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Digicel launches Self-care menu to Prepaid Customers

Port Moresby, PNG – Thursday 8th June 2017: Digicel is pleased to announce the launch  of its new *123# menu to prepaid customers which allows customers to assist themselves with queries relating to data, SMS, top-up, voice and other important services such as Easi-Pay via their handsets.

Digicel Managing Director, Mobile, Shivan Bhargava said; “Digicel is committed to improving customer experience by providing fast, easy, and convenient services that put customers in control. The new *123# menu contains the answers to hundreds of the most frequently asked questions which are just a few taps away so customers no longer have to wait in line or call in as this new service is easy to use and available 24/7 – and guess what? It’s free!”

Numa Alu, an entrepreneur, said; “I love the idea of having direct access to customer care services without the need to call in or join the queue at the store. A couple of weeks ago, I used the Customer Self Care live chat and loved it as well. The conveniences of these services are incredible and mean I can help myself whenever I want, wherever I am.”

A first for customers in PNG, the new *123# menu has been launched in addition to Digicel’s Live Chat Customer Self Care service on the My Digicel App and the Digicel PNG Website launched on May 19th.


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