LTE Freedom Bundles

Frequently Asked Questions

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New Freedom Plus LTE plans

Frequently Asked Questions Choose a plan

 

1. What are the available Freedom Plus plans?

Prepaid Freedom plus Plan details: 

Plan names

Duration(Days)

   Data allotment

Minutes

Price $ ECD

 Freedom PLUS LTE 1 Day

1

1 GB

50 ( On-Net)

3.99

 Freedom PLUS LTE 3 Day

3

1 GB

250 (On-Net)

7.99

 Freedom PLUS LTE 5 Day

5

1.5GB

300 ( On-Net)

19.99

 Freedom PLUS LTE 7 Day   

7

3 GB

350 (All Local)

26.50

 Freedom PLUS LTE 30 Day 

30

10 GB

1000 (All Local)

95.00

 

2. How can I purchase a Freedom plan?

  You can activate any of our newest Freedom bundles via the My Digicel App at p.mydigicel.net, or by dialing *140# to access the prepaid service menu option 2 “Freedom Plus LTE plans”.

3. How will I know when my Freedom Plan is active?

You will receive a confirmation sms to let you know that you're free to use your Freedom Plan, this message will also include the expiration date.

 4. Where can I call with my voice minutes?

You are able to call local numbers with your minutes (Either On-net only (Digicel) or all local networks) depending on your plan.

 5.  How do I check the balance of minutes and data on my Freedom Plus plans?

You have two ways:

Service Menu: *140# -  enter the “Balances” menu, then press 6 to enter the “Check Plan Balance” and expiry to see your available minutes and/or data balances.

My Digicel App – click on the app and go to ‘Accounts and Balances’.

 6. Can I roam with my Plan, and will I be able to use the available data and voice minutes?

  You can use the data aspect of your bundle in lower OECS markets (SVG, Grenada, and Dominica). When roaming to other markets an EZ roam bundle is needed or you would be charged roaming rates for data, incoming and outgoing calls data while roaming.

 7. Can I use my Freedom plan together with another plan or Add- on?

Yes you can activate a freedom plan whiles on another plan

You will receive all the benefits of the new bundle and still be able to use both plans until each bundle expires on its own end-date.

8. How do I activate an Add-On?

You can activate an Add-On using the My Digicel App at p.mydigicel.net or dial to our service menu at *140#.

9. Will my plans renew?

Yes. You will receive notifications advising you of your prepaid freedom plan expiry, and auto renewal

If at expiry you have sufficient credit, the plan will auto renew.

If you have insufficient credit at plan expiry the plan auto renewal will fail and the Prepaid Plan ends.

You will also be able to opt out of auto-renewal via *140# or the My Digicel App or the My Digicel Web.

10. Can I upgrade or downgrade my Freedom plan?

 Yes, you can upgrade/downgrade your plan through the My Digicel App or short code*140#

11. What happens to my unused mins/data if I don't activate/auto renew another plan?

 You get to keep your unused minutes and data when you activate another Freedom Plan before midnight on the day of plan expiry

12. How will I know when my Freedom plan is expired?

You will know when your freedom plan is expiring prior to it’s end.

You will receive a notification to let you know that the plan will end soon and after it has expired.

13. Am I able to repurchase my Freedom plan after it has expired?

 Yes, you will be able to repurchase your plan once it has expired

14. How many times can these bundles be activated?

As many times as you wish. As long as you have enough credit, you can choose a new Freedom plan, even while you have an existing plan or bundle. Voice and Data allotments will be accumulated and we will keep longest expiry date.

15. What happens when the megabytes in my Freedom plans are finished?

 You'll receive a friendly text message giving you options to renew your Freedom plan or buy extra data (an Add-On).

                                                                                                                

16. Will I incur charges once my data is finished and my plan is still active?                 

No, you will not incur any charges, as you will not be able to continue browsing

 17. If I am on a call within the duration of the Freedom Plan and it expires, what happens to my call?

If you are on a call and your Freedom plan expires, your call will not drop. However, you will be charged for the remaining portion of the call at Pago rates.

 

 

Additional Terms and Conditions

•      This product is offered for the personal use of individuals and not commercial use or usage by groups of individuals. Any usage at all by an individual that, in Digicel’s sole discretion, is intended for financial gain or profit by you or by groups of individuals will result in the immediate termination of this promotion.

•      Digicel reserves the right to terminate your use of this product forthwith without notice if, in its sole opinion, the promotion is being abused by you.

•      Digicel reserves the right and at its discretion, to modify or discontinue (permanently or temporarily) this product being offered to its customers.

•      Digicel reserves the right to at any time, with or without the notice, to vary or cancel the terms and conditions of its product. In the event of Digicel giving notice to customers of any such changes to or cancellation of the Product, it shall suffice for Digicel to give customers notice via messages to customer’s handset/device or to post such notification on Digicel’s website. Any such notification shall be effective immediately or as of the date referred to in such notification.

•      Customers should be solely responsible for keeping their mobile handset properly secured and for all activations and other activities that occur on or through their mobile handsets. Any request made via the use of a USSD code from a mobile handset shall be deemed a legitimate request from the customer to whom the said mobile handset is registered. Digicel shall not be responsible for any losses arising out of the unauthorized use of a customer’s handset.

•      Subject to the above, the standard Prepaid and 4GLTE terms and conditions shall apply.


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New LTE Freedom Plus Plans: FAQs