1. What is Credit Advance?
Digicel's Credit Advance service allows prepaid customers an opportunity to request credit (airtime) in advance and pay for it later. This service will also attract a service fee for request sent.
2. How does Credit Advance work?
Customers will be able to borrow up to a maximum amount of ECD 3.00. Airtime borrowed will also attract a ECD 0.30 fee. To borrow credit, the customer would be required to dial *139# to activate the service.
Customers will only be able to send only one request at a time and would be required to clear any outstanding balances before they are able to request another.
Credit sent using Credit U cannot be used to repay the service fee, however customers may use all other Top Up methods for repayments.
The Bonus credit (scratch cards) will not be applied as a repayment.
For example: If a customer has an outstanding borrow balance of ECD 3 ($3 amount + $0.30 fee) and attempts to top up with a bonus card then the transaction will fail.
3. Will customers require a minimum amount of credit on their account to access a Credit Advance?
No. Customers will be able to send requests regardless of their account balance.
4. How do customers sign up or request a Credit Advance?
Customers may dial *139# and follow the instructions that will appear in the form of a text message.
5. How long will the Credit Advance service be offered?
The Credit Advnace service is an ongoing product that is available to prepaid customers.
Digicel reserves the right at any time, with or without notice, to vary the terms and conditions or to withdraw Credit Advance service.
6. How do customers check their Credit Advance balance?
Customers will be able to check their Credit Advance balance via the *120#. The credit balance will be reflected as "0.01 ECD" up to "3.00 ECD" which indicates the amount owed while using the service.