SIM (SIM Access Codes)

Please select your language

SIM (Access Codes)

How do I get a SIM replacement?

Please visit your nearest Digicel store to request a SIM replacement. You will be required to provide 4 frequent numbers called from your previous phone number. The cost of  a replacement SIM is $5.50AUD.

My phone does not seem to reading my SIM. How can I have this corrected?

Your SIM could have been damaged. Please visit your nearest Digicel store with your device or contact Customer Care on 123 from your mobile phone.

I have blocked my SIM card and a PUK number is requested. How do I get it?

The PUK number is written on the package of your Digicel SIM on the top of PUK. If you lost the package, contact Digicel Customer Care on 123 to get your PUK number.

Contact Us
Contact us for more information on our products and services.
Need Help?
Need Help?
Questions? We’ve got answers. Browse through our list of FAQs.
Live Chat
Live chat available daily from 8:00am to 9:00pm.
SIM (SIM Access Codes)