Roam Easy Terms And Conditions




Frequently Asked Questions

International Roam Easy Prepaid and Postpaid Plans

With Roam Easy customers can use their phones in selected roaming destinations. Digicel provides data to be used while roaming and calls can be made for a discounted rate. See question 4. 

·         Roaming Data Allotment

·         Free incoming calls from Home

·         Local calling rates to home or international countries

 

Note: Rates will differ by location

The International Roam Easy plans that are available for Prepaid and Postpaid customers are 3, 7, and 14 Days plans.

Prepaid

 

Plan Name

Price in SRD

(incl. tax)

Data amount

in MB

3 days Roam Easy International Bundle

220

500

7 days Roam Easy International Bundle

320

1024

14 days Roam Easy International Bundle

420

1536

 

Postpaid

 

Plan Name

Price in SRD

(Excl. tax)

Data amount

In MB

3 days Roam Easy International Bundle

186.14

500

7 days Roam Easy International Bundle

279.67

1024

14 days Roam Easy International Bundle

373.21

1536

Prepaid

 

Plan Name

Make a call in visiting country

Make a call in visiting country to Suriname

ROW

SMS

3 day Roam Easy International Bundle

Regular

SRD 4.51 p/m

Regular

1.04 per sms

7 day Roam Easy International Bundle

Regular

SRD 4.51 p/m

Regular

1.04 per sms

14 day Roam Easy International Bundle

Regular

SRD 4.51 p/m

Regular

1.04 per sms

 

Postpaid

 

Plan Name

Make a call in visiting country

Make a call in visiting country to Suriname

ROW

SMS

3 day Roam Easy International Bundle

Regular

4.02

p/m

Regular

0.39 per sms

7 day Roam Easy International Bundle

Regular

4.02 p/m

Regular

0.39 per sms

14 day Roam Easy International Bundle

Regular

4.02 p/m

Regular

0.39 per sms



All Digicel prepaid and postpaid customers are eligible to activate these International Roam easy plan.

Yes, corporate customers can also activate these plans. 

This plan can be activated via My Digicel App, UMM *100# or the website www.digicelsuriname.com. If you choose to activate Roam Easy on the website, please go to the top-up section and follow the instructions. Please note that you will need a valid credit card. 

Yes. Activate a roaming bundle before leaving your local/home country. We ask that you activate the roaming feature on your device before your arrival in roaming destination to ensure the best customer experience.

·         There is no limit to the number of times this plan can be activated.

·         Subscriber can buy multiple of same or other International Roam Easy plan at any given time.

The International Roam Easy plan WILL NOT auto renew

No, Roll over data is not applicable 

Customers will be able to check their balance via the My Digicel app in the section Account & Balances

No, you will not be charged, because you will not be able to use data once the MB’s are depleted. 

Yes, customers will be able to use Digi-loan credit to purchase the Prepaid International Roam Easy plan.

The New International Roam Easy plan will be available in eligible countries, see file below with eligible roaming destinations.

 

