REDClub FAQs

REDClub 

Frequently Asked Questions

 

1. What is REDClub?

REDclub are exclusive Plans that only accessible by purchasing subscription.

 

2. How do I get started?

To gain access to these exclusive plans, you must purchase a subscription first by dailing *675# or *777# or using MyDigicel App, followed by selecting REDclub from the listed options.

- 7-Day Subscription is K10

- 30-Day Subscription is K20

 

To subscribe use the following step via *675#v(1TOK Menue) or *777# (Data Menue) or MyDigicel App as a guide.

 

REDClub PNG Table 1
REDClub PNG Table 02

SMS confirmation: Your subscription was successful. Dial *675# or *777# and select the REDclub option to access your exclusive REDclub plans. Your subscription is valid for 30 days.

 

3. Can i subscribe to REDclub using MyDigicel App? Yes, REDclub now available in MyDigicel App, use below steps to subscribe through the app.

Step 1: Open app and click on the Plans & Bundles.

Step 2: Select available Plans and click on REDclub.

Step 3: Activate the 7Day or 30Day subscription. 

Step 4: Confirm purchase and await SMS activation message.

 

 

4. Is REDclub available to new SIM Swap users? Yes, REDclub is available to users who swap their SIMs for a new Digicel SIM where they can enjoy FREE REDclub subscription valid for 90 days, 5GB open data valid for 3 days and 30Day Premium pass for PlayGo.

 

5. Is it available to all Digicel Subscribers? No, REDclub is only available to prepaid subscribers.

 

6. What are the exclusive REDClub plans being offered?

Listed below are the special data, 1TOK and voice plans that are offered.

Menu

1 Day

3 Days

7 Days

30 Days

Data

PGK

Data

Min

SMS

PGK

Data

Min

SMS

PGK

Data

Min

SMS

PGK

Data

Min

SMS

K3

1GB

-

-

-

-

-

-

K10

3GB

-

-

K100

75GB

-

-

K5

2GB

-

-

-

-

-

-

K20

10GB

-

-

K200

175GB

-

-

K10

5GB

-

-

-

-

-

-

K50

30GB

-

-

K300

300GB

-

-

K20

15GB

-

-

-

-

-

-

-

-

-

-

-

-

-

-

1TOK

K3

500MB

30

50

K10

2GB

120

80

K30

8GB

200

200

K100

50GB

500

500

K5

1GB

60

100

K20

5GB

200

200

K50

20GB

300

500

K200

120GB

1500

1500

K10

2.5GB

180

200

-

-

-

-

-

-

-

-

-

-

-

-

Voice

K10

-

Ultd

-

K20

-

Ultd

-

K30

-

Ultd

-

-

-

-

-

*Ultd = Unlimited Digi - Digi voice calls.

 

7. How do I access the exclusive REDClub plans?

Once subscribed to REDclub, follow the steps below to access its special menue and exclusive plans. These Plans are not free.

 

Plan activation via USSD code:

Step 1: Dial USSD code *675# or *777# and send

Step 2: Select option 3 for REDclub. {1TOK menu or option 2 from Data menu}

Step 3: Select a plan type and validity. {i.e. 1Day, 3Days, 7Days or 30Days}

Step 4: Then choose a plan:

Step 5: Press 1 to confirm purchase and await SMS activation message

 

Plan activation via MyDigicel App.

Step 1: Open App and click Plans & Bundles, go to available Plans.

Step 2: Select a REDclub menu. (i.e. REDclub Data, REDclub 1TOK, REDclub Voice)

Step 3: Select a Plan and activate Plan. (i.e. 1Day, 3Days, 7Days or 30Days)

Step 4: Click Activate Plan again to confirm purchase and await SMS activation message.

              

 

 

8. How do i check my balance?

Dial *130# to check your account balance and bundles. You can also view this from MyDigicel App. 

 

9. What is the validity of a REDclub subscription? The K10 REDclub subscription is valid for 7Days , and a K20 subscription is valid for 30Days. Customers can choose to renew subscription when the validity expires to keep any active plans in REDclub. 

 

10. Are the exclusive REDclub plans free once I activate my subscription? No, once you purchase a subscription to REDclub, you still need to pay to activate any of the exclusive plans to enjoy them.

 

11. How are REDclub plans different from the regular data, 1TOK and voice plans? Subscribing to REDclub gives users more buying power to purchase daily, weekly and monthly plans where one pays less for More data, voice and SMS bundles using REDclub .

 

12. Do REDclub plan support rollover? Yes, rollover only applies to Data plans with the same validity within REDclub but are not compatible with regular data plans.

 

13. Is Renewal included in the REDclub plans? No. If the customer chooses not to renew their subscription within 24hours of its expiry, any plans that expire within that time will not rollover if they subscribe to REDclub again in the future.

 

14. Is Gifting included in REDclub plans? No. Gifting is not applicable to these exclusive plans.