Data Plans Help | Digicel Montserrat

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Data Plans

Learn more about our data plans, and how to trouble-shoot issues you are having.

1. How do I activate a prepaid data plan?

As a prepaid customer, you can activate a Digicel data plan by dialling *135#SEND.

You can also activate a data plan via the My Digicel App or on our website

2. How do I activate a postpaid data plan?

As a postpaid customer, you can activate a 4G data plan by dialling *135#SEND

3. I am unable to connect to the internet with the correct settings and data plan available on account. How can I rectify this?

This will occur for several reasons, the main one being you are not seeing an APN Profile. In this case, from your Android handset, go to Settings -> Mobile Network -> Access Point Name -> Add APN.

If your data plan was previously working, then you might need to simply do a battery pull and restart your handset.

4. How do I locate my Access Point Name (APN) profile?

From your Android handset, go to Settings -> Mobile Network -> Access Point Name -> Add APN

5. I am unable to connect to the Service Menu when I dial *135# #. How can I get this corrected?

Please contact Customer Care by dialing 100 from your mobile phone.

Data Plans