYGO data, if I choose to opt-out, am I able to do so?
Yes, customers can opt-out of PayGo using the following options.
I. Customers can dial the short code *135#, then select the PAYGo opt-out option from the UMM menu.
II. The customer can visit the PAYGO section in MDA and opt-out of the service from there.
7. Will I receive a notification or message once I have opted out of using PAYGO data?
Yes, an SMS will be received advising of the success.
8. Will I have to restart my device after opting in/out?
Yes, a restart is always preferred before using a service.
9. Does PAYGO opt-in automatically renew?
10. Do I need credit on my account to allow me to opt-in?
Opting in to PAYGo requires a minimum of the PAYGo rate per mb, which is $0.34.
11. If I have an existing plan with data, can I opt-in to PAYGO and which plan takes priority?
No, the option to opt into PAYGo is only available when a customer’s data is exhausted or the customer has no plan active.
12. Do I need to deactivate PAYGO in order to activate a plan?
No. Activating a new plan opts the customer out of PAYGo automatically.
13. Apart from the SMS is there anywhere I could check/confirm that PAYGO is currently active.
Yes. One may verify in MDA in active plan section and by dialing *135#, if there is no PAYGO opt in option the plan is already active
Additional Terms and Conditions
A. This product is offered for your personal use and not for commercial use.
B. You are solely responsible for all associated fees and costs incurred by you for connectivity and data usage in relation to your use of the mobile data. Be reminded that once roaming, you may not be able to use Data from your Bundles depending on available roaming plans and allowances.
C. We reserve the right to terminate this offer if, in our sole opinion, the PayGo offer is being abused, such abuse to include but not be limited to reselling or attempts to resell Data, whether on a commercial basis or otherwise, general abuse deemed as an attempt to undermine the integrity of our services.
D. We reserve the right to modify, extend or discontinue (permanently or temporarily), this PayGo product being offered to you at our discretion.
E. We reserve the right to, at any time, with or without notice, vary or cancel the terms and conditions of this product. In the event of us giving notice to you of any such changes to or cancellation of the PayGo product, it shall suffice for us to give you notice via messages to your handset/device or to post such notification on the Digicel website or the App. Any such notification shall be effective immediately or as of the date referred to in such notifications.
F. In addition to these Terms and Conditions, you remain bound by any other terms and conditions of use for any of our other services including the terms and conditions for Digicel’s Prepaid mobile telephone and data services, the Terms and Conditions of the Digicel website and the Terms and Conditions of the My Digicel Application.
G. For customer support, or to report a problem or send us your feedback, please contact us through the customer support chat feature on the My Digicel Application.