Prepaid Easy Roam Plans FAQs
Prepaid Easy Roam Plans FAQs
Cheat Sheet
Sign-up/ activation code |
*141#, MyDigicel App |
How to check my bundle? |
Prepaid – MyDigicel App |
1. What is the New Roam Easy plan?
The new “Easy Roam” plans allow prepaid customers the flexibility to roam in 4050 countries around the world with bundled data and minutes, access to free incoming calls, and reduced out-of-bundle calling and text rates.
1. Note: Only postpaid customers will be able to activate the old roaming plans.
2. What do the new plans entails?
Plan ID |
Plan Name |
Duration Day |
Price (XCD) |
Mins |
Data (MB) |
Subscriber Type |
25360 |
1 Day Roaming Bundle |
1 |
19.99 |
5 |
100 |
Prepaid |
24858 |
3 Day Roaming Bundle |
3 |
49.99 |
10 |
300 |
Prepaid |
24859 |
7 Day Roaming Bundle |
7 |
99.99 |
20 |
750 |
Prepaid |
25361 |
Data Bolt-on |
14 |
49.99 |
0 |
500 |
Prepaid |
24862 |
Data Bolt-on |
30 |
89.99 |
0 |
1024 |
Prepaid |
- Bolt-ons are only available when a 1, 3 or 7 Day plan is active
3. Who will benefit from these Roaming plans?
These new roaming plans are for prepaid customers only.
4. How do customers activate the roaming plans?
Customer will be able to activate the roaming plans by using the following methods:
- UMM *141# and following the instructions.
- My Digicel App at p.mydigicel.net
5. How do customers check their data /mins bundle balance and Roaming Plan expiration?
Customer will be able to check their balance by using the following method: 53*779
· My Digicel App at a.mydigicel.net
NB. When customers check their balance it will display the available data allotment and expiry date.
6. How do these Roaming Plan works?
The new roaming plans will provide prepaid customers with voice minutes and Data. This also includes free incoming calls and SMS at the rate of $0.25c per 160 characters sent.
- The Voice minutes will cover all roaming destinations while roaming in one of the eligible roaming destinations, this also includes call back home.
- Free incoming Calls
- Data bundles
· SMS rates of $0.25c
- Overage will be blocked for both prepaid and postpaid customers.
- Reduce Voice rate at $0.75c per minute to roaming destinations and $1.75c per minute to the Rest of the world.
7. What are the rates to make calls while on an active Roaming Plan?
Customers will receive the below reduced calling rates while roaming in the 50 destinations that are currently included in the plan.
Table 2: Roaming Plan Rates
Destination |
Rate (XCD) |
Outbound calls (local, back home, bundle destinations, ROW) |
$0.75 |
Very expensive destinations |
$9.45 |
Rest of the world |
$1.75 |
Cuba |
$9.45 |
Incoming calls Free |
|
Text Messages |
|
On-net/Off-net/international |
$0.25 |
8. Will customers be able to activate the plan if they are not in Antigua and Barbuda?
Yes, Customers will be able to use the My Digicel app to activate the roaming plans. If the network that they are connected to facilitates the UMM they will be able to use the UMM to activate the plan.
9. Will customers be charged to use the MDA while roaming?
No, all customers who activate a roaming plan will have 100MB daily to use the My Digicel app for free while roaming. However, roaming data charges will be incurred if you use the MyDigicel app after the daily allotment has been exhausted and before it has reset for the next day.
10. What are the rates to make calls after the bundles has been depleted on the roaming plans?
Once customers have exhausted their voice minutes they will be charged at the out of bundle rates; which starts at $0.75 per minute. To see the full list of all out of bundle rates, please see question.
11. What are the eligible countries that the roaming plan covers?
Table 2: Roaming Destinations
Albania |
Chile Cayman |
GhanaGrenada |
MontserratMontserrat |
St. LuciaSt. Lucia |
Anguilla |
Colombia Curacao |
GreeceGuadeloupe |
NetherlandsNetherlands |
St. Martin and St. BarthSt. Martin and St. Barth |
Antigua |
BonaireCzech Republic |
Grenada Guyana |
New ZealandNew Zealand |
St Maarten St. Vincent |
Aruba |
Costa Rica Dominica |
French GuianaHaiti |
Nicaragua Panama |
St. Vincent Suriname |
Argentina |
Cayman |
Guadeloupe |
Martinique |
Suriname |
Australia |
CuracaoEgypt |
GuyanaHungary |
Panama Portugal |
Switzerland TCI |
Barbados |
Czech Republic |
Haiti |
Peru |
TCI |
Bermuda |
Dominica |
|
Portugal |
Trinidad and Tobago |
Belize |
Ecuador |
Hungary |
Puerto Rico |
Turkey |
Bonaire |
Egypt |
Ireland |
Romania |
United Kingdom |
BrazilBarbados |
French GuianaEl Salvador |
IsraelIreland |
SabaPuerto Rico |
United StatesTrinidad and Tobago |
BVI Bermuda |
GuatemalaFrench Guiana |
MartiniqueIsrael |
South AfricaRomania |
US Virgin Islands Turkey |
Canada Bonaire |
GermanyGermany |
Mexico Italy |
St KittsSouth Africa |
UruguayUnited Kingdom |
12. Will the roaming data and voice bundle roll over if they repurchase the roaming plan?
Yes, once a plan has been repurchased before expiry then any unused data and voice will rollover to the new plan.
