1. What is Prepaid Roaming?
Prepaid Roaming is a premium service offered by Digicel allowing you to make and receive calls, and send and receive SMS while outside your home network.
2. How do I use the prepaid roaming service?
All Digicel prepaid accounts are pre-provisioned for roaming. There is no need to contact customer care for activation.
3. What should I do before I roam?
Before roaming, ensure that you have an active prepaid Digicel account.
Ensure that your handset charger is compatible with the requirements of visiting country.
Top up your account with sufficient credit before leaving it.
4. What do I do once I arrive in the visiting country?
Turn on your handset. Most handsets should automatically update to the strongest available network. If this does not happen, you can manually select the preferred network by choosing the manual search mode from the Network Settings option in the handset.
5. How do I receive a call while roaming?
Receiving a call on a visited network will be the same as receiving a call on the home network.
Someone calling from St. Lucia dials your seven digit number as usual and the call gets routed to your handset. There are no extra charges incurred by the calling party.