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PlayGo Watch & Win

Frequently Asked Questions

PlayGo users will compete to win prizes by watching movies and series on-demand in the App. When you start to watch a movie or series on-demand, which is at least 30 minutes in length, a “Watch Event”, is created. An in-App pop-up (the “Video Nanny”) will appear automatically at different intervals throughout your Watch Event. The Video Nanny can either be Regular (pink or orange) or Golden. When you click a Video Nanny, you will be prompted to enter details to be added to a leaderboard where the amount of Video Nannies you have collected will be recorded. The participants with the most Regular Video Nannies collected at the end of each week during the Promotional Period from each Participating Market will be awarded a Weekly Prize. The participant who collects the most Golden Video Nannies at the end of the Promotional Period will win the Grand Prize.

The Promotion is valid from Feb 7, 2022 to Feb 28, 2022 (the “Promotional Period”).

Follow these steps to participate in the Promotion:


Step 1:


Ensure that you have the PlayGo App installed. The app can be downloaded in the Google Play Store on Android devices and in the App Store for Apple devices.

Step 2:

Create one of the following Watch Events in the App: Watch an on-demand movie and/or watch one or more episodes of an on-demand series.

Step 3:

Click the Video Nannies when they pop-up during your Watch Event. Regular Video Nannies will        pop-up at the 30-minute and 45-minute marks. They may also appear at the 1-hour mark. Golden Video Nannies can only appear at the 1-hour mark, so make sure you stream for at least an hour for an opportunity to win the Grand Prize!

Step 4:

After you click a Video Nanny, fill out the information required on the form that will appear. This will enter you into the competition leaderboard which will track how many Video Nannies you have collected.

Step 5:

The top streamer in each Participating Market who collected the most Regular Video Nannies each week will win a Weekly Prize.

Step 6:

The top streamer across all Participating Markets who collected the most Golden Video Nannies at the end of the Promotional Period will win the Grand Prize.

You may participate in the Promotion if you are an active PlayGo subscriber residing in any of the following countries (“Participating Markets”):




Antigua & Barbuda

St. Lucia


St. Vincent & The Grenadines




Trinidad & Tobago





The following persons may not participate in the Promotion:

a.     Postpaid corporate & business account customers;

b.     Any person who, at any time on or after August 1st, 2021, was or is a director, officer, employee, or agent of Digicel Suriname or any of their respective parents, subsidiaries, divisions, or affiliated companies, franchisees or service agencies, independent contractors or suppliers of services to Digicel Suriname;

c.     Families of our employees;

d.     Employees and families of employees of any company associated with this Promotion;

e.     Digicel Postpaid customers with overdue amounts;

f.      Persons under the age of sixteen(16); and

g.     Any person who does not reside in one of the Participating Markets.


The prizes will be awarded, based on their position on the leader board weekly, as follows:




Weekly Prizes

USD 100 CASH + 2 Cinema Vouchers



Grand Prize

IPAD + $200USD + 6month PlayGo Premium




The Weekly Prizes will be awarded for each of the following Watch Periods:



Watch Period

Week 1

Feb 7 -12

Week 2

Feb 13 -19

Week 3

Feb 20- 26

Week 4

Feb 27-28



The participant at the top of the leaderboard in each Participating Market with the most Regular Video Nannies collected during each week of the Promotional Perid will win a Weekly Prize. The participant who collects the most Golden Video Nannies at the end of the Promotion will win the Grand Prize.


If there is a tie regarding the most Video Nannies collected, Digicel shall perform an equal-chance tiebreaker at its discretion, such as a coin toss.

A participant can win a Weekly Prize once (1) during each week of the Promotional Period. Weekly winners are also eligible to win the Grand Prize.

a.     If you win, Digicel will contact you by telephone.

b.     A maximum of three (3) attempts will be made to call you within a period of twenty-four (24) hours.

c.     Where there is no tie, if you do not answer any of our calls, the participant with the second highest record of video nannies will be selected as the first-place winner.

d.     Where there is a tie, if you do not answer any of our calls, the other participant second in command on the leader board will become the first-place winner. If the second winner does not answer, the process will be repeated until a winner is determined.

e.     The above process will be followed for the top prize to be successfully awarded the Grand Prize is awarded user who collects the most Video Nannies.

f.      During the telephone call, our Digicel representative will advise you where and how to redeem your prize.

g.     You will be required to provide government-issued identification. If you are under the age of eighteen (18) years, you must be accompanied by a parent or guardian who must collect the prize on your behalf, and will be required to provide government-issued identification.

h.     You agree that if you are a winner, you will permit photographs of you to be taken and for your image, likeness and name (your “Likeness”) to be used for public relations and marketing purposes free of cost, including the publishing of your Likeness on social media, mainstream media, the App and other platforms that we may choose. If you refuse to do so, you acknowledge that this will result in forfeiture of your right to claim the prize. If you are under the age of eighteen (18) years, your parent or guardian must consent to this on your behalf.


