Bip Mascot


These “Pick & Win” Promotion (the “Promotion”) terms and conditions (the “Terms”) apply to you and govern your participation in the Promotion for chances to win certain prizes on the My Digicel mobile application (the “App”). You should read these FAQs and Terms carefully before participating in the Promotion.

“We” or “us” means Digicel Suriname N.V., a company registered under the laws of Suriname with registered offices at Henck Arronstraat 27-29. References to “we”, “our” and “us” in these Terms also includes our subsidiaries and affiliates (“Affiliates”) from time to time.

“I” or “You” means the person accessing or using the App to participate in the Promotion (and “my” and “your” shall have the same meaning).

By participating in the Promotion on the App, you agree to be bound by these Terms.

These Terms incorporate the MyDigicel App Terms and Conditions and Privacy Policy, which you can access via the App.

If you do not agree to or accept any of these Terms, you should stop participating in the Promotion immediately.

1.    What is the “Pick & Win” Promotion?                             

As part of our Christmas campaign, the Digicel Christmas “Pick & Win” Promotion (the “Promotion”) allows MyDigicel App (the “App”) users to win prizes through participating in the Pick & Win feature of the App

The Promotion allows you to:

PICK & WIN – activate data plans to win prizes by unlocking boxes in the MyDigicel App (the “App”).



2.    What is the Promotional Period for the Promotion?


The Promotion starts on November 16, 2022, and ends on January 10, 2023 (the “Promotional Period”).



3.    What is Pick & Win?


Pick & Win is a feature of our Promotion that allows participants the opportunity to win prizes. Upon activating a qualifying data plan, participants have the option of picking one of three boxes in the App for a chance to win a prize. Prizes will vary, and there is no guarantee that a participant will win a prize, subject to these Terms.



4.    What activities qualify me to participate in Pick & Win?

Prepaid subscribers:  

Prepaid subscribers:  

Activate one of the following plans:

·         1D Prime Bundle

·         3D Prime Bundle

·         3D Micro Prime Bundle

·         7D Prime Bundle

·         30D Prime Bundle

·         50daysUnlimited Data & Calling plan (Nickerie only)


Postpaid subscribers:  

Postpaid customers automatically apply. Every Wednesday they are able to play Pick&Win for a quaranteed prize. There is no specific action required.



5.    Who is eligible to participate in Pick & Win?

The following persons are eligible to participate in Pick & Win:


a.    Digicel GSM (Mobile) prepaid customers; and

b.    Digicel GSM (Mobile) individual postpaid customers .



6.    How does Pick & Win work?


Pick & Win

Step 1: Activate a qualifying plan

Step 2: Upon activating a qualifying plan, you will get instant access to “Pick & Win” in the App.

Step 3: “Pick & Win” in the App by picking the box of your choice. This must be completed within 24 hours after activating your data plan.

Step 4: Redeem or gift your prize to another Digicel friend.



A.    Prepaid Customers

Step 1: Upon activating a qualifying plan, you will get one (1) chance to pick one of the boxes for your prize

B.    Postpaid Customers

Postpaid customers automatically apply. Every Wednesday they are able to play Pick&Win for a quaranteed prize. There is no specific action required.



7.    What are the chances of winning?


When you participate in Pick & Win, you are not guaranteed to win a prize. However, participants of Pick & Win can enjoy a “Guaranteed Win Day” (subject to these Terms). Guaranteed ‘Win Days’ will be on Wednesdays. Each participant who participates in Pick & Win on a Wednesday will receive a prize. Christmas Day, Boxing Day and New year’s Day 2023 are also considered Guaranteed Windays.



8.    What prizes can I win if I participate in Pick & Win?

Telco prizes –

·         25% Discount on 1D Prime (next purchase)

·         25% Discount on 3D Prime (next purchase)

·         50% Discount on 7D Prime (next purchase)

·         50% Discount on 30D Prime (next purchase)

·         SRD 300 FREE Credit

·         SRD 500 Free Credit

·         1D FREE Facebook

·         1D FREE TikTok

·         Free Any-use 1GB Data

·         Free Any-use 500MB Data

·         Quick Pass

·         7Day Unlimited BiP

·         1Day Unlimited BiP

·         7DayFreeFacebook

·         7Day1GBGoLoud

·         7Day3GBGoLoud

·         1Day1GBGoLoud

·         1Day2GBGoLoud


Tangible prizes –

·         Cooler Box

·         Firework Package

·         LTE Smartphones

·         Owru Yari Packs

·         Samsung 50” TV

·         Scooter

·         Cash

Vouchers for:

·         Grocery

·         Food

·         Beverages




A.    How are prizes redeemed?                                                                                               Telecomms prizes (data)

You can redeem your Telco prize immediately in the App.


