LTE Bundles: FAQs

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Postpaid Freedom Bundles

Frequently Asked Questions Choose a plan

Postpaid LTE Plan details and Free Benefits:

New Postpaid Freedom plans available with Unlimited Digicel Local Calls, Unlimited WhatsApp Messaging, FREE Local News Content Usage from Choice TV, FREE YouTube or Playgo.

Plan Name

POSTPAID MORE

POSTPAID EXTRA

POSTPAID MAX

Subscription Fee (Monthly) EC$ incl, VAT @15%

130.00

230.00

315.00

Voice Mins (On Net)

UNLIMITED

UNLIMITED

UNLIMITED

Voice Mins (Anywhere)

500 minutes

1000 minutes

UNLIMITED

Voice Mins (Exhausted)

PAYGO

PAYGO

PAYGO

SMS (On Net)

UNLIMITED

UNLIMITED

UNLIMITED

SMS (Off Net & Int’l)

PAYGO

PAYGO

PAYGO

Data

12GB

25GB

50GB

Extras (Data)

Unlimited WhatsApp Messaging

Unlimited WhatsApp Messaging

Unlimited WhatsApp Messaging

Extras (Entertainment)

1 Hour Daily Free YouTube & Playgo. 1 Hour Daily Free local News Content.

1 Hour Daily Free YouTube & Playgo. 1 Hour Daily Free local News Content.

1 Hour Daily Free YouTube & Playgo. 1 Hour Daily Free local News Content.

Extras (Roaming)

N/A

N/A

Roam Like You’re Home Caribbean

Rollover

Unused Voice & Data allotments

Unused Voice & Data allotments

Unused Data allotments

Add-Ons: Each Freedom plan will give customers the option to activate any 1 or all 3 add-ons below.

Plan Name

Freedom Postpaid Bolt-on 4GB

Freedom Postpaid Bolt-on 10GB

Freedom Postpaid Bolt-on 25GB

Data

4GB

10GB

25GB

Subscription Fee (Monthly) EC$ incl, VAT @12.5%

$35

$70

$125

 

 

How do I sign up for a LTE plan?

To continue to access LTE speeds customers are encouraged to sign up for one of Digicel’s Freedom Plans.

  • New Postpaid customers may visit an authorized Digicel dealer with the required documents in order to activate a Freedom Plan.
  • Existing Postpaid customers may switch to one of the new Freedom plans by calling customer care or visiting an authorized Digicel dealer.
  • Add-On bundles can be purchased via My Digicel and Web.
  • Free Benefits of Unlimited WhatsApp and FREE YouTube, Playgo and Local News content will be activated upon the activation of the Freedom Plan.
  • Roam Like You’re Home Caribbean will be activated upon activation of the POSTPAID MAX plan.

 

Will I need credit on my account to access LTE Data?

Customers are required to have credit to be able to activate a data plan or access at Pay As You Go rates.

 

Will the plans renew?

Postpaid: Freedom Plans will not renew, they will remain active unless the account status is changed.  

  • Free Benefits of Unlimited WhatsApp and FREE YouTube, Playgo and Local News content will auto-renew upon the end of the end of the 30 day period.
  • Add-On bundles can be purchased via My Digicel and Web.

 

What rate do I pay if I use my phone as a modem or hotspot with a computer (i.e. Tethering)?

Tethering is charged from the available data bundles allotted to your selected data plan. If a data plan is not activated, data consumption will be charged at Pay As You Go rates.

 

Can I use my Non-GPRS compatible handset to access LTE Data Bundles?

Only LTE Band 17 (700MHz) devices can be used to access LTE speeds.

 

Can I use a Data Card, USB modem, MIFI device to access Digicel LTE?

The device must be unlocked and compatible with LTE Band 17 (700MHz); a USB modem that uses SIM cards.

 

Am I able to use LTE data services when I roam outside of St. Lucia?

Prepaid data roaming is automatically enabled for prepaid customers. Your ability to access LTE data speeds when roaming is dependent on the data capability of the roaming network. Post-paid customers should contact customer care to have roaming enabled prior to departing.

 

What should I do if I am unable to access LTE Speeds?

  • Verify that your SIM is LTE compatible and if not, please visit a Digicel location for a SIM replacement.
  • Verify that LTE coverage is available in your area
  • Confirm that the network settings on the handset are set to LTE
  • Verify the APN is set to internet.oecs
  • Ensure that the handset is LTE capable with Band 17 (700MHz) by using our device checker on our website.
  • Verify that a data plan is activated, or that there is sufficient credit.

 

 

 


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LTE Bundles: FAQs