Country Operator
Albania Vodafone - Albania
Algeria ATM Mobilis
Algeria Wataniya Télécom Algérie
Argentina AMX Argentina S.A.
Argentina Telecom Argentina S.A.
Argentina Telefónica Móviles Argentina S.A.
Australia TPG Telecom Limited
Austria A1 Telekom Austria AG
Austria Hutchison Drei Austria GmbH
Austria T-Mobile Austria GmbH
Bahamas Be Aliv Limited
Bahrain STC Bahrain B.S.C Closed
Bahrain Zain Bahrain B.S.C
Belgium ORANGE Belgium nv/SA
Belgium Proximus PLC
Belgium Telenet Group NV/SA
Belize Speednet Communications Ltd
Brazil TIM S.A.
Brazil Vivo S.A.
Bulgaria A1 Bulgaria EAD
Canada Bragg Communications Inc.
Canada Freedom Mobile Inc
Canada Videotron Ltd
Chile Claro Chile SA
China China Mobile Limited
Colombia Colombia Movil S.A.
Colombia Comunicacion Celular S.A (Comcel S.A)
Costa Rica Instituto Costarricense de Electricidad - ICE
Costa Rica Telefónica de Costa Rica TC, S.A.
Croatia A1 Hrvatska d.o.o
Croatia Telemach Hrvatska d.o.o.
Cuba Empresa de Telecomunicaciones de Cuba, SA (ETECSA)
Cyprus PrimeTel PLC 
Czechia O2 Czech Republic a.s.
Czechia Vodafone Czech Republic a.s.
Denmark Telenor A/S
Denmark Telia Nattjanster Norden AB
Dominican Republic Altice Dominicana, S.A.
Ecuador Otecel Sociedad Anónima
Egypt Etisalat - Misr
Egypt Vodafone Egypt Telecommunications S.A.E
Equatorial Guinea Muni S.A.
Estonia Elisa Eesti AS
Estonia Tele2 Eesti Aktsiaselts
Estonia Telia Eesti AS
Faroe Islands FT Samskifti
Faroe Islands P/F Kall
Finland Elisa Corporation
Finland Telia Finland Oyj
Finland Ålands Telekommunikation Ab
France Free Mobile
France Orange
Gambia Africell (Gambia) Limited
Germany Telekom Deutschland GmbH
Germany Vodafone GmbH
Ghana Airtel Ghana Limited
Ghana Airtel Ghana Limited
Ghana Vodafone Ghana
Greece Vodafone-Panafon Hellenic Telecommunications Company S.A.
Greece Wind Hellas Telecommunications Single Member S.A.
Guatemala Comunicaciones Celulares S.A.
Guatemala Telecomunicaciones de Guatemala, S.A. (TELGUA)
Guyana U-Mobile (Cellular) Inc
Honduras Telefónica Celular, S.A. (CELTEL)  
Hong Kong, SAR China China Mobile Hong Kong Company Limited
Hong Kong, SAR China Hong Kong Telecommunications (HKT) Limited
Hong Kong, SAR China SmarTone Mobile Communications Limited
Hungary Vodafone Hungary Ltd.
Iceland IMC Ísland ehf.
Iceland Nova ehf.
Iceland Síminn h.f.
Iceland Sýn hf.
India Bharti Airtel Limited
India Tata Teleservices Limited
India Vodafone Idea Limited
Indonesia PT Telekomunikasi Selular
International Airspace AeroMobile AS
International Waters Telecom26 AG
International Waters Telenor Maritime AS
Ireland Meteor Mobile Communications Limited
Ireland Three Ireland (Hutchison) Limited
Ireland Vodafone Ireland Limited
Israel Hot Mobile Ltd.
Israel Pelephone Communications Ltd.
Italy Telecom Italia SpA
Italy Vodafone Italia S.p.A
Latvia Latvijas Mobilais Telefons
Latvia Tele2 SIA
Lebanon Mobile Interim Company 2 (MIC2)
Liberia Orange Liberia
Liechtenstein Salt (Liechtenstein) AG
Liechtenstein Telecom Liechtenstein AG
Lithuania Telia Lietuva AB
Lithuania UAB Tele2
Luxembourg Orange Communications Luxembourg S.A.
Luxembourg POST Luxembourg
Luxembourg Proximus Luxembourg S.A
Malaysia Celcom Axiata Berhad
Malaysia Digi Telecommunications Sdn Bhd
Malaysia Maxis Broadband Sdn. Bhd.
Malta Epic Communications Limited 