B.    Tangible prizes

You can redeem your prize by calling Customer Care on 100 from your Digicel phone or chat Live with a CC agent with Ruby in MDA or the Digicel Suriname website. Once you’ve won a prize, a representative of Digicel will contact you. In order to redeem your prize, you will need to show valid ID and the number that is listed as the winning number.



9.    How are prizes gifted?

You can gift your Pick & Win prize to another Digicel customer by selecting the “Gift” option when your gift appears on screen in the App.






10. Who cannot participate in the Promotion?

The following customers are excluded from participating in the Promotion:

a.    Postpaid Corporate & Business account customers

b.    KirpalaniCom Customers

c.    Digicel Staff members and Digicel Retail Staff members

d.    Staff members of Digicel dealers or Digicel distributors

e.    Customers under 18 years of age

f.      Customers that do not possess the Surinamese nationality


11. Can I participate in the Promotion while roaming?                                                                                              No


12. What will winners need to present in order to redeem their prize?                                                        Winners must present a valid Government issued photo ID (passport, identification card or driver’s licence) and the phone used to participate in the Promotion. The winner will be required to complete and sign a redemption form confirming their receipt of the prize and a Consent and Release Form authorizing the use of their picture on Social Media or other media outlets. By Participating in this promotion, the winner consents that his/her picture and name can be published on Digicel’s social media channels and other media channels.




Additional Terms and Conditions

A.    This Promotion is offered for your personal use and not for commercial use and you agree not to sell any rewards redeemed through this Promotion.


B.    We reserve the right to disqualify you or terminate this offer if, in our sole opinion, the Promotion is being abused, such abuse to include but not be limited to selling or attempts to sell the prizes, whether on a commercial basis or otherwise, general abuse deemed as an attempt to undermine the integrity of our services.


C.   You are solely responsible for all associated fees and costs incurred by you for redemption of prizes and for connectivity and data usage in relation to your use of the App.


D.   The selected winners must have complied with these Terms and Conditions to enter and be on an active, qualifying contract with no accounts held with Digicel being in arrears to be eligible to win the prizes.


E.    Warranty and support information will be included in product packaging.


F.    We reserve the right to modify, extend or discontinue (permanently or temporarily), this Promotion being offered to you at our discretion.


G.   If a prize is unavailable, we may, in our discretion, substitute the prize with an alternative prize of equal value and/or specification.


H.   Except where the choice is given to trade, prizes are not exchangeable and are not redeemable for cash.


I.      We reserve the right to, at any time, with or without notice, vary or cancel the terms and conditions of this Promotion. In the event of us giving notice to you of any such changes to or cancellation of the Promotion, it shall suffice for us to give you notice via messages to your handset/device or to post such notification on the Digicel website or the App. Any such notification shall be effective immediately or as of the date referred to in such notifications.

J.     Any personal data relating to participants will be used solely for the purposes of this Promotion by Digicel and/or by any agent or sub-processor duly appointed by Digicel to assist with mechanics, management, advertising, marketing, execution or any other operation of the Promotion, for and on behalf of Digicel and will not be disclosed to any other third party for any other purpose.


K.    By entering this Promotion, you consent to the use of your personal data by Digicel and/or any agent or sub-processor appointed by Digicel to carry out the Promotion. You further consent to Digicel's disclosure, use and publication of your name, nickname, image, voice, caricature, endorsement, signature, initials, reputation, autograph, address, country of birth and domicile, biographical data and/or likeness in connection with the exploitation, exhibition, distribution, advertising, publicity and promotion of the Promotion and the Digicel brand in all media, whether now known or hereafter devised, throughout the universe, perpetually and without restriction. To see our privacy policy visit:


L.    Except in the event of its negligence, neither Digicel, nor any other person or party associated with the Promotion, their associated companies, agents, contractors and sponsors or any of its personnel involved in the Promotion, shall be liable whatsoever for any loss or damage incurred or suffered, death or personal injury suffered or sustained, or costs incurred, arising from either participation in the Promotion or from claiming any reward.


M.   In addition to these Terms and Conditions, you remain bound by our My Digicel App Terms and Conditions of Use


N.   For customer support, or to report a problem or send us your feedback, please visit the “Support” option on the App.