$5 Prime Bundle





$5 Prime Bundle is available to all prepaid customers. Bundle price is $5 VIP for 2.5GB valid 24 hours, available to opt in via MyDigicel app and USSD *141#.









1.       What is Prime Bundles.
Our Digital Operator promise to customers is of simply more. 1440 minutes of each day, and our all-new Prime Bundles do just that. Here’s how. We’re giving customers BRAND NEW exciting Digital Bundles which include 6 Apps each with its own data allocations and some are even even free.

Our Prime Bundles feature our suite of SIX Digital Apps. D’Music and PlayGo for music and TV streaming, BiP for messaging, voice calls, video calls, gaming and marketplaces, LOOP for news, Billo for cloud storage and Go Loud for Radio - each with its own super generous data allotment so that customers can feel, touch, experience and enjoy them as they live their digital lives.  But that’s just the start. Digicel Prime Bundles also feature free access to Digicel’s self-care destination, MyDigicel app.

Not only that. With our Prime Bundles we’re making sure our customers can enjoy more of the things they love, with even more data.

Whatever our customers are into, we have a digital experience for them meaning they can do more, experience more, learn more, laugh more, make more, share more, listen more and play more together with Digicel.
 

2.    Are all customers able to purchase $5 Prime Bundle
Yes, all Prepaid customers will have the access to purchase $5 Prime Bundle.


3.    Which Digital Apps are included in the $5 Prime Bundle?
Digicel Prime Bundles include our full suites of Digital Apps. And the great thing about our suite of Digital Apps is that there really is something for everyone, no matter what they are in to.

Digicel Prime Bundles include 7 Digital Apps. Here's a run-down:

•    Billo – your personal cloud storage solution

•    BiP – your instant messaging-and-much-more communications and discovery service

•    D’Music – your music streaming and downloads

•    LOOP – your news now

•    MyDigicel App – your Digicel self-service and store in your pocket

•    PlayGo  – your app for TV anytime, anywhere

•    GO LOUD – Ultimate Audio experience providing the best selection of live radio


4.    What do I need to do?
The great thing about $5 Prime Bundle is that they come with data allotments for each of our digital apps so you can try, touch, feel and experience them to your heart’s content.

In addition to that, our Prime Bundles also come with Any use data for our customers to use as they wish between the Apps.


5.    How do I activate the Prime Bundle?
You can activate / purchase your bundle through 2 methods – USSD, Web and MyDigicel app.

Activation (Web):
•    Customers will be able to activate $5 Prepaid Prime Bundle Plan by accessing MyDigicel Web: mydigicel.digicelgroup.com

•    After gaining access to My Digicel by entering the Digicel ID, the customer will go the My Plans section, select available plan, and click on the $5 Digicel Prime Bundle to activate the plan.

After selecting $5 Prime Bundle plan the following will happened:
•    If the customer has sufficient credit they will receive a SMS advising that the plan has been successfully activated.

•    If the customer has insufficient credit they will receive a SMS advising of insufficient funds to activate the plan, please top up and try again.


Activation (MyDigicel App):

•    Customers will be able to activate $5 Prepaid Digicel Prime Bundle Plan by accessing the MyDigicel App

•    After gaining access to MyDigicel by entering the Digicel ID, the customer will go the My Plans section, select available plan, and click on the $5 Prepaid Prime Bundle to activate the plan.

•    After selecting the $5 Prime Bundle plan the following will happened:

•    If the customer has sufficient credit they will receive a SMS advising that the plan has been successfully activated.

•    If the customer has insufficient credit they will receive a SMS advising of insufficient funds to activate the plan, please top up and try again.


Renewal:

•    Customers will receive a notification before $5 Prime Bundle expires advising that their plan will auto renew.

•    If at expiry the customer has sufficient credit on the plan will auto renew.

•    If the customer has insufficient credit at plan expiry, the auto renewal would have failed and the Prime Bundle ends.

•    Customers will also be able to opt out of auto-renewal via USSD, My Digicel App or the My Digicel Web.


Expiry:

•    When $5 Prime Bundle expires customers WILL NOT keep the remaining MB for their Digital Apps as NO GRACE PERIOD will be applied; However, customer will have Grace Period as per usual for their regular Data, Voice and SMS bundle.

•    Grace Period will remain the same for Data, SMS and Voice Bundles.

•    Once the plan expires, customer will lose all remaining Digital App Bundles


Rollover:
The $5 Prime Bundle will not allow rollover of data.
 

6.    How much data is offered in $5 Prime Bundle?

  $5 Prime Bundle    
Any Use Data  0.5 500MB  
PlayGo 0.5 500MB 3 hours TV
BiP 0.2 200MB 40 mins Video
D'Music 0.5 500MB 7 hours of Music
GoLoud 0.2 250MB 2.5 hours Radio
Billo  0.2 250MB 250 Photos
Loop 0.2 250MB Read 100 Pages
MyDigicel app 0 FREE Unlimited
Total GB 2.4    
Total DO Bundle 2    
Price LC$ $5    




7.    What are the specifications on the Apps provided in the $5 Prime Bundle

D’Music
: Data allowance will be created for D’Music usage only; No other apps or browser will be able to access the data in the dedicated app data other than D’Music traffic. When the D’Music bundle is exhausted customers will be charged from their regular data bundle if available then their main credit. Qualified plans will differentiate the subscription that is applied to customer’s account.
 