Malta GO p.l.c.
Mauritius Cellplus Mobile Communications Ltd.
Mauritius Mahanagar Telephone (Mauritius) Ltd.
Mexico Radiomóvil Dipsa, S.A. de C.V.
Monaco Monaco Telecom S.A.M.
Morocco Itissalat Al-Maghrib S.A.
Morocco Wana Corporate S.A.
Netherlands KPN B.V.
Netherlands Vodafone Libertel B.V.
Netherlands Antilles Curaçao Telecom N.V.
New Zealand Vodafone New Zealand Ltd
Nicaragua Telefonia Celular de Nicaragua S.A. (TCN)
Nigeria Emerging Markets Telecommunication Services Ltd
Norway Telenor Norge AS
Norway Telia Norge AS
Oman Oman Telecommunications Company S.A.O.G.
Oman Omani Qatari Telecommunication Company SAOG
Paraguay AMX Paraguay S.A.
Paraguay Telefonica Celular Del Paraguay S.A.E.
Peru América Móvil Perú, S.A.C.
Philippines Globe Telecom, Inc.
Philippines Smart Communications, Inc.
Poland Polkomtel Sp. z o.o. 
Portugal MEO - Serviços de Comunicações e Multimédia SA
Portugal NOS – Comunicações, S.A.
Portugal Vodafone Portugal - Comunicações Pessoais, S.A.
Puerto Rico Puerto Rico Telephone Company, Inc.
Qatar Vodafone Qatar Q.S.C.
Romania S.C. Vodafone Romania S.A.
Russian Federation LLC T2 Mobile
Russian Federation PJSC Mobile TeleSystems (MTS)
Russian Federation VimpelCom PJSC
Saudi Arabia MTC Saudi Arabia (Zain)
Serbia A1 Srbija d.o.o. Beograd
Seychelles Cable and Wireless (Seychelles) Ltd
Sierra Leone Africell Sierra Leone Limited
Slovakia O2 Slovakia, s.r.o.
Slovenia A1 Slovenija, d.d.
Slovenia Telemach d.o.o.
South Africa Vodacom (Pty) Ltd.
Spain Telefónica Móviles España S.A.
Spain Vodafone España, S.A.U.
Spain Xfera Móviles, S.A.U.
Sri Lanka Hutchison Telecommunications Lanka (Pvt) Ltd
Sweden Tele2 AB
Sweden Telenor Sverige AB
Sweden Telia Company AB
Switzerland Salt Mobile SA
Switzerland Sunrise UPC GmbH
Thailand Advanced Wireless Network Company Limited
Turkey Turkcell Iletisim Hizmetleri A.S.
Turkey Vodafone Telekomunikasyon A.S
Turks and Caicos Islands Digicel (Turks & Caicos) Limited
Turks and Caicos Islands Digicel Turks and Caicos Islands
Ukraine PrJSC VF Ukraine
United Arab Emirates Emirates Integrated Telecommunications Company PJSC
United Arab Emirates Emirates Telecom Corp-ETISALAT
United Kingdom JT (Jersey) Limited
United Kingdom Manx Telecom
United Kingdom Sure (Guernsey) Limited
United Kingdom Vodafone Ltd
United States AT&T Mobility
United States Limitless Mobile, LLC
United States T-Mobile USA, Inc
Uruguay AM Wireless Uruguay S.A.
Uruguay Antel
Venezuela, Bolivarian Republic of Corporacion Digitel C.A.
Australia TPG Telecom Limited
British Virgin Islands Digicel (BVI) Limited
Canada Bell Mobility Inc.
Canada SaskTel
Canada TELUS Communications Inc.
Japan KDDI Corporation
Japan NTT DOCOMO, Inc.
Japan SoftBank Corp.
Korea, Republic of KT Corporation
Macao, SAR China Companhia de Telecomunicações de Macau, S.A.R.L.
Mexico AT&T Comercializacion Movil, S. de R.L. de C.V.
Mexico Pegaso PCS, S.A. de C.V.
Netherlands Antilles Telcell N.V.
New Zealand Two Degrees Networks Limited
Panama Digicel (Panama) S.A.
Switzerland Swisscom (Switzerland) Ltd
Taiwan, Province of China Chunghwa Telecom
Taiwan, Province of China Far EasTone Telecommunications Co Ltd
Taiwan, Province of China Taiwan Star Telecom Corporation Limited
Thailand National Telecom Public Company Limited
United States NE Colorado Cellular, Inc

