Account & Billing

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My Account & Billing

No. There are no additional fees to have our service installed in your home.

We will try and get your Digicel Home Entertainment service up and running as quickly as possible. It can sometimes take 3 to 5 business days depending if sign-up occurred during our popular promotional periods.

Payments should be made in full on or before the 9th of every month to avoid suspension of service or incurring any additional charges such as a reactivation fee.

Paying your bill is easy! Simply visit our Digicel store.

We currently don't offer online payments but we will let you know as soon as this option becomes available.

My Service

It is unlikely that you should be missing channels; however if this should occur, simply follow these steps to restart your set top box (STB).

  1. Turn off your set top box
  2. Unplug  the power cord to recycle your box.
  3. Wait two minutes, before plugging in and turning on your set top box.

Please note: If the channels do not appear after the reset, please contact us so we can assist you.

Simply follow these easy steps:

  1. Make sure that your cable modem is plugged in correctly and that the lights are on.  If the lights do not come on, please plug the modem into a another TV pocket.
  2. Disconnect the TV cable coming from the wall/splitter to the cable modem and check for damage or imperfections before reconnecting.
  3. Unplug the power cycle modem from the electrical outlet and leave it unplugged for at least 30 seconds before plugging it back in.
  4. Reset the devices in sequence if applicable i.e. Cable modem, additional router second, additional devices,  etc.  Leave about two minutes between each device if necessary.
  5. Re-test your internet connection to see if it is now working correctly.

Please note: If you are still experiencing connection issues, please contact our customer care team.

When you sign up for our TV service, you get the first set top box FREE. In order to enjoy the best channels from any room, you will need to rent additional set top boxes for any additional TVs in your home.

You can easily rent an additional set top boxes for your home for a small fee of only $20 per month, per box. Simply give us a call and let us know how many boxes you need. 

Account & Billing