Digicel Prime Bundles FAQs

Prime Bundles FAQs

 

1.    What is Prime Bundles.
Our Digital Operator promise to customers is of simply more. 1440 minutes of each day, and our all-new Prime Bundles do just that. Here’s how. We’re giving customers BRAND NEW exciting Digital Bundles which include 6 Apps each with its own data allocations and some are even even free.

Our Prime Bundles feature our suite of Digital Apps. DigicelTV App for TV streaming, BiP for messaging, voice calls, video calls, gaming and marketplaces, LOOP for news, and GoLoud for Radio - each with its own super generous data allotment so that customers can feel, touch, experience and enjoy them as they live their digital lives.  But that’s just the start. Digicel Prime Bundles also feature free access to Digicel’s self-care destination, MyDigicel app.

Not only that.

With our Prime Bundles we’re making sure our customers can enjoy more of the things they love, with even more data.

Whatever our customers are into, we have a digital experience for them meaning they can do more, experience more, learn more, laugh more, make more, share more, listen more and play more together with Digicel.

2.    Are all customers able to purchase $5 Prime Bundle?
Yes, all Prepaid customers will have the access to purchase $5 Prime Bundle

3.    Which Digital Apps are included in the $5 Prime Bundle?
Digicel Prime Bundles include our full suites of Digital Apps. And the great thing about our suite of Digital Apps is that there really is something for everyone, no matter what they are in to.
 

Digicel Prime Bundles include 7 Digital Apps. Here's a run-down:

 

1.    BiP – your instant messaging-and-much-more communications and discovery service

2.    LOOP – your news now

3.    MyDigicel App – your Digicel self-service and store in your pocket

4.    DigicelTV App  – your app for TV anytime, anywhere

5.    GOLOUD – Ultimate Audio experience providing the best selection of live radio
 

4.    What do I need to do?
The great thing about $5 Prime Bundle is that they come with data allotments for each of our digital apps so you can try, touch, feel and experience them to your heart’s content.

In addition to that, our Prime Bundles also come with Any use data for our customers to use as they wish between the Apps.
 

5.    How do I activate the Prime Bundle?
You can activate / purchase your bundle through 2 methods – USSD, Web and MDA

• Activation (Web):

-              Customers will be able to activate $5 Prepaid Prime Bundle Plan by accessing MyDigicel Web: mydigicel.digicelgroup.com

-              After gaining access to My Digicel by entering the Digicel ID, the customer will go the My Plans section, select available plan, and click on the $5 Digicel Prime Bundle to activate the plan.

-              After selecting $5 Prime Bundle plan the following will happened:

-              If the customer has sufficient credit they will receive a SMS advising that the plan has been successfully activated.

-              If the customer has insufficient credit they will receive a SMS advising of insufficient funds to activate the plan, please top up and try again.
 

• Activation (MyDigicel App):

-          Customers will be able to activate $5 Prepaid Digicel Prime Bundle Plan by accessing the MyDigicel App

-          After gaining access to MyDigicel by entering the Digicel ID, the customer will go the My Plans section, select available plan, and click on the $5 Prepaid Prime Bundle to activate the plan.

-          After selecting the $5 Prime Bundle plan the following will happened:

-          If the customer has sufficient credit they will receive a SMS advising that the plan has been successfully activated.

-          If the customer has insufficient credit they will receive a SMS advising of insufficient funds to activate the plan, please top up and try again.
 

Renewal:

-          Customers will receive a notification before $5 Prime Bundle expires advising that their plan will auto renew.

-          If at expiry the customer has sufficient credit on the plan will auto renew.

-          If the customer has insufficient credit at plan expiry, the auto renewal would have failed and the Prime Bundle ends.

-          Customers will also be able to opt out of auto-renewal via USSD, MyDigicel App or the MyDigicel Web.
 

Expiry:
When $5 Prime Bundle expires customers WILL NOT keep the remaining MB for their Digital Apps as NO GRACE PERIOD will be applied; However, customer will have Grace Period as per usual for their regular Data, Voice and SMS bundle.


- Grace Period will remain the same for Data, SMS and Voice Bundles.

- Once the plan expires, customer will lose all remaining Digital App Bundles

• Rollover: The $5 Prime Bundle will not allow rollover of data.



6.    How much data is offered in $5 Prime Bundle?

  $5 Prime Bundle    
Any Use Data  0.5 500MB  
DigicelTV App 0.5 500MB 3 hours TV
BiP 0.2 500MB 40 mins Video
GoLoud 0.2 500MB 2.5 hours Radio
Loop 0.2 500MB Read 100 Pages
MyDigicel app 0 FREE Unlimited
Total GB 2.4    
Total DO Bundle 2    
Price LC$ $5    



7.    What are the specifications on the Apps provided in the $5 Prime Bundle

DigicelTV App: Data allowance will be created for DigicelTV App usage only; No other apps or browser will be able to access the data in the dedicated app data other than DigicelTV App traffic. When the DigicelTV bundle is exhausted customers will be charged from their regular data bundle if available then their main credit. Qualified plans will differentiate the subscription that is applied to customer’s account.

BiP
: Data allowance details to be created for specific BiP use only. The BiP dedicated app data should be configured to allow BiP messages. BiP Group Video Calling, Discovery and Games will be charged from customer’s main data. No other Application or data traffic should be allowed from the dedicated app data. Once the bundle is exhausted customers will be charged from their main data for BiP usage then main credit.

Loop
: Articles in Loop is free.

GoLoud
: A data allocation within the prime bundle will be provided for GoLoud usage. The data will be configured to allow only Radio live streaming. No other apps or browser will be able to access the data allocated other than GoLoud. When the GoLoud bundle is exhausted customers will be charged from their main data bundle, if available, and then their main credit account.
 

8.    What are the Charging Priorities by Digital App

- BiP Usage: BiP promo ➝ BiP Bundle ➝ Data Bundle ➝ Main Credit

- DigicelTV App: DigicelTV App Bundle ➝ Data Bundle ➝ Main Credit

- Loop: Loop data ➝ Data Bundle ➝ Main Credit

- GoLoud: GoLoud data ➝ Data Bundle ➝ Main Credit

 

MyDigicel App

•    All features and functionality available on MyDigicel app
 

10.    How do I check my balance?
MyDigicel app is the best place for self-service with your Digicel account. You can also check your balance via UMM *130#.

11.    My main plan or bundle has “rollover data” does this change?
Data Rollover is applicable when customer moves in the same bundle.


12.    What happens if I already have a plan for one of the Apps?


DigicelTV App

•             If a customer has an active DigicelTV App Standalone plan then activates a New Digicel Prime Bundle the below should happen:

o             Customers will receive the additional data bundle from the Bundle plan activated including prime bundle

o             Customer will continue receiving Premium DigicelTV App access

o             The regular DigicelTV dedicated data will take priority in charging whilst using the DigicelTV App

o             The DigicelTV App dedicated data will maintain its original validity


13.    Will my $5 Prime bundle work while I am roaming?
No, Prime Bundle can only be used within Nauru.

 

14.    Does data come of my main account when using the Apps, when I still have App allocated data available?
Yes, there are specific functions within the Apps that will consume data from the customers main account rather than the data allocated to the App.


The functionalities within the App that consumer data from the main account are listed below:

BiP

•             Multi user video Calls

•             Gaming

•             Discover

•             Location

              
LOOP

•             Advertising, Images and Videos will be consumed from the Main Data Account and NOT from Data allocated to the App