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Terms and Conditions

Start Date: December, 1st

End Date: December 31, 2022


These Digicel Mega Value Family Promotion (the “Promotion”) terms and conditions (the “Terms”) apply to you and govern your participation in the Promotion during the period of December, 1st - December 31, 2022 ( the “Promotional Period”). You should read these Terms carefully before participating.


“We” or “us” means Digicel Suriname N.V., a company registered under the laws of Suriname with registered offices at Henck Arronstraat 17-19. References to “we”, “our”, “us” and “Digicel” in these Terms also include our subsidiaries and affiliates (“Affiliates/Digicel Markets”) from time to time.[JH1] 


“I” or “you” means the person participating in the Promotion, and the parent or legal guardian of the child who will benefit from your participation in the Promotion (and “my” and “your” shall have the same meaning).


By participating in the Promotion, you agree to be bound by these Terms.


These Terms incorporate our Terms of Use and Privacy Policy which you can access via our website.


If you do not agree to or accept any of these Terms, or if you are under the age of eighteen (18) you should not participate in the Promotion.


1.    What is the Digicel “Mega Value Family” Promotion?

The Digicel Mega Value Family Promotion is a limited promotional offering whereby existing prepaid and post-paid customers who participate in the Promotion will be allowed to have a second account added to their existing account for their child (under the age of (16) sixteen) and receive applicable benefits accordingly (collectively called the “Offer”).


2.    What is the Offer?

Mega Value Family Combo- whereby a new Digicel prepaid and/or post-paid customer shall receive 50% discount on the Samsung A03 Core plus 5GB any use data plus 60 minutes free calls for the applicable second account holder (i.e. their child under the age of (16) sixteen).


3.    What are the Rewards?

By participating in this Promotion, you can receive these rewards:

i.              Tween Phone Offer – 50% discount on the Samsung A03 Core for your child under the condition that you purchase another phone. 5 GB any-use data on your child’s sim and 60 minutes free calls between parent and child.


ii.            Mega Value Family Plan

a)    During the Promotion Period only: 5 GB of any use data for the second account holder (child)

b)    The plan is valid for 30 days. If the parent wishes to extend the plan after the 30 initial days, they will need to purchase the plan for USD10

     i.        the allocation of Sixty (60) minutes of voice calls per day to both the primary and secondary accounts for parent to child voice calling only; and

    ii.        Where applicable, dedicated 10 GB data allocated for use of the following applications SportsMax, GoLoud and BiP


iii.           Mega Value Family Combo

1.    A Discounted mobile device for your child; and

2.    The Mega Value Family Plan as outlined in Clause 3 above.

4.    When does the Promotion start and end?

The Promotion is valid from December 1 to December 31, 2022. (the “Promotional Period”).[JH2] 


5.    Who can participate in the Promotion?

a.    Parents/Legal Guardians who are Digicel mobile prepaid and/or post-paid customers; and

b.    The respective Child who is under the age of (16) sixteen.

The following customers are excluded from participating in the Promotion:

a.    Post-paid corporate accounts;

b.    Post-paid customers with overdue amounts or inactive accounts; and


6.    How do I participate in the Promotion?

Follow these steps to participate in the Promotion:

Tween Phone Offer

Step 1: Visit a Digicel store or the MyDigicel App;

Step 2: Complete the Digicel Mega Value Family Promotion Participation & Consent Form;

Step 3: Purchase the discounted mobile device for your child.


Mega Value Family Plan

Step 1: Visit a Digicel store or the MyDigicel App;

Step 2: Complete the Digicel Mega Value Family Promotion Participation & Consent Form;

Step 3: Upon purchase, a Digicel representative will add the second account (child) to the primary account (parent or legal guardian’s account).

Step 4: Receive your second account holder (child) SIM.

Step 5: A Digicel representative will activate the Digicel Mega Value Family on your mobile device.


Mega Value Family Combo

Step 1: Follow the steps to participate in the Tween Phone Offer and the Mega Value Family Plan.


7.    How many children can a parent/legal guardian register for the Mega Value Family Plan?

Only one (1) child can be added to each primary account (parent/legal guardian).


8.    Will I be able to unlink my child’s account from mine?

No, once you link your child’s account to your own, it is permanently linked.


9.    Will I be able to check my Data and Minutes balance?

Yes, you will be able to check your balances for both accounts via the MyDigicel App or UMM service menu.


10.  Do I need to provide proof of a relationship between myself and my child?

Yes. You will also be required to fill out the consent form at where you will verify this by signature of the form.


11.  Will I be notified when to participate?

Yes.  During the Promotional Period you will receive alerts via SMS, push and/or in-app notification inviting you to participate.



Additional Terms and Conditions

A.    This Promotion is offered for your personal use and not for commercial use.

B.    You are required to use a compatible smartphone to run the App and participate in the Promotion. A compatible smartphone is an Android (OS 4.0 or higher) or Apple (iOS 2.0 or higher) smartphone.

C.   We reserve the right to disqualify you or terminate this offer if, in our sole opinion, the Promotion is being abused.

D.   We reserve the right to modify, extend or discontinue (permanently or temporarily), this Promotion being offered to you, at our discretion.

E.    You are solely responsible for all associated fees and costs incurred by you for connectivity and data usage in relation to your participation in the Promotion, including but not limited to withholding tax or any other applicable tax.

F.    You may not participate in this Promotion while roaming.

G.   We reserve the right to, at any time, with or without notice, vary or cancel the terms and conditions of this Promotion. In the event of us giving notice to you of any such changes to or cancellation of the Promotion, it shall suffice for us to give you notice via messages to your handset/device or to post such notification on the Digicel website or the MyDigicel mobile application. Any such notification shall be effective immediately or as of the date referred to in such notification.

H.   You acknowledge and agree that we may collect, store, share, and otherwise process any personally identifiable information that you provide about yourself (and any minor for which you have guardianship) during the Promotion and the mobile services application and registration process, including, but not limited to, names, ages, mailing addresses, phone numbers, and email addresses. We will use this information in accordance with our privacy policy (, including for managing and administering the Promotion, verifying your age, identity, and postal address, or registering you for a product or service.   By entering this Promotion, you consent to the use of your personal data by Digicel and/or any agent appointed by it to assist with running the Promotion for the purposes of administration of the Promotion (including publishing your full name and country and/or disclosing it to third parties on request if you are the Selected Customer) and any other purposes to, which you have consented.

I.      You agree to take part in any promotional, marketing or publicity activities or events reasonably requested by Digicel.  By participating in the Promotion, you consent to the use of your name, likeness, image, photograph for any and all programming and/or publicity or advertising purposes, commercial or otherwise, in all media and formats used by Digicel’s or its agencies, without further compensation, throughout the world in perpetuity. If you refuse to do so, you forfeit your right to claim the prize if you are selected as the winner.

J.     For customer support, or to report a problem or send us your feedback, please visit the “Support” or “Contact Us” options in the App.