 

Note: Prepaid & Postpaid customers roaming in a country not listed as an eligible roaming plan destination will be paying standard roaming costs whether or not a roaming plan is active.

Customer Care can be contacted through the social media channels: Live chat, Facebook, Instagram or call +5978193444. 







Caribbean Roam Easy Prepaid and Postpaid Plans

With Roam Easy customers can use their phones in selected roaming destinations. Digicel provides data to be used while roaming and calls can be made for a discounted rate. See question 4. 

The Prepaid Caribbean Roam Easy plans that are available are 3, 7, and 14 Day plans. 

•                     Roaming Data

•                     Free incoming calls from Home

•                     Local calling rates to home or international countries

Note: Rates will differ by location

 

Prepaid

 

Plan Name

Price (incl. tax)

In SRD

Data amount

In MB

3 day Roam Easy Caribbean Bundle

220

3072

7 day Roam Easy Caribbean Bundle

320

7168

14 day Roam Easy Caribbean Bundle

420

10240

 

Postpaid

 

Plan Name

Price (Excl. tax)

In SRD

Data amount

In MB

3 day Roam Easy Caribbean Bundle

186.14

3072

7 day Roam Easy Caribbean Bundle

279.67

7168

14 day Roam Easy Caribbean Bundle

373.21

10240

Prepaid

 

Plan Name

Make a call in visiting country

Make a call in visiting country to Suriname

Rest Of World

Price per SMS

3Days

Regular

4.51

Regular

1.04

7Days

Regular

4.51

Regular

1.04

14Days

Regular

4.51

Regular

1.04

 

Postpaid

 

Plan Name

Make a call in visiting country

Make a call in visiting country to Suriname

Rest Of World

Price per SMS

3Days

Regular

4.02 p/m

Regular

0.39

7Days

Regular

4.02 p/m

Regular

0.39

14Days

Regular

4.02 p/m

Regular

0.39

All Digicel prepaid & postpaid customers can activate these Caribbean Roam Easy plans.

Yes, corporate customers can also activate these plans. 

These plans can be activated via My Digicel app, website www.digicelsuriname.com  or UMM *100#. If you choose to activate Roam Easy on the website, please go to the top-up section and follow the instructions. Please note that you will need a valid credit card. 

Yes. Activate a roaming bundle before leaving your local/home country. We ask that you activate the roaming feature on your device before your arrival in roaming destination to ensure the best customer experience.

•                     There is no limit to the number of times this plan can be activated.

•                     Subscriber can buy multiple of same or other Caribbean Roam Easy plans at any given time.

The Caribbean Roam Easy plans WILL NOT auto renew.

No, because auto renewal is not applicable for this plan.  

No, your data will not roll-over

Yes, you will receive a text message notifying you that your plan has expired. 

Customers will be able to check their balance via My Digicel app in the section: Account & Balances

No, you will not be charged, because you will not be able to use data once the MB’s are depleted. 

Yes, customers are  able to use Digi-loan credit to purchase the Prepaid Roam Easy Caribbean plans.

The Caribbean Roam Easy plan will be available in the below destinations.

