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Frequently Asked Questions, Terms and Conditions

Participants will compete to win an all-expense paid trip to see Shenseea live in performance in Miami on May 30, 2022. Participants will be required to listen to (“stream”) songs from Shenseea’s newly released album “ALPHA” during the Promotional Period (defined below).


The top three (3) streamers with the highest number of streams will be awarded the opportunity to select a friend to accompany them.

The top three (3) streamers across Participating Markets will win the Grand Prize of an all-expense paid trip to see Shenseea Live in concert on May 30, 2022. The Grand Prize includes:

1.    Accommodation;

2.    Transport to and from the concert;

3.    Flight to Miami; and

4.    Daily per diem.

The Promotion is valid from March 11, 2022 to April 11, 2022 (the “Promotional Period”).

Prepaid or postpaid Digicel customers who have downloaded the App and have an active D’Music subscription may participate in the Promotion. You must also reside in one of the following Participating Markets:







Antigua and Barbuda









St. Kitts

British Virgin Islands

St. Lucia

Cayman Islands

St. Vincent & the Grenadines




Trinidad & Tobago

French West Indies

Turks & Caicos Islands



The following persons may not participate in the Promotion:

a.    Postpaid corporate & business account customers;

b.    Any person who, at any time on or after October 1st, 2021, was or is a director, officer, employee, or agent of Digicel Suriname or any of their respective parents, subsidiaries, divisions, or affiliated companies, franchisees or service agencies, independent contractors or suppliers of services to Digicel Suriname;

c.     Families of our employees;

d.    Employees and families of employees of any company associated with this Promotion, including any hotels providing the prizes;

e.    Postpaid customers with overdue amounts;

f.      Persons who are not over the age of eighteen (18) (this extends to travel companions of the winners); or

g.    Any person who does not reside in one of the Participating Markets.

Follow these steps to participate in the Promotion:

Step 1: Ensure that you have the D’Music App installed and have an active subscription. The App may be downloaded in the Google Play Store on Android devices and in the App Store for Apple devices. You may activate a D’Music plan in the My Digicel mobile application if you do not already have one.

Step 2: Listen to Shenseea’s album, ALPHA.

Step 3: Be one of the top three (3) streamers of ALPHA during the Promotional Period for a chance to win the Grand Prize to see Shenseea live in concert in Miami on May 30, 2022 with a friend!

The top three (3) participants with the highest number of streams during the Promotional Period will be selected as the winners. The winners will be announced on April 16, 2022 on Shenseea’s Instagram page. The announcement will also be reposted on D’Music’s Instagram page.  If there is a tie between participants for number of streams, Digicel will determine the winner by the highest number of top offline streams of ALPHA. If there is still a tie, Digicel will conduct an equal-chance tiebreaker to declare a winner at its discretion, such as a coin toss. 

a.    If you win, Digicel will contact you by telephone.

b.    A maximum of three (3) attempts will be made to call you within a period of one (1) hour.

c.     Where there is no tie, if you do not answer any of our calls, the participant with the second highest number of streams will be selected as the winner.

d.    Where there is a tie between participants for the number of streams, Digicel shall perform an equal-chance tiebreaker at its discretion. If all winners in the tie do not answer, the participant with the next highest number of streams will be awarded the prize if they answer our call. This process will be repeated until all three (3) prizes are awarded.

e.    During the telephone call our Digicel representative will advise you where and how to redeem your Prize.

f.      You will be required to provide government-issued identification.

g.    You agree that if you are a winner, you will permit photographs of you to be taken and for your image, likeness and name (your “Likeness”) to be used for public relations and marketing purposes free of cost, including the publishing of your Likeness on social media, mainstream media, the App and other platforms that we may choose. If you refuse to do so, you acknowledge that this will result in forfeiture of your right to claim the prize.

h.    You must meet the requirements for travel to the United States of America, which means: valid and up to date documentation for the purpose of travel to the USA, full vaccination against COVID-19, negative PCR test, and any other requirements which may become necessary at the time of travel  to be granted entry to the USA and/or attend the concert. This also includes any possible further requirements which may become necessary at the time of travel.

