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March Madness - FAQ and Terms & Conditions

From March 14, 2022 to March  20, 2022 (the “Promotional Period”) we are offering Digicel customers redeemable digital rewards across our Prime Bundle Apps. The rewards are redeemable for one week only (The Promotional Period).

The MARCH MADNESS PROMOTION includes the following Apps, which you will be able to download from the App Stores.


1. PlayGo


2. SportsMax

All Digicel customers, both prepaid and postpaid are eligible to participate in the Promotion.

The following persons are excluded from participating in the Promotion:

a.    Postpaid corporate & business account customers;

b.    Postpaid customers with overdue amounts or inactive accounts;

c.     Persons who do not reside in Suriname.

During the Promotional Period for each App (listed in Q2), Digicel customers will be able to redeem digital rewards. These rewards include premium access and additional data to enjoy. Customers may visit each App by downloading them on the Play Store for Android or the App Store for Apple to benefit from all of the rewards we are offering. Rewards vary per App.

Digicel customers must have each App downloaded to access all rewards. The rewards are automatically applied to the accounts of eligible customers. No additional steps are required.

The Promotional Period is from March 14, 2022 – March 20, 2022. However, customers can only redeem their digital rewards from each App on the days specified for the applicable redemptions (“Specified Days”) throughout the Promotional Period. Please see the table below for detailed information.

You can redeem the following digital rewards in each App during the corresponding Promotional Period:


Digital Rewards

Reward Allowance per Customer

Specificed Days


SportsMax subscribers will receive free access to SportsMax 1 and 2

2GB per Day

March 14 – March 20


PIXL, DISCOVERY, Discovery Kids, Animal Planet, TLC, Food Network, HGTV, DIY, Cooking, OWN, BET, MTV, NICK, TEEN NICK, Comedy Central, BBC World News will be offered on a free preview basis to all subscribers (reward only eligible for PlayGo subscribers in the Participating Markets, excluding Panama and the French West Indies)

2GB per Day

March 14 – March 20


Each Digital Reward is only applicable to the corresponding App as outlined in the table above.


You may participate in the Promotion if you are a resident in one of the following countries (“Participating Markets”):





Antigua & Barbuda


St. Lucia



Turks & Caicos Islands



St. Kitts & Nevis



St. Vincent & the Grenadines



Trinidad & Tobago





Yes, customers will be notified via SMS, Social Media & In App Notifications at the start of the promotion on March 14, 2022.

Your 2GB data allowance in SportsMax and PlayGo is valid from 12:01 AM to 11:59 PM on each day of the Promotional Period. This allowance resets at midnight each day and cannot be rolled over. 

These MARCH MADNESS Promotion (the “Promotion”) Terms and Conditions (the “Terms”) apply to you and govern your  download, update, access and use of the Digicel Prime Bundle Apps (listed below and collectively referred to as the “Apps”) from the Android Play Store and Apple App Store (collectively referred to as the “App Stores”) during the Promotional Period (defined below). You should read these Terms carefully before participating in the Promotion.

“We” or “us” means DIGICEL GROUP LIMITED (“Digicel”) a company incorporated in Suriname, having its registered office at Henck Arronstraat 27-29.  References to “we, “our” and “us” in these Terms also includes our subsidiaries and affiliates (“Affiliates”) from time to time.

 “You” means the person accessing or using the App Stores to download, access or use the Apps (and “your” shall have the same meaning).

By downloading, accessing or using the Apps, whether occasionally, frequently or permanently, or by otherwise indicating your consent, you agree to be bound by these Terms.

If you do not agree to, or accept any of these Terms, or if you are under the age of 13, you should not participate in this Promotion.


Additional Terms and Conditions


A.    In addition to these Terms and Conditions, you remain bound by the Terms and Conditions of the App Stores.


B.    For customer support, or to report a problem or send us your feedback, please contact us via customer care online (social media platforms) or call centre.


C.   This product is offered for your personal use and not for commercial use.


D.   You are solely responsible for all associated fees and costs incurred by you for connectivity and data usage in relation to your use of the App Stores. Be reminded that once roaming, you will not be able to participate in this Promotion or use any data from your local prepaid or select postpaid plans.


E.    We reserve the right to terminate this offer if, in our sole opinion, the Apps are being abused, whether on a commercial basis or otherwise, general abuse deemed as an attempt to undermine the integrity of our services.


F.    We reserve the right to modify, extend or discontinue (permanently or temporarily), this Promotion being offered to you at our discretion.


G.   We reserve the right to, at any time, with or without notice, vary or cancel the terms and conditions of this Promotion. In the event of us giving notice to you of any such changes to or cancellation of the Promotion, it shall suffice for us to give you notice via messages to your handset/device or to post such notification on the Digicel website. Any such notification shall be effective immediately or as of the date referred to in such notifications.


H.   You accept that certain content on the Apps may not be available in your country or in your preferred language due to contractual licensing restrictions. Please note that content available in your current location may become unavailable to you if you travel to another location in which content is restricted.


I.      The terms and conditions which apply to any plan are those published on the Apps at the time that you redeem your data allowance. These will only apply for the Promotional Period. 

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