 “The Video Nanny Treasure Hunt” Promotion

Terms and Conditions


Start Date: Feb 7, 2022

End Date: Feb 28, 2022


These Frequently Asked Questions (“FAQs”) and Terms and Conditions (the “Terms”) apply to you and govern your participation in the Promotion. You should read these FAQs and Terms carefully before participating.


“We” or “us” means Digicel, a company registered under the laws of Suriname with registered offices at Henck Arronstraat 27-29. References to “we”, “our”, “us” and “Digicel” in these Terms also include our subsidiaries and affiliates (“Affiliates”) from time to time.


“I” or “you” means the subscriber of the PlayGo mobile application (the “App”) participating in the Promotion (and “my” and “your” shall have the same meaning).


By participating in the Promotion, you agree to be bound by these Terms.


These Terms incorporate the PlayGo Terms of Use and Privacy Policy which you can access via the App.


If you do not agree to or accept any of these Terms, or if you are under the age of sixteen (16) you should not participate in the Promotion.


Additional Terms and Conditions

A.    This Promotion is offered for your personal use and not for commercial use and you agree not to sell any prizes redeemed through this Promotion.


B.    Upon accepting a prize, you will be responsible for reading and accepting any terms and conditions that may be associated with that prize. 


C.    Digicel makes no representations or warranties as to the working condition of any tangible prize. The warranty information provided by the manufacturer of the prize will apply. Please contact the manufacturer of the prize for more information on the warranty of your prize.


D.    You are required to use a compatible smartphone to run the App and participate in the Promotion. A compatible smartphone is an Android (OS 5.0 or higher) or Apple (iOS 11 or higher) smartphone.


E.    We reserve the right to disqualify you or terminate this offer if, in our sole opinion, the Promotion is being abused, such abuse to include but not be limited to selling or attempts to sell the prizes, whether on a commercial basis or otherwise, general abuse deemed as an attempt to undermine the integrity of our services.


F.    We reserve the right to modify, extend or discontinue (permanently or temporarily), this Promotion being offered to you, at our discretion.


G.    You are solely responsible for all associated fees and costs incurred by you for claiming and collection of prizes and for connectivity and data usage in relation to your use of the App.



H.    If a prize is unavailable, we may, at our discretion, substitute the prize with an alternative prize of equal value and/or specification.


I.      We reserve the right to award any forfeited prize to the next qualifying participant in order of most content viewed in the App.


J.     Prizes are not exchangeable and are not redeemable for cash.


K.    We reserve the right to, at any time, with or without notice, vary or cancel the terms and conditions of this Promotion. In the event of us giving notice to you of any such changes to or cancellation of the Promotion, it shall suffice for us to give you notice via messages to your handset/device or to post such notification on the Digicel website or the App. Any such notification shall be effective immediately or as of the date referred to in such notifications.


L.     Any personal data relating to you will be used solely for the purposes of this Promotion by Digicel and/or by any agent appointed by us to assist with running the Promotion on our behalf and will not be disclosed to a third party for any other purpose without your prior consent. By entering this Promotion, you consent to the use of your personal data by Digicel and/or any agent appointed by it to assist with running the Promotion for the purposes of administration of the Promotion (including publishing your full name and county and/or disclosing it to third parties on request if you are selected) and any other purposes to which you have consented. To see our Privacy Policy visit:


M.   Except in the event of its negligence, neither Digicel, nor any other person or party associated with the Promotion, their associated companies, agents, contractors and sponsors or any of its personnel involved in the Promotion, shall be liable whatsoever for any loss or damage incurred or suffered, death or personal injury suffered or sustained, or costs incurred, arising from either participation in the Promotion or from claiming or collecting any prize.


N.    For customer support, or to report a problem or send us your feedback, please visit the “Support” or “Help” option on the App.