D’Music “Alpha Stream to Win” Promotion

Terms and Conditions


Start Date: March 11, 2022

End Date: April 11, 2021


These Frequently Asked Questions (“FAQs”) and Terms and Conditions (the “Terms”) apply to you and govern your participation in the Promotion. You should read these FAQs and Terms carefully before participating.


“We” or “us” means Digicel, a company registered under the laws of Suriname with registered offices at Henck Arronstraat 27-29. References to “we”, “our”, “us” and “Digicel” in these Terms also include our subsidiaries and affiliates (“Affiliates”) from time to time.


“I” or “you” means the Digicel prepaid or postpaid customer participating in the Promotion (and “my” and “your” shall have the same meaning).


By participating in the Promotion, you agree to be bound by these Terms.


These Terms incorporate the D’Music and My Digicel Terms of Use and Privacy Policy which you can access via the applications.


If you do not agree to or accept any of these Terms, or if you are under the age of eighteen (18) you should not participate in the Promotion.

Additional Terms and Conditions

A.    This Promotion is offered for your personal use and not for commercial use and you agree not to sell any prizes redeemed through this Promotion.


B.    You are required to use a compatible smartphone to run the App and participate in the Promotion. A compatible smartphone is an Android (OS 4.0 or higher) or Apple (iOS 2.0 or higher) smartphone.


C.   Digicel will not be responsible for additional luggage costs or other costs associated with the winners’ trip.


D.    Winners are responsible for arriving at the airport, as advised by Digicel, on time and according to the airline regulations to take the flight or ground transportation on time. If a winner misses the flight or ground transportation due to their own fault, the winner will be responsible for any additional costs incurred for alternate flight and/or ground transportation arrangements.


E.   Digicel will not be responsible for the experience while at the Concert.


F.    Upon accepting the Grand Prize, you will be responsible for reading and accepting any terms and conditions that may be associated with that prize. 


G.   We reserve the right to disqualify you or terminate this offer if, in our sole opinion, the Promotion is being abused, such abuse to include but not be limited to selling or attempts to sell the prizes, whether on a commercial basis or otherwise, general abuse deemed as an attempt to undermine the integrity of our services.


H.   We reserve the right to modify, extend or discontinue (permanently or temporarily), this Promotion being offered to you, at our discretion.


I.      You are solely responsible for all associated fees and costs incurred by you for claiming and collection of prizes and for connectivity and data usage in relation to your use of the App.


J.    If a prize is unavailable, we may, at our discretion, substitute the prize with an alternative prize of equal value and/or specification.


K.    We reserve the right to award any forfeited prize to the next qualifying participant in order of number of followers to their playlist;


L.    Prizes are not exchangeable and are not redeemable for cash.


M.   We reserve the right to, at any time, with or without notice, vary or cancel the terms and conditions of this Promotion. In the event of us giving notice to you of any such changes to or cancellation of the Promotion, it shall suffice for us to give you notice via messages to your handset/device or to post such notification on the Digicel website or the App. Any such notification shall be effective immediately or as of the date referred to in such notifications.


N.   Any personal data relating to you will be used solely for the purposes of this Promotion by Digicel and/or by any agent appointed by us to assist with running the Promotion on our behalf and will not be disclosed to a third party for any other purpose without your prior consent. By entering this Promotion, you consent to the use of your personal data by Digicel and/or any agent appointed by it to assist with running the Promotion for the purposes of administration of the Promotion (including publishing your full name and county and/or disclosing it to third parties on request if you are selected) and any other purposes to which you have consented. To see our Privacy Policy visit:


O.   Except in the event of its negligence, neither Digicel, nor any other person or party associated with the Promotion, their associated companies, agents, contractors and sponsors or any of its personnel involved in the Promotion, shall be liable whatsoever for any loss or damage incurred or suffered, death or personal injury suffered or sustained, or costs incurred, arising from either participation in the Promotion or from claiming or collecting any prize.


P.    For customer support, or to report a problem or send us your feedback, please visit the “Support” or “Help” option on the App.