PlayGo: Data allowance will be created for PlayGo usage only; No other apps or browser will be able to access the data in the dedicated app data other than PlayGo traffic. When the PlayGo bundle is exhausted customers will be charged from their regular data bundle if available then their main credit. Qualified plans will differentiate the subscription that is applied to customer’s account.
 

Billo: Data allowance data is to be created for Billo use only. The dedicated app data should be configured to allow Billo traffic for upload and download, no other Application or data traffic should be allowed from the dedicated app data. Once the bundle is exhausted customers will be charged from their main data for Billo usage then main credit.
 

 BiP: Data allowance details to be created for specific BiP use only. The BiP dedicated app data should be configured to allow BiP messages. BiP Group Video Calling, Discovery and Games will be charged from customer’s main data. No other Application or data traffic should be allowed from the dedicated app data. Once the bundle is exhausted customers will be charged from their main data for BiP usage then main credit.
 

Loop: Articles in Loop is free.
 

Go Loud: A data allocation within the prime bundle will be provided for Go Loud usage. The data will be configured to allow only Radio live streaming. No other apps or browser will be able to access the data allocated other than Go Loud. When the Go Loud bundle is exhausted customers will be charged from their main data bundle, if available, and then their main credit account

 

8.    What are the Charging Priorities by Digital App
•    
D’Music: D’Music Bundle > Data Bundle > Main Credit

•    BiP Usage: BiP promo > BiP Bundle > Data Bundle > Main Credit

•    PlayGo: PlayGo Bundle > Data Bundle > Main Credit

•    Billo: Billo Bundle > Data Bundle > Main Credit

•    Loop: Loop data > Data Bundle > Main Credit

•    Go Loud: Go Loud data > Data Bundle > Main Credit


9. 
   What is the different service offering?

Billo

Billo Basic – Plans less than 30 days
•    5GB storage
•    Allocated data for upload and download (not zero rated)

BiP
•    BiP to BiP Messages, Voice notes, pictures and video messaging

•    It excludes Group video calling, Discovery and Games – this data usage will be taken from the Main data account

D’Music
•    Premium (1 day, 7 days and 30 days plan)

•    Access to all Features and all Music/ Videos in the app

•    Unlimited Downloads and Skips

•    Create and Edit Playlists

•    Share Music

•    Car Mode, Offline Mode, Dark Mode & Explicit Filter

•    Stations Included

•    Access to Web Player

•    Stations (1 day, 7 days and 30 days Plan)

•    Access to Stations Genre streaming with 3 skips per hour

•    30 Day = 120 hours Streaming Per Month per customer

•    7 Day = 200 tracks or 12 hours streaming per week

•    1 Day = 60 tracks or 3.5 hours per day

•    Upgrade to Premium built in

           

MyDigicel app
•    All features and functionality available on MDA

 

10.    How do I check my balance?
MyDigicel app is the best place for self-service with your Digicel account. You can also check your balance via UMM *130#.
 

11.          My main plan or bundle has “rollover data” does this change?
Data Rollover is applicable when customer moves in the same bundle.

12.    What happens if I already have a plan for one of the 7 Apps?

PlayGo
If a customer has an active PlayGo Standalone plan then activates a New Digicel Prime Bundle the below should happen:

•    Customers will receive the additional data bundle from the Bundle plan activated including prime bundle

•    Customer will continue receiving Premium PlayGo access

•    The regular PlayGo dedicated data will take priority in charging whilst using the PlayGo App

•    The PlayGo dedicated data will maintain its original validity


D’Music
If a customer has an active D’Music Standalone plan then activates a Digicel Prime Bundle the below should happen:

•    Customers will receive the additional data bundle from the Bundle plan activated including prime bundle

•    Customer will continue receiving Premium D’Music access

•    The regular D’Music dedicated data will take priority in charging whilst using the D’Music App.

•    If and when the PlayGo bundle is exhausted the main data will incur D’Music charges

•    The D’Music dedicated data will maintain its original validity


13.    Will my $5 Prime bundle work while I am roaming?
No, Prime Bundle can only be used within Nauru.
 

14.    Does data come of my main account when using the Apps, when I still have App allocated data available?
Yes, there are specific functions within the Apps that will consume data from the customers main account rather than the data allocated to the App.

 

The functionalities within the App that consumer data from the main account are listed below:

BiP

•    Multi user video Calls

•    Gaming

•    Discover

•    Location


LOOP

•    Advertising, Images and Videos will be consumed from the Main Data Account and NOT from Data allocated to the App