Christmas Promotion Terms and Conditions

The Christmas Promotion 2020

Christmas Terms and Conditions 2020 


Start Date: 25th November 2020

End Date: 31st December 2020

From today, Digicel is offering you simply more prizes through the "Christmas Promotion 2020” (the “Promotion”), providing Prepaid customers with the opportunity to win everything from digital experiences, Wowi tablets, cash prizes and more.  In the spirit of Better Together, you can now select from a choice of prizes and even pass your win on to a friend or family member as a gift.

These Frequently Asked Questions (“FAQs”) and Terms and Conditions (the “Terms”) apply to you and govern your participation in the Promotion for chances to win certain prizes on the My Digicel mobile application (the “App”), and through weekly draws. You should read these FAQs and Terms carefully before participating in the Promotion.

“We” or “us” means Digicel PNG Limited, a company registered under the laws of Papua New Guinea with registered offices at Section 494, Allotments 1 & 2, Digicel Head Office, Kennedy Road, Hohola, National Capital District, Papua New Guinea.  References to “we”, “our” and “us” in these Terms also includes our subsidiaries and affiliates (“Affiliates”) from time to time.

“I” or “you” means the person accessing or using the App to participate in the Promotion or a person receiving a gifted prize from that person (and “my” and “your” shall have the same meaning).

By participating in the Promotion on the App, you agree to be bound by these Terms.

These Terms incorporate the My Digicel Terms and Conditions and Privacy Policy which you can access via the App.

If you do not agree to or accept any of these Terms, or if you are under the age of thirteen (13), you should stop participating in the Promotion immediately.

1.     What is the “Christmas Promotion 2020”?

If you are a Prepaid customer with Digicel you can participate in the Promotion, subject to these Terms.  The Promotion allows you to win daily prizes by shaking your phone via the Shake It gaming mechanism in the My Digicel App, and through weekly draws.

2.     When does the Promotion start and end?

The Promotion is valid from 25th November 2020 through to 31st December 2020 (the “Promotional Period”).

3.     Can I take part in the Promotion?

You can participate in the Promotion if you are an “Active Digicel Customer” (which means you are able to make a call from your Digicel number, assuming you have sufficient credit or plan allowance) you will have the opportunity to win, with more and bigger prizes available when you buy or have an active Eligible Plan or top up with the Minimum Recharge amount, both as defined below (an “Eligible Customer”).

You will also be able to participate in the Promotion by receiving a prize that has been gifted to you by another, through Shake It, as explained below.

Please note that your eligibility is also subject to the Additional Terms and Conditions below.

The following customers are excluded from participating in the Promotion:

a)       Postpaid Corporate & Business account customers;

b)       Employees, employees of affiliate companies associated with this Promotion; and

c)       Customers who are roaming.

Families of Digicel employees can participate in the Promotion, however they are excluded from winning Non-Digital Prizes, as defined below.

4.     Which bundles/plans are included in the Promotion?

All our Shake It rewards and latest Digicel data, add-ons, 1Tok Prime plans and mobile TV plans/bundles are eligible for the Promotion as listed below (collectively, the “Eligible Plans”).       

Prepaid Eligible Plans/Bundles

Postpaid Eligible Plans/Bundles

Data Plans






K3_500MB_Night Plan

K5_1GB_Night Plan

K8_4GB_Night Plan

K10_6GB_Night Plan

K15_12GB_Night Plan





















Not applicable

Add-On Social Data Plans

200MB Social Data K1 

500MB Social Data K2

1GB Social Data K3

Not applicable

Prepaid Mobile TV Plans

Basic Free

TV Sports 1 DAY ShakeIT

TV Sports 1DAY

TV Sports 7 DAY

TV Sports 30 DAY









1 Day Premium Plan

7 Day Premium Plan

30 Day Premium Plan

Not applicable

1Tok Daily Plans

K2.50 8mins_20sms 1day



















K8_40min_40sms_80MB 1 day_D



K5_15min_25sms_60MB 1 day

K4_12min_20sms_60MB 1 day

K5_12min_20sms_40MB 1 day_D


Not applicable

1Tok Weekly Plans

K15_65Mins_65SMS_7 day

K25_60min_60sms_300MB_7 day

K55_80min_5mins_80sms_750MB_7 day

Not applicable

1Tok Monthly Plans

K110_160mins_20minsInt_120sms_1.5GB_30 day

K235_350mins_35minsInt_350sms_7GB_30 day

Not applicable

1Tok Specials



Not applicable

You will also find Eligible Plans identified with the “Shake It” icon in the “Shake It” section of the My Digicel App.  Any plans that do not have the “Shake It” icon in the App are excluded from the Promotion.