Countries Network
Anguilla Digicel
Antigua and Barbuda Digicel
Aruba Digicel
Bahamas Other
Barbados Digicel
Belize Digicel
Bermuda Digicel
Bonaire Digicel
British Virgin Islands Digicel
Cayman Islands Digicel
Curacao Digicel
Dominica Digicel
El Salvador Digicel
Fiji Digicel
French Guiana Digicel
Grenada Digicel
Guadeloupe Digicel
Guyana Digicel
Haiti Digicel
Jamaica Digicel
Martinique Digicel
Montserrat Digicel
Nauru Digicel
Papua New Guinea Digicel
Samoa Digicel
St. Kitts and Nevis Digicel
St. Lucia Digicel
St. Martin and St. Barth Digicel
St. Vincent and the Grenadines Digicel
Tonga Digicel
Trinidad and Tabago Digicel
Turks and Caicos Islands Digicel
Vanuatu Digicel

 

Note: Prepaid & postpaid customers roaming in a country not listed as an eligible roaming plan destination will pay standard roaming rates whether or not a roaming plan is active.

Customer care can be contacted through the social media channels: Live chat, Facebook, Instagram or call +5978193444. 




Digicel Roam Easy Terms & Conditions

 

Date: as at May 18, 2022

These DIGICEL ROAM EASY BUNDLES Terms and Conditions (the “Terms”) apply to you and govern your use of the Digicel Caribbean and International Roaming Services (“Digicel Roaming Services”) available as a part of the Digicel Roam Easy Bundle packages. These bundled offerings provide all Digicel customers travelling to and from the Caribbean and internationally, on the Eligible prepaid and postpaid plans listed below, to do so utilizing allocated data and specialized rates for outgoing and incoming calls. You should read these Terms and Conditions carefully before registering and subscribing to access these Digicel Roaming Services.

“We” or “us” means Digicel Suriname N.V. a company registered under the laws of Suriname and the registered office of which is at Henck Arronstraat 27-29, Paramaribo.

 “You” means the person accessing or benefitting from the use of the Digicel Roam Easy Bundles (and “your” shall have the same meaning).

You will be taken to have accepted these Terms as soon as you commence use of the Digicel Roaming Services.

By accessing or using the Digicel Roam Easy Bundles, whether occasionally, frequently or permanently, or by otherwise indicating your consent, you agree to be bound by these Terms and amendments thereof.

Digicel reserves the right to revise these Terms at its discretion and/or terminate, suspend in while of in part any Digicel Roam Easy Bundles without prior notice.

If you do not agree to or accept any of these Terms, you should stop using this Digicel Roam Easy Bundles immediately.

 

GENERAL

 

1.     The Digicel Roam Easy Bundles are comprised of the following:

a.     The Digicel Roam Easy International Bundle (Pre-paid);

b.     The Digicel Roam Easy Caribbean Bundle (Pre-paid);

c.     The Digicel Roam Easy International Bundle (Post-paid);

d.     The Digicel Roam Easy Caribbean Bundle (Post-paid).

 

2.       All Bundle offerings include three (3) day, seven (7) day fourteen (14) day subscriptions.  

 

3.     Subject to your activation of the Bundles via the MyDigicel App, any Digicel website and/or activation by entering the required code, Digicel will enable roaming *100#. Once activated your subscription commences and the Bundle charges will apply accordingly.

 

4.     To activate the Digicel Roam Easy Bundles, you will need

a.     Be on a Eligible plan as defined below; and

b.     GPRS Service

 

5.     Your device will be unable to use data overseas without an external internet connection (e.g. Wifi) unless you have purchased a Digicel Roam Easy Bundle.

 

6.     Bundles can be purchased either before you leave Suriname or once you reach your overseas destination.

 

7.     You can activate multiple Bundles at any one time but the last activated one will be active.

 

8.     Bundles cannot be transferred.

 

9.     Once purchased, you must start using your Bundle within the subscription period. Once you have completed activation and received the text notification confirming same, your Bundle shall last for the specified number of days of that particular subscription e.g. 3 days, 7 days or 14 days, and will expire on the last day of the valid subscription at the time of the activation.