13. Will customers’ roaming plan auto renew?
No, customers will be able to do an early renewal or repurchase the plan before it expires however the plan will not auto renew.
14. Will customers be able to move from one Roaming plan to another?
Yes, customers will be able to upgrade from one plan to the next.
15. What are the countries categorized as ROW, VED or VED Satellite:
· Countries are assigned the following zones:
Rest of the World
ROW Countries |
Country Code |
ROW Countries |
Country Code |
ROW Countries |
Country Code |
AFGHANISTAN |
93 |
FAROE ISLANDS |
298 |
LIBYA |
218 |
ALGERIA |
213 |
FIJI |
679 |
LIECHTENSTEIN |
423 |
AMERICAN SAMOA |
1684 |
FINLAND |
358 |
LITHUANIA |
370 |
ANDORRA |
376 |
FRENCH POLYNESIA |
689 |
LUXEMBOURG |
352 |
ANGOLA |
244 |
GABON |
241 |
MACEDONIA |
389 |
ARMENIA |
374 |
GAMBIA |
220 |
MADAGASCAR |
261 |
AZERBAIJAN |
994 |
GEORGIA |
995 |
LIBYA |
218 |
BAHAMAS |
1242 |
GIBRALTAR |
350 |
LIECHTENSTEIN |
423 |
BAHRAIN |
973 |
GREENLAND |
299 |
LITHUANIA |
370 |
BANGLADESH |
880 |
GUAM |
1671 |
LUXEMBOURG |
352 |
BELARUS |
375 |
GUINEA |
224 |
MACEDONIA |
389 |
BELIZE |
501 |
FAROE ISLANDS |
298 |
MADAGASCAR |
261 |
BENIN |
229 |
FIJI |
679 |
MALAWI |
265 |
BHUTAN |
975 |
FINLAND |
358 |
MALAYSIA |
60 |
BOLIVIA |
591 |
FRENCH POLYNESIA |
689 |
MALI |
223 |
BOSNIA & HERZEGOVINA |
387 |
GABON |
241 |
MARSHALL ISLANDS |
692 |
BOTSWANA |
267 |
GAMBIA |
220 |
MAURITANIA |
222 |
BRUNEI |
673 |
GUINEA-BISSAU |
245 |
MAURITIUS |
230 |
BURKINA FASO |
226 |
HONDURAS |
504 |
MICRONESIA |
691 |
BURUNDI |
257 |
HONG KONG |
852 |
MOLDOVA |
373 |
CAMBODIA |
855 |
ICELAND |
354 |
MONACO |
377 |
CAMEROON |
237 |
INDIA |
91 |
MONGOLIA |
976 |
CAPE VERDE |
238 |
INDONESIA |
62 |
MONTENEGRO |
382 |
CENTRAL AFRICAN REP |
236 |
IRAN |
98 |
MOROCCO |
212 |
CHAD |
235 |
IRAQ |
964 |
MOZAMBIQUE |
258 |
CHINA |
86 |
ISRAEL(970) |
972 |
MYANMAR |
95 |
COMOROS |
269 |
JORDAN |
962 |
NAMIBIA |
264 |
CONGO |
242 |
KAZAKHSTAN |
7 |
NEPAL |
977 |
COOK ISLANDS |
682 |
KENYA |
254 |
NEW CALEDONIA |
687 |
COTE DIVOIRE |
225 |
KOREA (SOUTH) |
82 |
NIGER |
227 |
CYPRUS |
357 |
KOSOVO |
383 |
NIGERIA |
234 |
DEM REP CONGO |
243 |
KUWAIT |
965 |
NORTHERN MARIANAS |
1670 |
DENMARK |
45 |
KYRGYZSTAN |
996 |
NORWAY |
47 |
DJIBOUTI |
253 |
GUINEA-BISSAU |
245 |
OMAN |
968 |
DOMINICAN REPUBLIC |
1 |
HONDURAS |
504 |
PAKISTAN |
92 |
EAST TIMOR |
670 |
HONG KONG |
852 |
PALAU |
680 |
EQUATORIAL GUINEA |
240 |
LAOS |
856 |
PALESTINE |
970 |
ERITREA |
291 |
LEBANON |
961 |
PAPUA NEW GUINEA |
675 |
ESTONIA |
372 |
LESOTHO |
266 |
PHILIPPINES |
63 |
ETHIOPIA |
251 |
LIBERIA |
231 |
QATAR |
974 |
REUNION & MAYOTTE |
262 |
SWITZERLAND |
41 |
|
|
RUSSIA |
7 |
SYRIA |
963 |
|
|
RWANDA |
250 |
TAIWAN |
886 |
|
|
SAN MARINO |
378 |
TAJIKISTAN |
992 |
|
|
SAUDI ARABIA |
966 |
TANZANIA |
255 |