5.     What is the Minimum Recharge required to be included in the Promotion?

To participate in the Promotion through a recharge you will need to perform a single top up of PGK5.00 or more on a given day (“Minimum Recharge”). You will earn 1 qualifying entry into the weekly draw for every top up of PGK5.00 or more.

6.     What is the difference between Guaranteed Win and More Chances to Win?

We are offering you one way to win through this Promotion:

a.       “Guaranteed Win”: Every day during the Promotional Period, participating Eligible Customers who complete the “Shake It” action in the My Digicel App will receive a prize (subject to these Terms).

b.       “More Chances to Win”: On any day, Eligible Customers will win a prize regardless of whether or not you are on an eligible plan. Eligible Customers will have twenty-four (24) hours from the date and time of the “Shake It” notification to complete the “Shake It” action in the My Digicel App for a chance to win a prize.

7.     How does the Promotion work?

There are four steps to participating and choosing your prize:

Step 1: [Be an Active Digicel Customer (as defined above).  You can win more and bigger prizes when you] Top up by the Minimum Recharge amount or activate or have activated an Eligible Plan:

a)       via the My Digicel App;

b)       via the Digicel website of your country; or

c)       by dialing the USSD/UMM code *675#.

Step 2: Confirm your participation in the Promotion by clicking on the “Shake It” notification and accepting these Terms.

Step 3: Access the My Digicel App, go to the Shake It section and shake your phone.  You will receive a notification indicating whether you have won a prize or not.

Step 4: In the event of winning a prize, you may have a choice of prize from a list of options and separately the ability to gift your prize to another Digicel customer of your choice.  Prizes that cannot be chosen or gifted are automatically applied to your account.  Otherwise, you will have twenty-four (24) hours to select one or more of the following options, depending on the prize won:

a)       Choose – the selected prize or, if available, you can choose one of the other prizes from the list of options.

b)       Gift – if available, you can gift the prize to another Digicel customer by selecting this option and providing the contact details of that person.

If you do not select one of the above options within the twenty-four (24) hour window, we will automatically apply the default prize to your account.

See more detail on prize choices and gifting below.


8.     How many times can I Shake It and win?

The maximum number of wins per Eligible Customer is one (1) per day.  Even if you activate more than one (1), the same or different, Eligible Plan in one day you will only be able to win once.

9.     Will I be notified when to participate?

Yes.  During the Promotional Period we will notify you when a Guaranteed Win shake is available.

10.  Will I be notified when I have won a prize?

Yes.  You will be notified via SMS, push or in-app notification.

11.  What types of prizes can I win?

There are two (2) different types of prizes that may be offered to you in the event of a win: “Digital Experience Prizes” and “Non-Digital Prizes”.  Each defined below.

“Digital Experience Prizes” include the following subcategories of prizes, these can typically be used immediately after choosing and may be available to gift:

Experience Prize Subcategory


Promo Digital Bundle

Premium access and data allowance for the 3 Digital Services below

Any Use Data*

An allowance of data that you can use for anything on your Smartphone

*The Social 1GB plan can only be used for YouTube, Facebook, Instagram and Twitter.

The Promo Digital Bundle includes premium access and a data allowance that can be used with the following digital services (apps):

1.       PlayGo


2.       D’Music


3.       BiP


Find out more about these apps and our Digicel Prime Bundles on our website


“Non-Digital Prizes” are prizes that would typically need to be collected from a location designated by Digicel and may be included as prizes in the Promotion, with notifications of the same via social media and/or other Digicel communications.  Examples of Non-Digital Prizes include cash, Wowi Tablets, 5,000 L water tank and 3kvA generator with a Digicel partner and entry tickets to our offline raffle.

12.  Can I use a Digital Experience Prize together with a purchased plan or bundle?

Yes.  The Digital Experience Prizes are compatible with our other plans and bundles and may be active at the same time.  Any allowances (data or talk) will be depleted from your Digital Experience Prize prior to depleting any other purchased plan or bundle allowances.

13.  How can I check the balance on my Digital Experience Prizes?

You can check your balance/usage on the home page or in the Accounts and Balances section of the My Digicel App or by dialing *130# to check your data bundle.

