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Billo App is going away on July 29th, 2022


Please download your stored files before July 29th, 2022.  Lifebox is available to users who have not downloaded their files after July 29th but only for a short while. 

Given the challenges in creating and maintaining a successful storage application that meets our consumer users’ expectations, we decided to decommission the Billo app. We are committed to focusing on our Digital efforts, and will be launching new services for our Digicel Prime bundles to customers from July 29, 2022. 

You will have access to your Prime Bundle Billo data until July 29, 2022

You are required to cancel your auto renewal prior to July 29, 2022 end date. However, if you do not cancel, it will be automatically cancelled once the app goes off on July 29, 2022. 

Friday July 29, 2022

Yes, you are able to use other cloud services of your choice – Google Drive, Dropbox, OneDrive, Lifebox, etc. All you are required to do is to download your files on Billo and re-upload on any of your preferred storage or cloud service.

All customer login information and personal data that has been collected, stored or otherwise processed by the Billo application will be deleted and removed from Billo’s databases. To facilitate the transfer of accounts to Lifebox this information may be archived for a transitionary period. After this period, all data and information stored will be permanently deleted. For more information on the categories of personal data that Billo collects, please view the privacy policy.

You will be unable to access or login to Billo from July 29th so to avoid loss or permanent deletion of your files, we strongly encourage you to export or transfer your files before July 29th 2022. After this date your files will be accessible on (Billo’s sister app) for a three months grace period which ends on October 29th. Simply login with your existing Billo credentials to access your files. 

This is not a campaign it is a new feature on the app.

On July 29, access to Billo will be shut down, there are two (2) things you can do:

a)       Download all your photos and videos in your Billo storage to any of your devices.

b)       Upload on any other preferred cloud services of your choice – Google Drive, Dropbox, OneDrive, Lifebox,

If you have a considerable amount of content (photos, videos), your request to download all of this content may take multiple hours to complete. We recommend that you start downloading your photos and videos as soon as possible before July 29, 2022. You can take advantage of our Prime Bundle data to download all your files. 

No. Your photos and videos on Billo will no longer exist from July 29, 2022. You can download and save your content, but it may take time, so get started before July 29, 2022. After you download your photos to your device, you can store them on your device or upload them to another cloud service.

No, you are all set!

a)       You will continue to have access premium features on Billo till July 29th.

b)       Your data consumption on Billo will be covered on Prime Bundle till July 29th

Yes, your Prime Bundle data will cover your Billo usage till July 29th

Follow the steps below download your files with a click

1. Open the folder you wish to download 

2. Select the 3 dots beside each image

3. Click download