|
|
SENEGAL |
221 |
THAILAND |
66 |
|
|
SERBIA |
381 |
TONGA |
676 |
|
|
SEYCHELLES |
248 |
TUNISIA |
216 |
|
|
SIERRA LEONE |
232 |
TURKMENISTAN |
993 |
|
|
SINGAPORE |
65 |
UGANDA |
256 |
|
|
SLOVENIA |
386 |
UNITED ARAB EMIRATES |
971 |
|
|
SOUTH SUDAN |
211 |
UZBEKISTAN |
998 |
|
|
SRI LANKA |
94 |
VANUATU |
678 |
|
|
ST PIERRE & MIQUELON |
508 |
VIETNAM |
84 |
|
|
SUDAN |
249 |
YEMEN |
967 |
|
|
SWAZILAND |
268 |
ZAMBIA |
260 |
|
|
Very Expensive Destination
Very Expensive Destination |
Country Code |
Very Expensive Destination |
Country Code |
ASCENSION |
247 |
TOGO |
228 |
CUBA |
53 |
TOKELAU |
690 |
DIEGO GARCIA |
246 |
TUVALU |
688 |
KIRIBATI |
686 |
UKRAINE |
380 |
KOREA (NORTH) |
850 |
UNIV TELECOM SVC |
878 |
LATVIA |
371 |
UNIV TELECOM SVC UPT |
878 |
MALDIVES |
960 |
WALLIS & FUTUNA |
681 |
NAURU |
674 |
WESTERN SAMOA |
685 |
NIUE |
683 |
TOGO |
228 |
SAO TOME AND PRINCIPE |
239 |
TOKELAU |
690 |
SOLOMON ISLANDS |
677 |
TUVALU |
688 |
SOMALIA |
252 |
UKRAINE |
380 |
ST HELENA |
290 |
|
|
Very Expensive Destination (SAT)
Very Expensive Destination (SAT) |
Country Code |
Very Expensive Destination (SAT) |
Country Code |
GLOBAL MOBILE 881 |
881 |
INMARSAT M Voice |
870 |
GLOBAL MOBILE 881 Ellipso Satellite Service |
881 |
INMARSAT Mini M/Fleet/Gan |
870 |
GLOBAL MOBILE 881 Globalstar 8 |
881 |
INTL NETWORKS 882 |
882 |
GLOBAL MOBILE 881 Globalstar 9 |
881 |
INTL NETWORKS 882 DTAG Next Generation Network |
882 |
GLOBAL MOBILE 881 IRIDIUM 8816 |
881 |
INTL NETWORKS 882 DTAG Next Generation Network II |
882 |
INMARSAT |
870 |
INTL NETWORKS 882 Elipso |
882 |
INMARSAT Aero |
870 |
INTL NETWORKS 882 EMSAT |
882 |
INMARSAT B HSD |
870 |
INTL NETWORKS 882 GNS |
882 |
INMARSAT B Voice |
870 |
INTL NETWORKS 882 INTERMATICA |
882 |
INMARSAT Bgan |
870 |
INTL NETWORKS 882 Jasper |
882 |
INMARSAT Bgan HSD |
870 |
INTL NETWORKS 882 Jersey Telecom |
882 |
INMARSAT Gan/Fleet/Hsd |
870 |
INTL NETWORKS 882 Maritime Communication Partners |
882 |
GLOBAL MOBILE 881 |
881 |
INTL NETWORKS 882 Oration Technologies Network |
882 |
|
|
INTL NETWORKS 882 Thuraya |
882 |
|
|
INTL NETWORKS 882 VODAFONE |
882 |
|
|
INTL NETWORKS 883 |
883 |
26. If customers have bonus credit on their account, can this credit be used while roaming?
No. Bonus credit is only available while in Antigua and Barbuda.
- Will customers be able use local data/Mins plan while roaming?
No. customers who have an active local plan will only be able to use their bundles while in Antigua and Barbuda.
- What are the rates to make calls when customers do not have an active Roam Easy plan?
Customers will be charged at the standard roaming rates. Standard roaming rates apply:
- When roaming in any of the eligible destinations without an active plan.
- Roaming outside of the eligible destinations with or without an active plan.