14.  How long will my Digital Experience Prize be valid for?

On a successful Shake It and in the event of a choice of prizes, you will have 24 hours to select your prize or we will select the default prize for you.

a)       Once a Digital Experience Prize has been selected, it will activate immediately and automatically for you.  There is no need to activate separately.

b)       Digital Experience Prizes are available to be used from the time of activation and expire as per the validity communicated at the time of activation.

If you have chosen but do not use your Digital Experience Prize, it will expire and there will be no carry over or refund.

Any usage beyond the provided allowance or outside of the validity period of Digital Experience Prize, will be billed at your applicable price plan rates, taken from your main data/talk allowance or charged from your Digicel credit.

15.  Will my Digital Experience Prize data and talk rollover?

Unused data or minutes will not rollover from any promotional prize or bundle to a regular/purchased bundle. An expired bundle cannot rollover.

16.  Can I have more than one Digital Experience Prize active at a time?

Yes.  If you win multiple prizes, you may have them active on your account at the same time.  Important to note that you cannot have multiple versions of the exact same Digital Experience Prize active at one time however. 

17.  What else do I need to know about gifting Digital Experience Prize gifting?

If you choose to gift a Digital Experience Prize to someone else, you will need to enter the Digicel phone number of the intended recipient and the prize list will be regenerated as the recipient may only receive rewards which are compatible with their Digicel service.  Successful gifted rewards will be automatically allocated to the recipient and activated; the recipient will also receive a notification highlighting the details of the gift.

You may be presented with an error screen in the event that the recipient is not eligible for the selected prize, e.g. when attempting to gift a Prepaid plan to a Postpaid customer, if their account is not active, or if their number is invalid.

Additional Terms and Conditions

A.       This Promotion is offered for your personal use and not for commercial use and you agree not to sell any rewards redeemed through this Promotion.

B.       You are required to use a compatible smartphone to run the App and participate in the Promotion. A compatible smartphone is an Android (OS 4.0 or higher) or Apple (iOS 2.0 or higher) smartphone.

C.       We reserve the right to disqualify you or terminate this offer if, in our sole opinion, the Promotion is being abused, such abuse to include but not be limited to selling or attempts to sell the prizes, whether on a commercial basis or otherwise, general abuse deemed as an attempt to undermine the integrity of our services.

D.      You are solely responsible for all associated fees and costs incurred by you for redemption of prizes and for connectivity and data usage in relation to your use of the App. Data usage will be taken from your main data allowance, your Digicel credit account if:

a.       you deplete your Digital Experience Reward allowance; or

b.       your reward is not an “Any Use Data” reward, and you use any other application except those listed above.

E.       Please note that once roaming, you will not be able to participate in the Promotion.

F.       We reserve the right to modify, extend or discontinue (permanently or temporarily), this Promotion being offered to you at our discretion.

G.      If a prize is unavailable, we may, in our discretion, substitute the prize with an alternative prize of equal value and/or specification.

H.      Prizes are not exchangeable and are not redeemable for cash.

I.         We reserve the right to, at any time, with or without notice, vary or cancel the terms and conditions of this Promotion. In the event of us giving notice to you of any such changes to or cancellation of the Promotion, it shall suffice for us to give you notice via messages to your handset/device or to post such notification on the Digicel website or the App. Any such notification shall be effective immediately or as of the date referred to in such notifications.

J.        Any personal data relating to you will be used solely for the purposes of this Promotion by Digicel and/or by any agent appointed by us to assist with running the Promotion on our behalf and will not be disclosed to a third party for any other purpose without your prior consent. By entering this Promotion, you consent to the use of your personal data by Digicel and/or any agent appointed by it to assist with running the Promotion for the purposes of administration of the Promotion (including publishing your full name and county and/or disclosing it to third parties on request if you are a winner) and any other purposes to which you have consented. To see our Privacy Policy visit:

K.       If you are a winner, you may share your winnings on your social media platforms and may be required to take part in related publicity, including (without limitation) publication of your name and image along with your winning entry via our website, social media and other press and media channels. No additional payment will be given for this.

L.        Except in the event of its negligence, neither Digicel, nor any other person or party associated with the Promotion, their associated companies, agents, contractors and sponsors or any of its personnel involved in the Promotion, shall be liable whatsoever for any loss or damage incurred or suffered, death or personal injury suffered or sustained, or costs incurred, arising from either participation in the Promotion or from claiming any reward.

M.     For customer support, or to report a problem or send us your feedback, please visit the “Support” option on the App.