Digicel wishes to advise the public that in light of the implementation of the Government’s 2.5% Health and Citizen Security Levy, customers can expect to see an increase in their bill total as of October 1st , 2023. This will be applicable across our entire range of products and services including mobile, Digicel+ and Digicel Business.
FAQs
The Promotion is valid from February 25, 2022 – April 8, 2022 (the “Promotional Period”).
In order to be eligible for the Promotion, you must be a Prepaid Digicel Customer and activate a Prime Plus Bundle in the My Digicel App or the shortcode menu.
Additionally, you may participate if you reside in one of the following countries (“Participating Markets”):
PARTICIPATING MARKETS |
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Anguilla |
Montserrat |
St. Vincent |
Dominica |
St. Kitts |
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Grenada |
St. Lucia |
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The following Digicel Customers are excluded from participating in the Promotion:
a. ALL postpaid customers;
b. Any person who, at any time on or after August 1st, 2021, was or is a director, officer, employee, or agent of Digicel St. Lucia or any of their respective parents, subsidiaries, divisions, or affiliated companies, franchisees or service agencies, independent contractors or suppliers of services to Digicel St. Lucia;
c. Families of Employees;
d. Persons under the age of eighteen (18).
e. Persons who do not reside in St. Lucia.
Step 1: Open the MyDigicel App.
Step 2: Go to the Plans & Bundles button at the bottom of the screen.
Step 3: Once there, select the desired Prime Plus bundle.
Step 4: Click “Activate” to confirm activation of the Prime Plus bundle.
Step 5: You will automatically receive raffle tickets upon activation. Visit the home screen of the App to check your raffle ticket balance. 1 raffle ticket = 1 entry into the weekly and/or regional draws.
Step 6: A weekly draw will be held during each week of the Promotional Period. One winner will be selected each week.
Step 7: The Regional Grand Draw will be held on April 15th, 2022. A first, second and third place winner will be selected
If using UMM:
Step 1: Dial *140#.
Step 2: Click “2” to go to Prime Plus bundles.
Step 3: Choose the desired Prime Plus bundle.
Step 4: Activate the Prime Plus bundle.[JH1]
Step 5: You will automatically receive raffle tickets upon activation. Dial *120# to check your raffle ticket balance. [JG2] 1 raffle ticket = 1 entry into the weekly and/or regional draws.
See Steps 6&7 above.