 

10.   Any use that does not occur within the subscription period will be lost.

 

11.   In order to be eligible for these Bundles, you must be an active Digicel customer.

 

The following customers are excluded:

 

a.     Postpaid Corporate & Business account customers;

b.     Employees/families of employees, employees of affiliates companies associated with this promotion;

c.     Home & Entertainment only customers;

d.     Postpaid customers with overdue amounts;

e.     Persons under the age of 18 years;

f.      CUG Customers.

 

12.   Digicel Easy Roam Bundles are to be used for personal and non-commercial purposes only.

 

13.   In flight and maritime data use (subject to connection availability of Roaming partner)

 

14.   Digicel shall not provide any refund for Digicel Easy Roam Bundles regardless of any usage or expiry.

 

Additional Terms and Conditions

 

1.     Where an eligible customer Bundle subscription has expired, any and all further use of the Digicel Roaming Services will not be possible.

2.     You can always check your balance at any time on the MyDigicel App.

3.     Where the eligible customer does not have an existing data subscription/plan you will need to purchase the relevant data plan for the additional use described.

4.     You understand and agree that there may be delays in Digicel receiving notice from external carriers for charges to be billed to you. This does not affect Digicel’s right to charge you or receive payment from you.

5.     You accept that, if you port your number or if the number used for the subscription is found to no longer be a Digicel number, your subscription will be immediately terminated.

6.     In addition to these Terms and Conditions, you remain bound by any other terms and conditions of use for any of our other services including but not limited to the terms and conditions for Digicel’s Prepaid and Post-paid mobile telephone and data services, the Terms and Conditions of each Digital Service and the Terms and Conditions of the MyDigicel App.

7.     Please note that this subscription is not a “Chargeable Event” as defined in Digicel’s Prepaid terms and conditions. This means that if you are a prepaid Customer and do not make or receive any calls using the Digicel number used for the Content for 120 days or more, you may lose your number.

8.     This product is offered for your personal use and not for commercial use.

9.     You acknowledge that service outside of Suriname is provided by external carriers and is subject to those carrier’s terms and conditions.

10.   You are solely responsible for all associated fees and costs incurred by you for connectivity and data usage in relation to your use of the Digicel Roaming Services not included in the Digicel Roam Easy Bundle. Be reminded that once roaming, you will not be able to use any data from your local prepaid or select postpaid Content.

11.   Liability: As roaming involves services provided by networks other than Digicel you agree that we will not be responsible for the way in which any external carrier provides or fails to provide any service (including disconnection, lack of coverage or the performance of that carrier’s network).

 

Digicel’s right to make changes

12.   We reserve the right to terminate this offer if, in our sole opinion, the Content are being abused, such abuse to include but not be limited to reselling or attempts to resell the content, whether on a commercial basis or otherwise, general abuse deemed as an attempt to undermine the integrity of our services.

13.   We reserve the right to modify or discontinue (permanently or temporarily), this plan being offered to you at our discretion.

14.   We reserve the right to, at any time, with or without notice, vary or cancel the terms and conditions of this Service. In the event of us giving notice to you of any such changes to or cancellation of the Service, it shall suffice for us to give you notice via messages to your handset/device or to post such notification on the Digicel website or the Digicel Roaming Services. Any such notification shall be effective immediately or as of the date referred to in such notifications.

15.   You accept that certain content on the Digicel Roaming Services may not be available in your country or in your preferred language due to contractual licensing restrictions. Please note that content available in your current location may become unavailable to you if you travel to another location in which content is restricted.

 

Data Protection and Governing Law

16.   By accepting these Terms and Conditions, you consent to the use of your personal data by Digicel and/or any agent appointed by it for the purposes of the administration of the Digicel Prime Bundles and any other purposes to which you have consented. To see our privacy policy visit: www.digicelgroup.com

17.   These terms are governed by Suriname law and you can bring legal proceedings in the Suriname  courts.

 

Notice

18.   For customer support, or to report a problem or send us your feedback, please contact us through the customer support chat feature on the MyDigicel Application or visit the “Contact Us” option on the Digicel Roaming Services.